Commercial Lines Account Manager
Arthur J. Gallagher & Co. (AJG), Wilkes-Barre, PA, United States
Overview
At Gallagher, we’re looking for an Associate Client Service Manager to join our Commercial Small Business Unit team. In this role, you’ll lead efforts to deliver exceptional service and solutions to our clients. You’ll work closely with your team and clients to build strong relationships, solve challenges, and ensure every interaction adds value. This is your opportunity to grow your career while making a meaningful impact.
How you'll make an impact
You’ll take the lead in managing client relationships and ensuring their needs are met. From guiding the renewal process to mentoring team members, you’ll play a key role in delivering high-quality solutions. You’ll also help secure existing business, explore opportunities for additional services, and ensure compliance with industry standards.
Here’s what you’ll do:
Manage the renewal process by compiling information, analyzing needs, and delivering tailored solutions to ensure proper coverage
Build and maintain strong relationships with clients through timely responses and strong customer service
Support your team in addressing client risk management needs through consultative conversations and personalized strategies
Conduct regular audits to ensure compliance with regulations and maintain high service standards
Maintain accurate and up-to-date client and policy data using Gallagher’s systems and performing audits
Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results
Mentor junior team members by providing transparent feedback, encouraging continuous learning, and fostering professional growth
Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations
About You
Here’s what you’ll bring to the role:
Bachelor's degree with minimum 1+ years client service and/or claims management experience OR High School diploma/GED with a minimum of 3+ years client service and/or claims management experience
A Property and Casualty Insurance License
Proficiency in Microsoft Office
A desire to build relationships and deliver results
Adaptability and resilience in managing shifting priorities
A collaborative mindset to work with teams across Gallagher
Compensation and benefits
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
Medical/dental/vision plans, which start from day one
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Other benefits include:
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more...
The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.
Inclusion and diversity
We value inclusion and diversity. Review our U.S. Eligibility Requirements. Inclusion and diversity is a core part of our business and Gallagher has a long-standing commitment to sustainability and community support. Gallagher embraces our employees’ diverse identities, experiences and talents to better serve our clients and communities. We live out The Gallagher Way in all we do. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on protected characteristics by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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At Gallagher, we’re looking for an Associate Client Service Manager to join our Commercial Small Business Unit team. In this role, you’ll lead efforts to deliver exceptional service and solutions to our clients. You’ll work closely with your team and clients to build strong relationships, solve challenges, and ensure every interaction adds value. This is your opportunity to grow your career while making a meaningful impact.
How you'll make an impact
You’ll take the lead in managing client relationships and ensuring their needs are met. From guiding the renewal process to mentoring team members, you’ll play a key role in delivering high-quality solutions. You’ll also help secure existing business, explore opportunities for additional services, and ensure compliance with industry standards.
Here’s what you’ll do:
Manage the renewal process by compiling information, analyzing needs, and delivering tailored solutions to ensure proper coverage
Build and maintain strong relationships with clients through timely responses and strong customer service
Support your team in addressing client risk management needs through consultative conversations and personalized strategies
Conduct regular audits to ensure compliance with regulations and maintain high service standards
Maintain accurate and up-to-date client and policy data using Gallagher’s systems and performing audits
Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results
Mentor junior team members by providing transparent feedback, encouraging continuous learning, and fostering professional growth
Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations
About You
Here’s what you’ll bring to the role:
Bachelor's degree with minimum 1+ years client service and/or claims management experience OR High School diploma/GED with a minimum of 3+ years client service and/or claims management experience
A Property and Casualty Insurance License
Proficiency in Microsoft Office
A desire to build relationships and deliver results
Adaptability and resilience in managing shifting priorities
A collaborative mindset to work with teams across Gallagher
Compensation and benefits
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
Medical/dental/vision plans, which start from day one
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Other benefits include:
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more...
The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.
Inclusion and diversity
We value inclusion and diversity. Review our U.S. Eligibility Requirements. Inclusion and diversity is a core part of our business and Gallagher has a long-standing commitment to sustainability and community support. Gallagher embraces our employees’ diverse identities, experiences and talents to better serve our clients and communities. We live out The Gallagher Way in all we do. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on protected characteristics by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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