Salesforce Developer (Mid-Level)
UNIVERSITY OF ARIZONA, Tucson, AZ, United States
The University of Arizona's Information Technology Services (UITS) is seeking a motivated and technically skilled mid‑level Salesforce Developer (Applications Development Programmer Analyst III) to join our CRM & Digital Experience team. This role will contribute to and occasionally lead the design, development, deployment and optimization of our Salesforce ecosystem, including our use of the Education Data Architecture to support student‑facing, academic, admission, retention, and alumni processes.
This role supports the University of Arizona Global Campus (UAGC), a fully online university dedicated to providing high‑quality, accessible, and career‑relevant education for adult and non‑traditional learners. UAGC serves a broad student population across the globe and is deeply committed to supporting learner success through innovative digital experiences, exceptional student services, and data‑driven support throughout the lifecycle.
Candidates may work remotely anywhere in the U.S. The overtime exemption status for remote work outside Arizona will depend on the laws of the state where the work is performed. For employees working outside Arizona, the position may be hired as an hourly employee in accordance with state laws. A comparable hourly rate range is $41.77 – $66.82.
Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!
Duties & Responsibilities
Translate higher‑education business needs into scalable solutions within Salesforce (Sales, Service, Education, Experience, Marketing Clouds).
Build advanced Salesforce Flows, Flow Orchestration, and declarative automation at scale.
Develop Apex classes, triggers, Lightning Web Components (LWC), and SOQL/SOSL.
Manage integrations using REST/SOAP APIs, middleware, and ETL tools.
Configure Salesforce objects, security, validation rules, and page layouts.
Participate in DevOps/CI‑CD processes, code branching, and release management.
Collaborate with product owners and business SMEs across the student lifecycle (admission, student services, academic operations).
Troubleshoot issues, perform root‑cause analysis, and optimize performance following best practices.
Ensure alignment with data governance, privacy, and institutional standards.
Knowledge, Skills, Abilities
Knowledge of Salesforce automation concepts and best practices.
Skill in designing, developing, and supporting Salesforce solutions (e.g., Apex, LWC, SOQL/SOSL, integrations) within a DevOps/CI‑CD framework.
Knowledge of reporting/analytics tools (e.g., CRM Analytics and Tableau) and translating data into actionable insights.
Knowledge of higher‑education enterprise systems (e.g., SIS, LMS) and workflows supporting enrollment and retention.
Skill in providing information technology related customer service to users having varying levels of technical expertise.
Skill in writing technical documentation.
Ability to manage multiple concurrent projects.
Ability to work independently and as part of a team.
Ability to communicate effectively verbally and in writing.
Minimum Qualifications
Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience).
5 years Salesforce development experience, including at least 2 years with Service Cloud, Sales Cloud, and Education Data Architecture.
Preferred Qualifications
Salesforce Platform Developer I certification, Salesforce Platform Developer II certification.
Experience with Education Cloud, Experience Cloud, and Marketing Cloud.
Middleware experience using modern middleware tools such as MuleSoft, Boomi, and Jitterbit.
Experience with full SDLC processes and agile methodologies.
This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.
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This role supports the University of Arizona Global Campus (UAGC), a fully online university dedicated to providing high‑quality, accessible, and career‑relevant education for adult and non‑traditional learners. UAGC serves a broad student population across the globe and is deeply committed to supporting learner success through innovative digital experiences, exceptional student services, and data‑driven support throughout the lifecycle.
Candidates may work remotely anywhere in the U.S. The overtime exemption status for remote work outside Arizona will depend on the laws of the state where the work is performed. For employees working outside Arizona, the position may be hired as an hourly employee in accordance with state laws. A comparable hourly rate range is $41.77 – $66.82.
Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!
Duties & Responsibilities
Translate higher‑education business needs into scalable solutions within Salesforce (Sales, Service, Education, Experience, Marketing Clouds).
Build advanced Salesforce Flows, Flow Orchestration, and declarative automation at scale.
Develop Apex classes, triggers, Lightning Web Components (LWC), and SOQL/SOSL.
Manage integrations using REST/SOAP APIs, middleware, and ETL tools.
Configure Salesforce objects, security, validation rules, and page layouts.
Participate in DevOps/CI‑CD processes, code branching, and release management.
Collaborate with product owners and business SMEs across the student lifecycle (admission, student services, academic operations).
Troubleshoot issues, perform root‑cause analysis, and optimize performance following best practices.
Ensure alignment with data governance, privacy, and institutional standards.
Knowledge, Skills, Abilities
Knowledge of Salesforce automation concepts and best practices.
Skill in designing, developing, and supporting Salesforce solutions (e.g., Apex, LWC, SOQL/SOSL, integrations) within a DevOps/CI‑CD framework.
Knowledge of reporting/analytics tools (e.g., CRM Analytics and Tableau) and translating data into actionable insights.
Knowledge of higher‑education enterprise systems (e.g., SIS, LMS) and workflows supporting enrollment and retention.
Skill in providing information technology related customer service to users having varying levels of technical expertise.
Skill in writing technical documentation.
Ability to manage multiple concurrent projects.
Ability to work independently and as part of a team.
Ability to communicate effectively verbally and in writing.
Minimum Qualifications
Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience).
5 years Salesforce development experience, including at least 2 years with Service Cloud, Sales Cloud, and Education Data Architecture.
Preferred Qualifications
Salesforce Platform Developer I certification, Salesforce Platform Developer II certification.
Experience with Education Cloud, Experience Cloud, and Marketing Cloud.
Middleware experience using modern middleware tools such as MuleSoft, Boomi, and Jitterbit.
Experience with full SDLC processes and agile methodologies.
This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.
#J-18808-Ljbffr