Service Advisor/ Consultant
Chrysler LLC, Fort Worth, TX, United States
We're hiring a Service Advisor to join our team.
As a Service Advisor, you will own our customer’s experience in the service lane and are the first point of contact for the client as it relates to their vehicle status, repairs, diagnostics and issues. You will need to become well‑versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others.
What We Offer
Medical, Dental & Vision Insurance
401K Plan + Match
Paid time off and vacation
Short/Long Term Disability
Growth opportunities
Saturday Lunches
Family owned and operated
Long term job security
Apprenticeship Programs
Paid uniforms
Responsibilities
Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Ensure the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Maintain Customer Happiness scores at or above company standards.
Assist in diagnosing vehicle problems; order parts and tools as necessary.
Oversee administration of warranty claims as well as training and supervising of service department.
Set schedules and assigns tasks to service department employees.
Reinforces company policies and adheres to company standards.
Encourages compliance with applicable laws and regulations.
Maintain good working relationship with factory(s) and foster positive employee relations.
Collaborate with upper management to make service department hiring and discipline decisions.
Qualifications
Previous experience as a Service Advisor or Service Consultant
Strong understanding of the service drive and inner workings of a dealership
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self‑motivated
Able to work with little supervision
Clean driving record and valid driver’s license
Willing to submit to pre‑employment background check and drug screen
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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As a Service Advisor, you will own our customer’s experience in the service lane and are the first point of contact for the client as it relates to their vehicle status, repairs, diagnostics and issues. You will need to become well‑versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others.
What We Offer
Medical, Dental & Vision Insurance
401K Plan + Match
Paid time off and vacation
Short/Long Term Disability
Growth opportunities
Saturday Lunches
Family owned and operated
Long term job security
Apprenticeship Programs
Paid uniforms
Responsibilities
Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Ensure the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Maintain Customer Happiness scores at or above company standards.
Assist in diagnosing vehicle problems; order parts and tools as necessary.
Oversee administration of warranty claims as well as training and supervising of service department.
Set schedules and assigns tasks to service department employees.
Reinforces company policies and adheres to company standards.
Encourages compliance with applicable laws and regulations.
Maintain good working relationship with factory(s) and foster positive employee relations.
Collaborate with upper management to make service department hiring and discipline decisions.
Qualifications
Previous experience as a Service Advisor or Service Consultant
Strong understanding of the service drive and inner workings of a dealership
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self‑motivated
Able to work with little supervision
Clean driving record and valid driver’s license
Willing to submit to pre‑employment background check and drug screen
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#J-18808-Ljbffr