Commercial Card Business Analyst - Payments - Associate
JPMorgan Chase & Co., Columbus, OH, United States
Commercial Card Business Analyst - Payments - Associate
Columbus, OH, United States
Job Information
Job Identification 210738011
Job Category Business Analysis
Business Unit Commercial & Investment Bank
Posting Date 04/20/2026, 05:27 PM
Locations 1111 Polaris Pkwy, Columbus, OH, 43240, US
Job Schedule Full time
Job Description
Join the Payments Commercial Card team as a Business Analyst! This is a client facing role supporting Commercial Card top clients in which you will act on behalf of the client across all areas of Commercial Card.
As a Business Analyst in Commercial Card, you will provide support to both cardholders and Program Administrators. The role interacts closely with Commercial Card Relationship Managers (RMs) where you will be expected to attend and lead client calls and potentially visit the client at their location along with the RM. Along with the RM, the role is seen as the client’s primary contact across the organization. As each client and program is unique, you will be challenged to continually analyze your program, identify opportunities to reduce and improve process friction points and implement recommendations. You will continually assess key day to day metrics and ensure all tasks are completed within specified SLA’s and drive issues to resolution across internal cross-functional teams.
Job Responsibilities
Partner with the RMs to help deepen the client relationship through supporting Commercial Card products and programs
Identify and self-source client opportunities through building a strong network with the client and Operation centers to identify and resolve potential issues or deploy new technology
Serve as trusted advisor, leveraging core knowledge, to ensure payments are processed and processing solutions are seamless to ensure a strong client experience across Commercial Card
Provide regular updates to the client and prepare to travel to the client location
Complete monthly, quarterly and yearly analysis to create reporting on volume and other key performance indicators
Maintain detailed and accurate electronic records and prepare month end client reports as required
Work with internal partners and key stakeholders to implement new Technology
Work directly with RMs, Sales and Operations as well as with the Commercial Card Control partners to review areas like system access to adhere to Compliance policy
Required Qualifications, capabilities and skills
3+ years of experience within related business area
Excellent communication skills with individuals at all levels, internally and externally
Demonstrates ability to communicate effectively both verbally and in writing with key client Point of Contacts at a variety of levels to evaluate support needs
Proven ability to build relationships with clients and internal partners and influence others to achieve desired outcomes
Uses sound judgment to offer comprehensive and customized solutions that best meet client needs; able to identify and recommend appropriate alternatives when traditional solutions do not apply
Ability to balance needs of clients with associated risks and interests of the firm
Establishes and consistently use a disciplined process to manage time; use time strategically to accomplish business objectives
Demonstrated ability to anticipate clients’ issues, own problems on clients’ behalf, and follow through with commitments
Proficient in MS Office tools including Outlook, Excel, Word, and PowerPoint
Preferred Qualifications, capabilities and skills
Knowledge of Commercial Card industry, products and services
Strong analytical and data skills, including Alteryx, Tableau, and more
EOE Statement
We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans.
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Columbus, OH, United States
Job Information
Job Identification 210738011
Job Category Business Analysis
Business Unit Commercial & Investment Bank
Posting Date 04/20/2026, 05:27 PM
Locations 1111 Polaris Pkwy, Columbus, OH, 43240, US
Job Schedule Full time
Job Description
Join the Payments Commercial Card team as a Business Analyst! This is a client facing role supporting Commercial Card top clients in which you will act on behalf of the client across all areas of Commercial Card.
As a Business Analyst in Commercial Card, you will provide support to both cardholders and Program Administrators. The role interacts closely with Commercial Card Relationship Managers (RMs) where you will be expected to attend and lead client calls and potentially visit the client at their location along with the RM. Along with the RM, the role is seen as the client’s primary contact across the organization. As each client and program is unique, you will be challenged to continually analyze your program, identify opportunities to reduce and improve process friction points and implement recommendations. You will continually assess key day to day metrics and ensure all tasks are completed within specified SLA’s and drive issues to resolution across internal cross-functional teams.
Job Responsibilities
Partner with the RMs to help deepen the client relationship through supporting Commercial Card products and programs
Identify and self-source client opportunities through building a strong network with the client and Operation centers to identify and resolve potential issues or deploy new technology
Serve as trusted advisor, leveraging core knowledge, to ensure payments are processed and processing solutions are seamless to ensure a strong client experience across Commercial Card
Provide regular updates to the client and prepare to travel to the client location
Complete monthly, quarterly and yearly analysis to create reporting on volume and other key performance indicators
Maintain detailed and accurate electronic records and prepare month end client reports as required
Work with internal partners and key stakeholders to implement new Technology
Work directly with RMs, Sales and Operations as well as with the Commercial Card Control partners to review areas like system access to adhere to Compliance policy
Required Qualifications, capabilities and skills
3+ years of experience within related business area
Excellent communication skills with individuals at all levels, internally and externally
Demonstrates ability to communicate effectively both verbally and in writing with key client Point of Contacts at a variety of levels to evaluate support needs
Proven ability to build relationships with clients and internal partners and influence others to achieve desired outcomes
Uses sound judgment to offer comprehensive and customized solutions that best meet client needs; able to identify and recommend appropriate alternatives when traditional solutions do not apply
Ability to balance needs of clients with associated risks and interests of the firm
Establishes and consistently use a disciplined process to manage time; use time strategically to accomplish business objectives
Demonstrated ability to anticipate clients’ issues, own problems on clients’ behalf, and follow through with commitments
Proficient in MS Office tools including Outlook, Excel, Word, and PowerPoint
Preferred Qualifications, capabilities and skills
Knowledge of Commercial Card industry, products and services
Strong analytical and data skills, including Alteryx, Tableau, and more
EOE Statement
We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans.
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