Commercial Card Business Analyst - Payments - Associate
JPMorganChase, Columbus, OH, United States
Job Description
Join the Payments Commercial Card team as a Business Analyst! This is a client‑facing role supporting Commercial Card top clients. You will act on behalf of the client across all areas of Commercial Card.
Job Responsibilities
Partner with the RMs to help deepen the client relationship through supporting Commercial Card products and programs
Identify and self-source client opportunities through building a strong network with the client and Operation centers to identify and resolve potential issues or deploy new technology
Serve as trusted advisor, leveraging core knowledge, to ensure payments are processed and processing solutions are seamless to ensure a strong client experience across Commercial Card
Provide regular updates to the client and prepare to travel to the client location
Completes monthly, quarterly and yearly analysis to create reporting on volume and other key performance indicators
Maintain detailed and accurate electronic records and prepare month end client reports as required
Work with internal partners and key stakeholders to implement new technology
Work directly with RMs, Sales and Operations as well as with the Commercial Card Control partners to review areas like system access to adhere to compliance policy
Required Qualifications, Capabilities and Skills
3+ years of experience within related business area
Excellent communication skills with individuals at all levels, internally and externally
Demonstrates ability to communicate effectively both verbally and in writing with key client Point of Contacts at a variety of levels to evaluate support needs
Proven ability to build relationships with clients and internal partners and influence others to achieve desired outcomes
Uses sound judgment to offer comprehensive and customized solutions that best meet client needs; able to identify and recommend appropriate alternatives when traditional solutions do not apply
Ability to balance needs of clients with associated risks and interests of the firm
Establishes and consistently use a disciplined process to manage time; use time strategically to accomplish business objectives
Demonstrated ability to anticipate clients’ issues, own problems on clients’ behalf, and follow through with commitments
Proficient in MS Office tools including Outlook, Excel, Word, and PowerPoint
Preferred Qualifications, Capabilities and Skills
Knowledge of Commercial Card industry, products and services
Strong analytical and data skills, including Alteryx, Tableau, and more
Benefits We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
Equal Opportunity Employer Statement JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
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Job Responsibilities
Partner with the RMs to help deepen the client relationship through supporting Commercial Card products and programs
Identify and self-source client opportunities through building a strong network with the client and Operation centers to identify and resolve potential issues or deploy new technology
Serve as trusted advisor, leveraging core knowledge, to ensure payments are processed and processing solutions are seamless to ensure a strong client experience across Commercial Card
Provide regular updates to the client and prepare to travel to the client location
Completes monthly, quarterly and yearly analysis to create reporting on volume and other key performance indicators
Maintain detailed and accurate electronic records and prepare month end client reports as required
Work with internal partners and key stakeholders to implement new technology
Work directly with RMs, Sales and Operations as well as with the Commercial Card Control partners to review areas like system access to adhere to compliance policy
Required Qualifications, Capabilities and Skills
3+ years of experience within related business area
Excellent communication skills with individuals at all levels, internally and externally
Demonstrates ability to communicate effectively both verbally and in writing with key client Point of Contacts at a variety of levels to evaluate support needs
Proven ability to build relationships with clients and internal partners and influence others to achieve desired outcomes
Uses sound judgment to offer comprehensive and customized solutions that best meet client needs; able to identify and recommend appropriate alternatives when traditional solutions do not apply
Ability to balance needs of clients with associated risks and interests of the firm
Establishes and consistently use a disciplined process to manage time; use time strategically to accomplish business objectives
Demonstrated ability to anticipate clients’ issues, own problems on clients’ behalf, and follow through with commitments
Proficient in MS Office tools including Outlook, Excel, Word, and PowerPoint
Preferred Qualifications, Capabilities and Skills
Knowledge of Commercial Card industry, products and services
Strong analytical and data skills, including Alteryx, Tableau, and more
Benefits We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
Equal Opportunity Employer Statement JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
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