Salesforce Administrator II
The Hillman Group, Inc., Vinings, GA, United States
Job Description
Job Summary
The Salesforce Administrator II will serve as the strategic and technical lead for all Salesforce CRM activities, responsible for the daily management, maintenance, training, and continual improvement of the Salesforce platform. This individual will collaborate cross-functionally with Sales, Marketing, IT, Customer Service, and Field Teams to ensure Salesforce effectively supports business goals, drives user adoption, and remains a high-impact tool across the organization.
Essential Job Functions
Managing user accounts, ensuring data integrity, and providing support to end-users
Working closely with Salesforce users and development teams to understand system needs and solutions
Managing user licenses, accounts, and permissions, solving issues raised by IAM or Service Desk teams
Updating and maintaining data within Salesforce, ensuring accuracy, and correcting issues raised by the business or Service Desk
Handling Salesforce support requests escalated from the Service Desk, organization, or IT SMEs
Help business users understand how to use the system to reduce the number of calls requiring Service Desk attention
Maintaining thorough documentation of identified resolutions, processes, and configurations
Responsible for Salesforce configuration changes, including workflow, process builder, field page layouts, record types, custom settings, dashboards, and reports
Managing assigned functions in all environments, including Sandbox and Production
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
Education & Experience
Bachelor’s degree in Business, Information Systems, or a related field.
2–3 years of Salesforce administration experience.
Experience with Salesforce Sales Cloud and Lightning.
Strong knowledge of platform automation tools (e.g., Flows, Process Builder), data management, and security protocols.
Proficiency in building reports and dashboards.
Competencies – Knowledge, Skills and Abilities
Experience supporting field-based sales teams.
Familiarity with integration platforms (e.g., MuleSoft) and data tools (e.g., Dataloader).
Experience in a high-growth or sales-driven environment.
Operational Equipment
Computer
The Hillman Group is an Equal Employment Opportunity and affirmative action employer and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, protected veteran or military status, genetic information, citizenship status, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
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Essential Job Functions
Managing user accounts, ensuring data integrity, and providing support to end-users
Working closely with Salesforce users and development teams to understand system needs and solutions
Managing user licenses, accounts, and permissions, solving issues raised by IAM or Service Desk teams
Updating and maintaining data within Salesforce, ensuring accuracy, and correcting issues raised by the business or Service Desk
Handling Salesforce support requests escalated from the Service Desk, organization, or IT SMEs
Help business users understand how to use the system to reduce the number of calls requiring Service Desk attention
Maintaining thorough documentation of identified resolutions, processes, and configurations
Responsible for Salesforce configuration changes, including workflow, process builder, field page layouts, record types, custom settings, dashboards, and reports
Managing assigned functions in all environments, including Sandbox and Production
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
Education & Experience
Bachelor’s degree in Business, Information Systems, or a related field.
2–3 years of Salesforce administration experience.
Experience with Salesforce Sales Cloud and Lightning.
Strong knowledge of platform automation tools (e.g., Flows, Process Builder), data management, and security protocols.
Proficiency in building reports and dashboards.
Competencies – Knowledge, Skills and Abilities
Experience supporting field-based sales teams.
Familiarity with integration platforms (e.g., MuleSoft) and data tools (e.g., Dataloader).
Experience in a high-growth or sales-driven environment.
Operational Equipment
Computer
The Hillman Group is an Equal Employment Opportunity and affirmative action employer and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, protected veteran or military status, genetic information, citizenship status, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
#J-18808-Ljbffr