Product Owner/Sr Product Owner, Technology Products
American Airlines, Fort Worth, TX, United States
Product Owner / Sr Product Owner, Technology Products
Location:
DFW Headquarters Building 8 (DFW-SV08) Cities:
Fort Worth, TX Requisition ID:
85066 Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Why you'll love this job
This job is a member of the Airport Innovation team within the Custom Experience Division. In this position, you’ll shape the future of the travel experience by helping define the strategic vision for key touchpoints across the customer journey. Your work will directly impact customers and team members, enhancing our Net Promoter Score (NPS) and overall operational performance. This role thrives on ambiguity—you’ll lead product discovery, map complex processes, and transform loosely defined problems into clear, strategic product directions. What you'll do
Lead early stage problem discovery by defining problem statements, mapping current and future states, and aligning stakeholders on recommended solution paths before development begins. Contribute to the co‑creation of Product Vision and Product Strategy tied to Portfolio goals. Utilize technical knowledge such as A/B testing, product architecture, continuous deployment processes, DevOps practices, data models and analytics, querying languages, and tools supporting automation/metrics in support of the products/services owned. Communicate regularly on OKRs, product roadmap, planned development, upcoming releases, and areas requiring leadership’s attention. Coordinate with other Product team members to manage product dependencies and increments of value. Perform continuous product discovery and offer valuable solutions that align to Product OKRs. Understand budgetary implications and related organizational constraints in factoring areas of focus. Use data to define baselines, measure outcomes, share insights, order backlog items, etc. Conduct competitive benchmarking, present new technologies/solutions, and identify unmet/underserved needs. Define and maintain a healthy backlog, operating consistently in adopting organizational standards and presenting backlog items with squads and external team members. Seek input from product, process and technology areas and balance time‑sensitive improvements needed for maintaining both technical and product health. Collaborate with various internal team members (UX, Technology, Vendors, Risk, Compliance, Security). Influence leaders, squads and peers on product strategy, roadmap items, OKRs and upcoming releases. Practice agility in discovering and delivering value continuously. All you'll need for success
Minimum Qualifications
Bachelor’s degree in a related field plus 3 years of experience in Product Management/Delivery (e.g., product analyst, user researcher, product owner) or 5 years of relevant work experience. Preferred Qualifications
Experience determining Product Market fit and defining a Go‑to‑Market strategy. Demonstrated familiarity with Agile Product Management tools. Skills, Licenses & Certifications
Relevant certifications in Product Management/Product Delivery field. Strong knowledge/expertise of product domain including the business model, constraints, regulations, user experiences, etc. What you'll get
Travel Perks: You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. Additionally you’ll have virtual doctor visits, flexible spending accounts and more. Wellness Programs: Wellness programs that provide tools, resources and support. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions after one year. Additional Benefits: Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more. Feel free to be yourself at American
Inclusion and diversity are the foundation of our dynamic workforce at American Airlines. Our Employee Business Resource Groups connect team members to customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. American Airlines, Inc. fully considers all qualified applicants including those with a criminal history. ©2025, American Airlines, Inc.
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Location:
DFW Headquarters Building 8 (DFW-SV08) Cities:
Fort Worth, TX Requisition ID:
85066 Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Why you'll love this job
This job is a member of the Airport Innovation team within the Custom Experience Division. In this position, you’ll shape the future of the travel experience by helping define the strategic vision for key touchpoints across the customer journey. Your work will directly impact customers and team members, enhancing our Net Promoter Score (NPS) and overall operational performance. This role thrives on ambiguity—you’ll lead product discovery, map complex processes, and transform loosely defined problems into clear, strategic product directions. What you'll do
Lead early stage problem discovery by defining problem statements, mapping current and future states, and aligning stakeholders on recommended solution paths before development begins. Contribute to the co‑creation of Product Vision and Product Strategy tied to Portfolio goals. Utilize technical knowledge such as A/B testing, product architecture, continuous deployment processes, DevOps practices, data models and analytics, querying languages, and tools supporting automation/metrics in support of the products/services owned. Communicate regularly on OKRs, product roadmap, planned development, upcoming releases, and areas requiring leadership’s attention. Coordinate with other Product team members to manage product dependencies and increments of value. Perform continuous product discovery and offer valuable solutions that align to Product OKRs. Understand budgetary implications and related organizational constraints in factoring areas of focus. Use data to define baselines, measure outcomes, share insights, order backlog items, etc. Conduct competitive benchmarking, present new technologies/solutions, and identify unmet/underserved needs. Define and maintain a healthy backlog, operating consistently in adopting organizational standards and presenting backlog items with squads and external team members. Seek input from product, process and technology areas and balance time‑sensitive improvements needed for maintaining both technical and product health. Collaborate with various internal team members (UX, Technology, Vendors, Risk, Compliance, Security). Influence leaders, squads and peers on product strategy, roadmap items, OKRs and upcoming releases. Practice agility in discovering and delivering value continuously. All you'll need for success
Minimum Qualifications
Bachelor’s degree in a related field plus 3 years of experience in Product Management/Delivery (e.g., product analyst, user researcher, product owner) or 5 years of relevant work experience. Preferred Qualifications
Experience determining Product Market fit and defining a Go‑to‑Market strategy. Demonstrated familiarity with Agile Product Management tools. Skills, Licenses & Certifications
Relevant certifications in Product Management/Product Delivery field. Strong knowledge/expertise of product domain including the business model, constraints, regulations, user experiences, etc. What you'll get
Travel Perks: You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. Additionally you’ll have virtual doctor visits, flexible spending accounts and more. Wellness Programs: Wellness programs that provide tools, resources and support. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions after one year. Additional Benefits: Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more. Feel free to be yourself at American
Inclusion and diversity are the foundation of our dynamic workforce at American Airlines. Our Employee Business Resource Groups connect team members to customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. American Airlines, Inc. fully considers all qualified applicants including those with a criminal history. ©2025, American Airlines, Inc.
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