D365 Commerce & F&O Omnichannel Lead Consultant

D365 Commerce & F&O Omnichannel Lead Consultant (Consultant I)

This senior role drives the configuration, integration and deployment of Dynamics 365 Commerce (e-Commerce, POS, call center, and omnichannel) alongside F&O Finance and Supply Chain modules.

The opportunity

• Lead requirements gathering, fit-gap analysis, and process design for Commerce scenarios including storefronts, POS, order management, payments, pricing, promotions, and returns across online/in-store channels.
• Configure D365 Commerce modules: site builder, product catalogs, assortments, channels, loyalty programs, and B2B hierarchies, integrated with F&O inventory, procurement, and finance.
• Design and test integrations between Commerce, F&O, Power Platform, and third-party systems (payment gateways, ERPs, shipping carriers) using dual-write, APIs, and Commerce Scale Units.
• Set up tax engines, financial dimensions, and reporting for US nexus rules, Indian GST, and multi-currency settlements in global Commerce operations.
• Drive data migration for products, customers, pricing & orders; support UAT, performance testing for peak sales volumes, and hyper‑care post‑go‑live.
• Conduct end‑user training, change management, and optimization workshops for retail/Commerce stakeholders across USA/India time zones.
• Collaborate with technical teams on extensions (e.g., custom checkout flows) and contribute to pre‑sales demos/RFPs for omnichannel solutions.
• Mentor juniors on best practices, release updates, and reusable Commerce assets for faster deployments.

What you need

• 8‑10 years in retail/e‑commerce/ERP consulting, with 5+ years hands‑on in D365 Commerce, F&O integration, and 3+ full‑lifecycle implementations.
• Delivered omnichannel projects for USA/India clients, including POS rollouts, headless e‑commerce, and B2B portals with localization.
• Experience in Agile delivery, global teams, and high‑volume transaction environments.
• Bachelor's/Master's in Business, IT or related; Microsoft certifications (MB‑340 Commerce, MB‑300, MB‑310) preferred.
• Expertise in D365 Commerce configuration, F&O linkages (sales/inventory/finance), and tools like Commerce HQ, Fabric, Power BI for retail analytics.
• Strong process knowledge: order‑to‑cash, promotions, warranties, call centre order capture.
• Excellent communication for cross‑functional workshops and documentation in global contexts.
• Business‑savvy innovator prioritizing OOTB over custom dev for scalable Commerce solutions.
• Collaborative leader thriving in distributed USA/India teams with customer‑centric focus.

Compensation and Location

Role Location: Washington

Compensation Range: $88,000 - $132,000

Benefits

Full‑time, regular employees accrue a minimum of 10 days of paid vacation per year, 6 days of paid sick leave per year (pro‑rated for new hires), 10 paid holidays, and eligibility for paid bereavement leave and jury duty. Employees are eligible for the company’s 401(k) Retirement Plan with employer matching and medical, dental, and vision insurance. Additional voluntary benefits include short‑ and long‑term disability, Health Savings Account (HSA), and Flexible Spending Account (FSA) for healthcare, dependent child care, and commuter expenses.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

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