Customer Service Representative - Autoglass
PGW Auto Glass, Grand Forks, ND, United States
Customer Service Representative - Autoglass
Job Category: Customer Service Full-Time On-site Grand Forks, ND 58203, USA Job Details
Essential Job Duties: Assist with customer paint orders, look up formulas, and mix the paint based on the formula. Handle phone and emails from customers pertaining to price quotes. Call center functions to provide quality customer service. Ensure the company establishes and maintains constant communication with customers. Knowledgeable on all aspects of product inventory, which may include, data entry, cancellations, credits, invoicing, and/or customer service inquiries. Generate sales/buys from online leads. Provide backup for Delivery Drivers as needed. Assume other duties as assigned. Basic Qualifications: Valid Drivers License Clean Driving record for 3 years Education & Experience:
High school degree or equivalent. Preferred Qualifications:
Call Center Customer service experience Bi-Lingual, English & Spanish. 2+ years of college. Knowledge/Skills/Abilities:
Must have good written and verbal communication skills. Must have good customer relations skills. Ability to work well with others. Must have the ability to work under conditions of frequent interruptions. Be attentive to details.
Essential Physical Demands/Work Environment:
Work is primarily sedentary: must be able to sit for extended periods of time and use a computer, keyboard, and mouse frequently. The employee must occasionally lift and/or move up to 50 pounds. Benefits and Compensation:
Comprehensive health, dental, vision, and disability coverage options. Employer-provided life insurance and long-term disability benefits. Paid time off (PTO) and paid holidays. 401(k) retirement plan with company match. Parental leave and support continuing education. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Job Category: Customer Service Full-Time On-site Grand Forks, ND 58203, USA Job Details
Essential Job Duties: Assist with customer paint orders, look up formulas, and mix the paint based on the formula. Handle phone and emails from customers pertaining to price quotes. Call center functions to provide quality customer service. Ensure the company establishes and maintains constant communication with customers. Knowledgeable on all aspects of product inventory, which may include, data entry, cancellations, credits, invoicing, and/or customer service inquiries. Generate sales/buys from online leads. Provide backup for Delivery Drivers as needed. Assume other duties as assigned. Basic Qualifications: Valid Drivers License Clean Driving record for 3 years Education & Experience:
High school degree or equivalent. Preferred Qualifications:
Call Center Customer service experience Bi-Lingual, English & Spanish. 2+ years of college. Knowledge/Skills/Abilities:
Must have good written and verbal communication skills. Must have good customer relations skills. Ability to work well with others. Must have the ability to work under conditions of frequent interruptions. Be attentive to details.
Essential Physical Demands/Work Environment:
Work is primarily sedentary: must be able to sit for extended periods of time and use a computer, keyboard, and mouse frequently. The employee must occasionally lift and/or move up to 50 pounds. Benefits and Compensation:
Comprehensive health, dental, vision, and disability coverage options. Employer-provided life insurance and long-term disability benefits. Paid time off (PTO) and paid holidays. 401(k) retirement plan with company match. Parental leave and support continuing education. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.