Outreach Specialist
Elevance Health, Walnut Creek, CA, United States
Outreach Specialist
This field-based role enables associates to primarily operate in the field, traveling to client sites or designated locations as required, with occasional office attendance for meetings or training. Candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment unless an accommodation is granted as required by law.
Location : Field (travel to client sites or designated locations as required).
Ideal Candidate Residence : County in California: San Francisco, Santa Clara, or Sacramento (lower region).
Work Schedule : Monday - Friday; 8:30a - 5:00p PST.
How you will make an impact
Responds to telephone, written, and in‑person inquiries and initiates steps to assist regarding issues relating to content or interpretation of benefits, policies and procedures.
Provides timely and accurate resolution of inquiries and issues regarding benefits, services and policies.
Supports and promotes State Sponsored Programs through participation in community events.
Represents State Sponsored Programs in community collaborations.
Supports member access to care through home visits, processing of reports, and distribution of collateral materials.
Performs new member orientations.
Provides superior quality outcomes by taking ownership of issues to ensure timely resolution or follow‑up.
Provides superior, professional, and courteous service to customers.
Comprehends the various cultural and linguistic needs of the Medicaid and SCHIP population, knowledge of the various health and social services available in the assigned region with a special emphasis on services offered by community‑based organizations, and works professionally with the company's associates, community‑based organizations, providers and plan members.
Ability to multi‑task, including handling calls, texts, facsimiles, and electronic queues while simultaneously taking notes and speaking to customers.
Proficiency in maintaining focus during extended periods of sitting and handling multiple tasks in a fast‑paced, high‑pressure environment; strong verbal and written communication skills, attention to detail, critical thinking, problem‑solving, empathy and persistence to resolve caller issues completely; comfort and proficiency with digital tools and platforms to enhance productivity and minimize manual efforts.
Structured work schedule with occasional overtime or flexibility based on business needs, including the ability to work from the office as necessary.
Performs other duties as assigned.
Minimum Requirements Requires HS Diploma or equivalent and a minimum of 1 year of customer service experience, or any combination of education and experience that would provide an equivalent background.
Preferred Skills, Capabilities and Experiences
Understanding of the basic principles of managed care and the concepts of publicly financed health insurance such as Medicaid and SCHIP programs.
Community Health Worker Certification.
Compensation Salary range for this position: $25.81 – $38.71.
Benefits The company offers a comprehensive benefits package, incentive and recognition programs, equity stock purchase, 401(k) contribution, and other benefits subject to eligibility requirements.
Hybrid Workforce Policy Associates are required to work at an Elevance Health location at least once per week unless specified otherwise by the hiring manager.
COVID & Flu Vaccination All new candidates in certain patient/member‑facing roles must be vaccinated against COVID‑19 and influenza. Unvaccinated candidates may have their offer rescinded unless an acceptable explanation is provided.
Equal Employment Opportunity Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.
Discrimination / Criminal Records Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
Florida Law Screening Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.
#J-18808-Ljbffr
Location : Field (travel to client sites or designated locations as required).
Ideal Candidate Residence : County in California: San Francisco, Santa Clara, or Sacramento (lower region).
Work Schedule : Monday - Friday; 8:30a - 5:00p PST.
How you will make an impact
Responds to telephone, written, and in‑person inquiries and initiates steps to assist regarding issues relating to content or interpretation of benefits, policies and procedures.
Provides timely and accurate resolution of inquiries and issues regarding benefits, services and policies.
Supports and promotes State Sponsored Programs through participation in community events.
Represents State Sponsored Programs in community collaborations.
Supports member access to care through home visits, processing of reports, and distribution of collateral materials.
Performs new member orientations.
Provides superior quality outcomes by taking ownership of issues to ensure timely resolution or follow‑up.
Provides superior, professional, and courteous service to customers.
Comprehends the various cultural and linguistic needs of the Medicaid and SCHIP population, knowledge of the various health and social services available in the assigned region with a special emphasis on services offered by community‑based organizations, and works professionally with the company's associates, community‑based organizations, providers and plan members.
Ability to multi‑task, including handling calls, texts, facsimiles, and electronic queues while simultaneously taking notes and speaking to customers.
Proficiency in maintaining focus during extended periods of sitting and handling multiple tasks in a fast‑paced, high‑pressure environment; strong verbal and written communication skills, attention to detail, critical thinking, problem‑solving, empathy and persistence to resolve caller issues completely; comfort and proficiency with digital tools and platforms to enhance productivity and minimize manual efforts.
Structured work schedule with occasional overtime or flexibility based on business needs, including the ability to work from the office as necessary.
Performs other duties as assigned.
Minimum Requirements Requires HS Diploma or equivalent and a minimum of 1 year of customer service experience, or any combination of education and experience that would provide an equivalent background.
Preferred Skills, Capabilities and Experiences
Understanding of the basic principles of managed care and the concepts of publicly financed health insurance such as Medicaid and SCHIP programs.
Community Health Worker Certification.
Compensation Salary range for this position: $25.81 – $38.71.
Benefits The company offers a comprehensive benefits package, incentive and recognition programs, equity stock purchase, 401(k) contribution, and other benefits subject to eligibility requirements.
Hybrid Workforce Policy Associates are required to work at an Elevance Health location at least once per week unless specified otherwise by the hiring manager.
COVID & Flu Vaccination All new candidates in certain patient/member‑facing roles must be vaccinated against COVID‑19 and influenza. Unvaccinated candidates may have their offer rescinded unless an acceptable explanation is provided.
Equal Employment Opportunity Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.
Discrimination / Criminal Records Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
Florida Law Screening Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.
#J-18808-Ljbffr