Outreach Specialist
Elevance Health, Hanover, MD, United States
Location
Field-based role enables associates to primarily operate in the field, traveling to client sites or designated locations as required, with occasional office attendance for meetings or training. This approach ensures flexibility, responsiveness to client needs, and direct, hands‑on engagement.
Note: Candidates not within a reasonable commuting distance from the posting location(s) will not be considered unless an accommodation is granted as required by law.
The ideal candidate will need to reside in one of these Maryland counties: Prince George's, Montgomery or Anne Arundel.
Career Summary The Outreach Specialist will serve as the initial and main point of field contact between the Company and current and potential members.
How You Will Make An Impact
Respond to telephone, written, and in‑person inquiries and initiate steps to assist regarding issues relating to content or interpretation of benefits, policies, and procedures.
Provide timely and accurate resolution of inquiries and issues regarding benefits, services, and policies.
Support and promote State Sponsored Programs through participation in community events.
Represent State Sponsored Programs in community collaborations.
Support member access to care through home visits, processing of reports, and distribution of collateral materials.
Perform new member orientations.
Provide superior quality outcomes by taking ownership of issues to ensure timely resolution or follow‑up.
Provide superior, professional, and courteous service to customers.
Comprehend the various cultural and linguistic needs of the Medicaid and SCHIP population, knowledge of the various health and social services available in the assigned region with a special emphasis on services offered by community‑based organizations, and ability to work professionally with the company's associates, community‑based organizations, providers, and plan members.
Multi‑task, including handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers.
Maintaining focus during extended periods of sitting and handling multiple tasks in a fast‑paced, high‑pressure environment; strong verbal and written communication skills, both with virtual and in‑person interactions; attentive to details, critical thinker, problem‑solver; demonstrates empathy and persistence to resolve caller issues completely; comfort and proficiency with digital tools and platforms to enhance productivity and minimize manual efforts.
Structured work schedule with occasional overtime or flexibility based on business needs, including the ability to work from the office as necessary.
Perform other duties as assigned.
Minimum Requirements
High School Diploma or equivalent.
Minimum of 1 year of customer service experience, or any combination of education and experience that would provide an equivalent background.
Preferred Skills, Capabilities, and Experiences
Understanding of the basic principles of managed care and the concepts of publicly financed health insurance such as Medicaid and SCHIP programs.
Community Health Worker Certification obtained in the first 6 months of employment.
Patient‑facing, healthcare customer service, customer service, or sales experience.
Salary Range $22.58 – $33.86 per hour for positions working in person or virtually in Maryland.
Benefits Comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401(k) contribution (subject to eligibility requirements).
Employment Policies Hybrid workforce strategy: associates are required to work at an Elevance Health location at least once per week unless specified as primarily virtual.
All new candidates in patient/member‑facing roles must be vaccinated against COVID‑19 and Influenza. Non‑vaccinated candidates may have their offer rescinded unless an acceptable explanation is provided.
Equal Employment Opportunity Elevance Health is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender identity and expression, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status or condition protected by applicable federal, state, or local laws. Applicants requiring accommodation may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered in accordance with all federal, state, and local laws. Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.
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Note: Candidates not within a reasonable commuting distance from the posting location(s) will not be considered unless an accommodation is granted as required by law.
The ideal candidate will need to reside in one of these Maryland counties: Prince George's, Montgomery or Anne Arundel.
Career Summary The Outreach Specialist will serve as the initial and main point of field contact between the Company and current and potential members.
How You Will Make An Impact
Respond to telephone, written, and in‑person inquiries and initiate steps to assist regarding issues relating to content or interpretation of benefits, policies, and procedures.
Provide timely and accurate resolution of inquiries and issues regarding benefits, services, and policies.
Support and promote State Sponsored Programs through participation in community events.
Represent State Sponsored Programs in community collaborations.
Support member access to care through home visits, processing of reports, and distribution of collateral materials.
Perform new member orientations.
Provide superior quality outcomes by taking ownership of issues to ensure timely resolution or follow‑up.
Provide superior, professional, and courteous service to customers.
Comprehend the various cultural and linguistic needs of the Medicaid and SCHIP population, knowledge of the various health and social services available in the assigned region with a special emphasis on services offered by community‑based organizations, and ability to work professionally with the company's associates, community‑based organizations, providers, and plan members.
Multi‑task, including handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers.
Maintaining focus during extended periods of sitting and handling multiple tasks in a fast‑paced, high‑pressure environment; strong verbal and written communication skills, both with virtual and in‑person interactions; attentive to details, critical thinker, problem‑solver; demonstrates empathy and persistence to resolve caller issues completely; comfort and proficiency with digital tools and platforms to enhance productivity and minimize manual efforts.
Structured work schedule with occasional overtime or flexibility based on business needs, including the ability to work from the office as necessary.
Perform other duties as assigned.
Minimum Requirements
High School Diploma or equivalent.
Minimum of 1 year of customer service experience, or any combination of education and experience that would provide an equivalent background.
Preferred Skills, Capabilities, and Experiences
Understanding of the basic principles of managed care and the concepts of publicly financed health insurance such as Medicaid and SCHIP programs.
Community Health Worker Certification obtained in the first 6 months of employment.
Patient‑facing, healthcare customer service, customer service, or sales experience.
Salary Range $22.58 – $33.86 per hour for positions working in person or virtually in Maryland.
Benefits Comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401(k) contribution (subject to eligibility requirements).
Employment Policies Hybrid workforce strategy: associates are required to work at an Elevance Health location at least once per week unless specified as primarily virtual.
All new candidates in patient/member‑facing roles must be vaccinated against COVID‑19 and Influenza. Non‑vaccinated candidates may have their offer rescinded unless an acceptable explanation is provided.
Equal Employment Opportunity Elevance Health is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender identity and expression, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status or condition protected by applicable federal, state, or local laws. Applicants requiring accommodation may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered in accordance with all federal, state, and local laws. Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.
#J-18808-Ljbffr