Service Representative I
City Water, Light & Power, Springfield, IL, United States
City of Springfield
Service Representative I
Department Office of Public Utilities
Division Commercial Office Manager
Work Location CWLP COMMERCIAL OFFICE SPRINGFIELD, Illinois, 62701 United States
Work Hours Monday – Friday 8:00 a.m. - 4:30 p.m. (hours may vary)
Starting Rate $22.30/hour
Eligibility Requirements Open to All Applicants
Union AFSCME 3738
Final Date to Apply 4/22/2026
Primary Duties and Responsibilities
Answer customer requests, questions and concerns by telephone or in person.
Explain customer charges and rates in accordance with Customer Service Policies and City Code.
Qualify new and existing customers for service deposit or alternate credit qualifications, including collecting unpaid balances.
Process credit card and check payments by phone and assist customers with payment arrangements in accordance with Customer Service Policies.
Process moves for residential and commercial customers by telephone or in person for electric and water services, including transferring active service to new residence.
Initiate on-site investigation to verify customer meter readings and accurate consumption, including setting up appointments with the electric and water department.
Required Qualifications This position requires knowledge, skill and mental development equivalent to four years of high school with experience in customer service and some familiarity with billing and collection procedures. The ideal candidate will be capable of managing multiple responsibilities in a fast-paced environment while delivering courteous, efficient service to our customers. This role requires strong communication, multitasking, and problem-solving skills, along with the ability to learn company systems and procedures quickly.
Preference for full-time city residents Preference for employment in all positions with the city shall be given to applicants who are full-time city residents.
Benefits
Health, Dental, Vision and Life Insurance
Free Health Clinic
Pension Plan
Deferred Compensation
4 weeks paid parental leave
14 paid holidays
10-25 paid vacation days, based on years of service
12 paid sick days annually
Tuition Reimbursement
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Department Office of Public Utilities
Division Commercial Office Manager
Work Location CWLP COMMERCIAL OFFICE SPRINGFIELD, Illinois, 62701 United States
Work Hours Monday – Friday 8:00 a.m. - 4:30 p.m. (hours may vary)
Starting Rate $22.30/hour
Eligibility Requirements Open to All Applicants
Union AFSCME 3738
Final Date to Apply 4/22/2026
Primary Duties and Responsibilities
Answer customer requests, questions and concerns by telephone or in person.
Explain customer charges and rates in accordance with Customer Service Policies and City Code.
Qualify new and existing customers for service deposit or alternate credit qualifications, including collecting unpaid balances.
Process credit card and check payments by phone and assist customers with payment arrangements in accordance with Customer Service Policies.
Process moves for residential and commercial customers by telephone or in person for electric and water services, including transferring active service to new residence.
Initiate on-site investigation to verify customer meter readings and accurate consumption, including setting up appointments with the electric and water department.
Required Qualifications This position requires knowledge, skill and mental development equivalent to four years of high school with experience in customer service and some familiarity with billing and collection procedures. The ideal candidate will be capable of managing multiple responsibilities in a fast-paced environment while delivering courteous, efficient service to our customers. This role requires strong communication, multitasking, and problem-solving skills, along with the ability to learn company systems and procedures quickly.
Preference for full-time city residents Preference for employment in all positions with the city shall be given to applicants who are full-time city residents.
Benefits
Health, Dental, Vision and Life Insurance
Free Health Clinic
Pension Plan
Deferred Compensation
4 weeks paid parental leave
14 paid holidays
10-25 paid vacation days, based on years of service
12 paid sick days annually
Tuition Reimbursement
#J-18808-Ljbffr