Senior Programmatic Solutions Consultant - Tech, Programmatic Solutions Consulta
Amazon, New York, NY, United States
Senior Programmatic Solutions Consultant - Tech, Programmatic Solutions Consultants
Job ID: 10399108 | Amazon.com Services LLC
Amazon Advertising is dedicated to driving measurable outcomes for brand advertisers, agencies, authors, and entrepreneurs. Our ad solutions—sponsored, display, video and custom ads—leverage Amazon’s innovations and insights to find, attract and engage intended audiences throughout their daily journeys. With a range of flexible pricing and buying models, including self‑service, managed service, and programmatic ad buying, these solutions help businesses build brand awareness, increase product sales and more.
Key Responsibilities
Resolve customer campaign execution issues by providing knowledgeable and responsive technical support to enterprise customers (programmatic trading desks).
Investigate issues, identify campaign configuration and software defects, reproduce complex cases across the DSP product and processes.
Develop tools to scale service quality and provide critical input for product prioritization to address root causes of incidents.
Act as escalation point, owning resolution of the most complex cross‑organizational issues.
Communicate with internal teams to investigate, define workarounds and resolve defects.
Provide advanced, proactive support across Amazon’s advertising tech suite, including AAT, CAPI, ADM and AMC‑AWS Clean Rooms.
Prioritize issues using case management tools based on customer impact.
Contribute to training and documentation for internal and external users.
Automate standard procedures through scripting and data APIs to analyze high‑volume transaction data.
Proactively identify solutions, communicate trends, and suggest customer experience improvements.
Develop and mentor peers to enhance technical skills in programmatic advertising and troubleshooting.
Drive continuous improvement and shape support strategy and technology approach.
Identify emerging issues and influence product prioritization through technical investigation.
Basic Qualifications
3+ years of systems administrator, engineering or technical IT/cloud operations support experience.
Preferred Qualifications
6+ years of technical troubleshooting or similar experience.
Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Base salary range: $133,100.00 – $181,000.00 USD annually (USA, NY, New York). Your Amazon package will include sign‑on payments and restricted stock units (RSUs); final compensation will be determined based on factors including experience, qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and optional supplemental life plans), EAP, mental health support, medical advice line, flexible spending accounts, adoption and surrogacy reimbursement coverage, 401(k) matching, paid time off and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
Posted:
April 23, 2026 (Updated about 4 hours ago)
#J-18808-Ljbffr
Amazon Advertising is dedicated to driving measurable outcomes for brand advertisers, agencies, authors, and entrepreneurs. Our ad solutions—sponsored, display, video and custom ads—leverage Amazon’s innovations and insights to find, attract and engage intended audiences throughout their daily journeys. With a range of flexible pricing and buying models, including self‑service, managed service, and programmatic ad buying, these solutions help businesses build brand awareness, increase product sales and more.
Key Responsibilities
Resolve customer campaign execution issues by providing knowledgeable and responsive technical support to enterprise customers (programmatic trading desks).
Investigate issues, identify campaign configuration and software defects, reproduce complex cases across the DSP product and processes.
Develop tools to scale service quality and provide critical input for product prioritization to address root causes of incidents.
Act as escalation point, owning resolution of the most complex cross‑organizational issues.
Communicate with internal teams to investigate, define workarounds and resolve defects.
Provide advanced, proactive support across Amazon’s advertising tech suite, including AAT, CAPI, ADM and AMC‑AWS Clean Rooms.
Prioritize issues using case management tools based on customer impact.
Contribute to training and documentation for internal and external users.
Automate standard procedures through scripting and data APIs to analyze high‑volume transaction data.
Proactively identify solutions, communicate trends, and suggest customer experience improvements.
Develop and mentor peers to enhance technical skills in programmatic advertising and troubleshooting.
Drive continuous improvement and shape support strategy and technology approach.
Identify emerging issues and influence product prioritization through technical investigation.
Basic Qualifications
3+ years of systems administrator, engineering or technical IT/cloud operations support experience.
Preferred Qualifications
6+ years of technical troubleshooting or similar experience.
Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Base salary range: $133,100.00 – $181,000.00 USD annually (USA, NY, New York). Your Amazon package will include sign‑on payments and restricted stock units (RSUs); final compensation will be determined based on factors including experience, qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and optional supplemental life plans), EAP, mental health support, medical advice line, flexible spending accounts, adoption and surrogacy reimbursement coverage, 401(k) matching, paid time off and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
Posted:
April 23, 2026 (Updated about 4 hours ago)
#J-18808-Ljbffr