MRP Sales Estimator & Training Specialist
Accuserve Solutions, Inc, Saint Louis, MO, United States
Description
As an MRP Sales Estimator & Training Specialist is a hybrid role designed for a dynamic individual who excels in sales, technical estimating, and team development. This position is responsible for generating new MRP business, creating accurate estimates for residential and commercial restoration or construction projects, and providing field and virtual training to ensure team success and operational consistency.
The ideal candidate brings a combination of sales, estimating expertise, and a passion for teaching and mentoring others. This person will be a critical player in scaling our workforce quality, boosting performance, and delivering exceptional customer experience.
KEY RESPONSIBILITIES Sales & Estimating:
Engage with homeowners or property managers to assess project scope and build trust during the sales process
Perform thorough inspections and develop accurate estimates using Xactimate or other relevant software
Present estimates and proposals to clients, ensuring clear understanding of project scope, cost, and timelines
Collaborate with internal teams to transition projects from sale to production
Track and report sales pipeline activity; meet or exceed monthly revenue goals
Training & Development:
Train new hires and existing team members on company estimating standards, technology platforms, and customer service expectations
Create and maintain training content, including job aids, videos, and SOPs
Provide field coaching and ride-alongs to evaluate and support estimators and sales reps
Conduct workshops and one‑on‑one mentoring for process improvement and skill‑building
Identify performance gaps and recommend strategies to improve team efficiency and accuracy
Leadership & Cross‑Functional Support:
Serve as a subject matter expert in estimating and customer communication
Help implement best practices across teams, including Blaze utilization and documentation standards
Assist in training and developing future trainers or field leaders with an emphasis on steep and high training
Maintain knowledge of state and local regulations, permitting, and licensing requirements relevant to job execution
Additional Duties As Assigned
Travel As Assigned
Requirements QUALIFICATIONS Education: Associate's degree preferred; High school diploma with relevant experience required
Experience:
10+ years customer service experience, preferably in construction or home services
10+ years experience with Xactimate/Symbility systems and project management tools
Skills: Excellent verbal and written communication abilities
KEY PERFORMANCE INDICATORS (KPIS) Customer Contact Task Completion Target: 98% (3 days from approval)
Frequency: Daily/Weekly/Monthly
Tracking:
Task completion percentage
Days to complete task
Customer contact verification
Commission Incentive
Commission Rate (Based on Total Contract Value)
The Representative will earn a commission on the total contract value (TCV) of successfully closed and fully executed contracts per commission structure for Pure and Self Generated Leads
Commission Payout Schedule
50% of commission paid at contract signing (once the customer 50% deposit is received).
50% paid upon project completion and final payment received from the client.
WORKING CONDITIONS Hours: Daily 9 am -5 pm CST
Location: to be performed at any Elite office location
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As an MRP Sales Estimator & Training Specialist is a hybrid role designed for a dynamic individual who excels in sales, technical estimating, and team development. This position is responsible for generating new MRP business, creating accurate estimates for residential and commercial restoration or construction projects, and providing field and virtual training to ensure team success and operational consistency.
The ideal candidate brings a combination of sales, estimating expertise, and a passion for teaching and mentoring others. This person will be a critical player in scaling our workforce quality, boosting performance, and delivering exceptional customer experience.
KEY RESPONSIBILITIES Sales & Estimating:
Engage with homeowners or property managers to assess project scope and build trust during the sales process
Perform thorough inspections and develop accurate estimates using Xactimate or other relevant software
Present estimates and proposals to clients, ensuring clear understanding of project scope, cost, and timelines
Collaborate with internal teams to transition projects from sale to production
Track and report sales pipeline activity; meet or exceed monthly revenue goals
Training & Development:
Train new hires and existing team members on company estimating standards, technology platforms, and customer service expectations
Create and maintain training content, including job aids, videos, and SOPs
Provide field coaching and ride-alongs to evaluate and support estimators and sales reps
Conduct workshops and one‑on‑one mentoring for process improvement and skill‑building
Identify performance gaps and recommend strategies to improve team efficiency and accuracy
Leadership & Cross‑Functional Support:
Serve as a subject matter expert in estimating and customer communication
Help implement best practices across teams, including Blaze utilization and documentation standards
Assist in training and developing future trainers or field leaders with an emphasis on steep and high training
Maintain knowledge of state and local regulations, permitting, and licensing requirements relevant to job execution
Additional Duties As Assigned
Travel As Assigned
Requirements QUALIFICATIONS Education: Associate's degree preferred; High school diploma with relevant experience required
Experience:
10+ years customer service experience, preferably in construction or home services
10+ years experience with Xactimate/Symbility systems and project management tools
Skills: Excellent verbal and written communication abilities
KEY PERFORMANCE INDICATORS (KPIS) Customer Contact Task Completion Target: 98% (3 days from approval)
Frequency: Daily/Weekly/Monthly
Tracking:
Task completion percentage
Days to complete task
Customer contact verification
Commission Incentive
Commission Rate (Based on Total Contract Value)
The Representative will earn a commission on the total contract value (TCV) of successfully closed and fully executed contracts per commission structure for Pure and Self Generated Leads
Commission Payout Schedule
50% of commission paid at contract signing (once the customer 50% deposit is received).
50% paid upon project completion and final payment received from the client.
WORKING CONDITIONS Hours: Daily 9 am -5 pm CST
Location: to be performed at any Elite office location
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