Service BDC Representative
City CDJRF of Brookfield, Evanston, IL, United States
Service BDC Position
The Service BDC plays a critical role in managing inbound and outbound communication with service customers. This position is responsible for handling incoming calls, setting appointments, performing follow-up activities, and supporting CSI (Customer Satisfaction Index) efforts to ensure every customer receives a five-star experience. If you are organized, customer-focused, and thrive in a fast-paced environment, we want to hear from you! Key Responsibilities Answer all incoming service calls promptly and professionally Schedule and confirm service appointments Perform outbound calls for appointment reminders, follow-ups, and declined service opportunities Conduct CSI follow-up calls and address customer concerns Re-engage inactive customers and support retention efforts Maintain accurate customer records in CRM Coordinate with Service Advisors and Service Manager to ensure smooth workflow Meet or exceed daily, weekly, and monthly performance goals Qualifications Previous BDC, call center, or automotive service experience preferred Strong phone presence and communication skills Customer-service oriented with a positive attitude Comfortable with outbound calling and follow-up Ability to multitask in a fast-paced environment Basic computer and CRM proficiency Strong organizational skills and attention to detail
The Service BDC plays a critical role in managing inbound and outbound communication with service customers. This position is responsible for handling incoming calls, setting appointments, performing follow-up activities, and supporting CSI (Customer Satisfaction Index) efforts to ensure every customer receives a five-star experience. If you are organized, customer-focused, and thrive in a fast-paced environment, we want to hear from you! Key Responsibilities Answer all incoming service calls promptly and professionally Schedule and confirm service appointments Perform outbound calls for appointment reminders, follow-ups, and declined service opportunities Conduct CSI follow-up calls and address customer concerns Re-engage inactive customers and support retention efforts Maintain accurate customer records in CRM Coordinate with Service Advisors and Service Manager to ensure smooth workflow Meet or exceed daily, weekly, and monthly performance goals Qualifications Previous BDC, call center, or automotive service experience preferred Strong phone presence and communication skills Customer-service oriented with a positive attitude Comfortable with outbound calling and follow-up Ability to multitask in a fast-paced environment Basic computer and CRM proficiency Strong organizational skills and attention to detail