Senior CRM Product Owner, US BioPharma
AstraZeneca, Wilmington, DE, United States
The Opportunity
We are seeking a visionary
Senior CRM Product Owner
to spearhead the digital transformation of our
U.S. BioPharma
customer engagement ecosystem. This high-impact role sits at the intersection of life sciences and cutting-edge technology. You will lead the activation of the
Salesforce Life Science Cloud
suite and modernize our integration landscape to create a seamless, data-driven experience for healthcare providers and patients.
As the bridge between global innovation and local execution, you will partner with global product teams to adapt core platforms into high-performing, U.S.-specific solutions, ensuring BioPharmaceuticals treatments reach the right patients at the right time.
Key Responsibilities
Platform Activation & Innovation Lead the technical implementation and optimization of
Salesforce Life Science Cloud, Marketing Cloud, and Data Cloud . Pioneer the deployment of
Agentforce
to automate customer interactions and enhance field force productivity through autonomous agents. Translate complex U.S. BioPharmaceuticals business requirements (e.g., sample management, patient services, physician targeting) into scalable technical architectures and reference designs. AI-Driven Omnichannel Orchestration:
Design and drive the technical strategy for
omnichannel orchestration
across
Salesforce
Life Science Cloud
and
Marketing Cloud . Leverage
Data Cloud
as the "intelligent brain" to enable real-time, closed-loop engagement. You will be responsible for ensuring that AI-driven insights (e.g., Next Best Action) are seamlessly surfaced to field reps in CRM while simultaneously triggering personalized digital journeys in Marketing Cloud, creating a unified experience for U.S. HCPs. Integration & Ecosystem Modernization
Overhaul the peripheral integration ecosystem, transitioning from legacy middleware toward
real-time, API-first architectures . Define and enforce standards for
event-driven integrations and microservices . Ensure seamless data orchestration between Salesforce Data Cloud and internal/external data sources (e.g., claims data, EHR integrations, specialty pharmacy feeds), prioritizing data quality, lineage, and latency. Global-to-Local Strategic Alignment
Serve as the primary technical liaison to Global Product teams, extending the "Global Core" baseline to meet unique
U.S. regulatory and market demands . Establish feedback loops that influence the global roadmap to account for U.S. BioPharmaceuticals's specific technical constraints and opportunities. Engineering Leadership
Lead and mentor a squad of engineers, fostering a culture of
technical excellence, agile delivery, and continuous learning . Set engineering standards, conduct design/code reviews, and drive
DevSecOps practices
(CI/CD, automated testing, observability). Oversee technical deliverables from external implementation partners and Salesforce Professional Services to ensure alignment with quality expectations and architecture principles.
Required Skills & Qualifications
Education / Experience
Bachelor's degree preferably in computer science, Information Technology, or a related field.
7+ years of overall experience preferably in CRM or related Customer Engagement processes.
Stakeholder Influence
Proven ability to influence and align senior stakeholders
across both Business and IT. You must be able to translate complex technical trade-offs into strategic business value and negotiate priorities between U.S. commercial leaders and Global IT product owners.
Omnichannel Mastery
Expert-level understanding of
closed-loop marketing
and
omnichannel orchestration . Proven ability to architect solutions where CRM activities and digital triggers (email, web, social) are synchronized via a central AI/data engine.
Salesforce Ecosystem
Proven track record managing
Veeva CRM
or
Salesforce Life Science Cloud
suite. Deep expertise in
Salesforce Data Cloud
and
Marketing Cloud .
Integration Design
Mastery of
RESTful API
design,
Event-Driven Architecture (EDA) , and asynchronous messaging patterns using tools like
Kafka
or
MuleSoft . Experience managing complex data pipelines and
ETL/ELT
processes, specifically ensuring data integrity across disparate clinical and commercial sources.
Agile Leadership
Proven ability to lead
Scrum/Kanban
squads, manage technical debt, and drive a
DevSecOps
culture (CI/CD pipelines, GitFlow, Automated Testing).
Preferred Skills
Emerging AI
Hands-on experience or certifications in
Salesforce Agentforce
or building autonomous agents using
Large Language Models (LLMs)
and RAG (Retrieval-Augmented Generation).
Domain Knowledge
Deep understanding of U.S. Pharma commercial landscape (HIPAA, claims data, EHR models, and regulatory considerations).
Cloud Architecture
Proficiency in
AWS
or
Azure
cloud services, specifically for serverless computing (Lambda/Functions) or data warehousing (Snowflake).
Vendor Management
Experience managing "Managed Services" or
System Integrator (SI)
partners to ensure code quality and adherence to architectural blueprints.
Why Join Us?
You will be at the forefront of the
agentic era of CRM , leveraging the latest Salesforce tools to drive patient impact at scale. You'll shape the technical foundation of a modern, data-driven engagement ecosystem and see your work translate directly into better outcomes for the US patient community.
Location:
Wilmington, DE
Date Posted 20-Apr-2026
Closing Date
Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.
We are seeking a visionary
Senior CRM Product Owner
to spearhead the digital transformation of our
U.S. BioPharma
customer engagement ecosystem. This high-impact role sits at the intersection of life sciences and cutting-edge technology. You will lead the activation of the
Salesforce Life Science Cloud
suite and modernize our integration landscape to create a seamless, data-driven experience for healthcare providers and patients.
As the bridge between global innovation and local execution, you will partner with global product teams to adapt core platforms into high-performing, U.S.-specific solutions, ensuring BioPharmaceuticals treatments reach the right patients at the right time.
Key Responsibilities
Platform Activation & Innovation Lead the technical implementation and optimization of
Salesforce Life Science Cloud, Marketing Cloud, and Data Cloud . Pioneer the deployment of
Agentforce
to automate customer interactions and enhance field force productivity through autonomous agents. Translate complex U.S. BioPharmaceuticals business requirements (e.g., sample management, patient services, physician targeting) into scalable technical architectures and reference designs. AI-Driven Omnichannel Orchestration:
Design and drive the technical strategy for
omnichannel orchestration
across
Salesforce
Life Science Cloud
and
Marketing Cloud . Leverage
Data Cloud
as the "intelligent brain" to enable real-time, closed-loop engagement. You will be responsible for ensuring that AI-driven insights (e.g., Next Best Action) are seamlessly surfaced to field reps in CRM while simultaneously triggering personalized digital journeys in Marketing Cloud, creating a unified experience for U.S. HCPs. Integration & Ecosystem Modernization
Overhaul the peripheral integration ecosystem, transitioning from legacy middleware toward
real-time, API-first architectures . Define and enforce standards for
event-driven integrations and microservices . Ensure seamless data orchestration between Salesforce Data Cloud and internal/external data sources (e.g., claims data, EHR integrations, specialty pharmacy feeds), prioritizing data quality, lineage, and latency. Global-to-Local Strategic Alignment
Serve as the primary technical liaison to Global Product teams, extending the "Global Core" baseline to meet unique
U.S. regulatory and market demands . Establish feedback loops that influence the global roadmap to account for U.S. BioPharmaceuticals's specific technical constraints and opportunities. Engineering Leadership
Lead and mentor a squad of engineers, fostering a culture of
technical excellence, agile delivery, and continuous learning . Set engineering standards, conduct design/code reviews, and drive
DevSecOps practices
(CI/CD, automated testing, observability). Oversee technical deliverables from external implementation partners and Salesforce Professional Services to ensure alignment with quality expectations and architecture principles.
Required Skills & Qualifications
Education / Experience
Bachelor's degree preferably in computer science, Information Technology, or a related field.
7+ years of overall experience preferably in CRM or related Customer Engagement processes.
Stakeholder Influence
Proven ability to influence and align senior stakeholders
across both Business and IT. You must be able to translate complex technical trade-offs into strategic business value and negotiate priorities between U.S. commercial leaders and Global IT product owners.
Omnichannel Mastery
Expert-level understanding of
closed-loop marketing
and
omnichannel orchestration . Proven ability to architect solutions where CRM activities and digital triggers (email, web, social) are synchronized via a central AI/data engine.
Salesforce Ecosystem
Proven track record managing
Veeva CRM
or
Salesforce Life Science Cloud
suite. Deep expertise in
Salesforce Data Cloud
and
Marketing Cloud .
Integration Design
Mastery of
RESTful API
design,
Event-Driven Architecture (EDA) , and asynchronous messaging patterns using tools like
Kafka
or
MuleSoft . Experience managing complex data pipelines and
ETL/ELT
processes, specifically ensuring data integrity across disparate clinical and commercial sources.
Agile Leadership
Proven ability to lead
Scrum/Kanban
squads, manage technical debt, and drive a
DevSecOps
culture (CI/CD pipelines, GitFlow, Automated Testing).
Preferred Skills
Emerging AI
Hands-on experience or certifications in
Salesforce Agentforce
or building autonomous agents using
Large Language Models (LLMs)
and RAG (Retrieval-Augmented Generation).
Domain Knowledge
Deep understanding of U.S. Pharma commercial landscape (HIPAA, claims data, EHR models, and regulatory considerations).
Cloud Architecture
Proficiency in
AWS
or
Azure
cloud services, specifically for serverless computing (Lambda/Functions) or data warehousing (Snowflake).
Vendor Management
Experience managing "Managed Services" or
System Integrator (SI)
partners to ensure code quality and adherence to architectural blueprints.
Why Join Us?
You will be at the forefront of the
agentic era of CRM , leveraging the latest Salesforce tools to drive patient impact at scale. You'll shape the technical foundation of a modern, data-driven engagement ecosystem and see your work translate directly into better outcomes for the US patient community.
Location:
Wilmington, DE
Date Posted 20-Apr-2026
Closing Date
Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.