CRM Product Owner, US BioPharma
AstraZeneca, Wilmington, DE, United States
The Opportunity
We are looking for a hands-on
CRM Product Owner
to drive the technical execution of our U.S. BioPharma digital engagement tools. In this role, you'll be the "engine room" of our digital transformation, focusing on the build and maintenance of a seamless, data-driven experience for healthcare providers (HCPs) and patients. You will work closely with the Activation Engineering Lead to turn global platform blueprints into high-performing, local solutions that ensure life-saving treatments reach the right people.
Key Responsibilities Hands-on Implementation:
Lead the technical build-out and day-to-day optimization of
Salesforce Life Science Cloud ,
Marketing Cloud , and
Data Cloud . AI & Automation Execution:
Support the deployment of
Agentforce
pilots to automate customer interactions and boost field force productivity. Omnichannel Delivery:
Execute the technical strategy for omnichannel journeys, ensuring
Data Cloud
triggers real-time, personalized actions for field reps in the CRM. Integration Building:
Develop and maintain
API-first
and
event-driven integrations
between Salesforce and US-specific data sources like claims and EHR feeds. Squad Mentorship:
Lead a squad of engineers through daily
Scrum/Kanban
activities, conducting code reviews and enforcing
DevSecOps
standards (CI/CD, automated testing). Vendor Quality Control:
Review technical deliverables from external partners to ensure they meet our internal architectural principles and code quality expectations.
Required Skills & Qualifications
Education / Experience
Bachelor's Degree or equivalent experience 5+ years of experience in CRM or related Customer Engagement processes.
Salesforce Expertise
Proven track record managing
Veeva CRM
or
Salesforce Life Science Cloud
suite. Deep expertise in
Salesforce Data Cloud
and
Marketing Cloud .
Integration Skills
Proficiency in
RESTful API
design and
Event-Driven Architecture (EDA)
using tools like
MuleSoft
or
Kafka .
Agile Leadership
Proven experience leading engineering squads, managing technical debt, and driving
GitFlow
and
CI/CD
pipelines.
Technical Influence
Ability to explain technical trade-offs to IT partners and translate business requirements into technical designs.
Preferred Skills
Emerging AI
Hands-on experience or certifications in
Salesforce Agentforce
or building autonomous agents using
Large Language Models (LLMs)
and RAG (Retrieval-Augmented Generation).
Domain Knowledge
Deep understanding of U.S. Commercial Landscape (HIPAA, claims data, EHR models, and regulatory considerations).
Cloud Architecture
Proficiency in
AWS
or
Azure
cloud services, specifically for serverless computing (Lambda/Functions) or data warehousing (Snowflake).
Vendor Management
Experience managing "Managed Services" or
System Integrator (SI)
partners to ensure code quality and adherence to architectural blueprints.
Why Join Us?
You will be at the forefront of the
agentic era of CRM , leveraging the latest Salesforce tools to drive patient impact at scale. You'll shape the technical foundation of a modern, data-driven engagement ecosystem and see your work translate directly into better outcomes for the US Patient community.
Location:
Wilmington, DE
Date Posted 20-Apr-2026
Closing Date
Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.
We are looking for a hands-on
CRM Product Owner
to drive the technical execution of our U.S. BioPharma digital engagement tools. In this role, you'll be the "engine room" of our digital transformation, focusing on the build and maintenance of a seamless, data-driven experience for healthcare providers (HCPs) and patients. You will work closely with the Activation Engineering Lead to turn global platform blueprints into high-performing, local solutions that ensure life-saving treatments reach the right people.
Key Responsibilities Hands-on Implementation:
Lead the technical build-out and day-to-day optimization of
Salesforce Life Science Cloud ,
Marketing Cloud , and
Data Cloud . AI & Automation Execution:
Support the deployment of
Agentforce
pilots to automate customer interactions and boost field force productivity. Omnichannel Delivery:
Execute the technical strategy for omnichannel journeys, ensuring
Data Cloud
triggers real-time, personalized actions for field reps in the CRM. Integration Building:
Develop and maintain
API-first
and
event-driven integrations
between Salesforce and US-specific data sources like claims and EHR feeds. Squad Mentorship:
Lead a squad of engineers through daily
Scrum/Kanban
activities, conducting code reviews and enforcing
DevSecOps
standards (CI/CD, automated testing). Vendor Quality Control:
Review technical deliverables from external partners to ensure they meet our internal architectural principles and code quality expectations.
Required Skills & Qualifications
Education / Experience
Bachelor's Degree or equivalent experience 5+ years of experience in CRM or related Customer Engagement processes.
Salesforce Expertise
Proven track record managing
Veeva CRM
or
Salesforce Life Science Cloud
suite. Deep expertise in
Salesforce Data Cloud
and
Marketing Cloud .
Integration Skills
Proficiency in
RESTful API
design and
Event-Driven Architecture (EDA)
using tools like
MuleSoft
or
Kafka .
Agile Leadership
Proven experience leading engineering squads, managing technical debt, and driving
GitFlow
and
CI/CD
pipelines.
Technical Influence
Ability to explain technical trade-offs to IT partners and translate business requirements into technical designs.
Preferred Skills
Emerging AI
Hands-on experience or certifications in
Salesforce Agentforce
or building autonomous agents using
Large Language Models (LLMs)
and RAG (Retrieval-Augmented Generation).
Domain Knowledge
Deep understanding of U.S. Commercial Landscape (HIPAA, claims data, EHR models, and regulatory considerations).
Cloud Architecture
Proficiency in
AWS
or
Azure
cloud services, specifically for serverless computing (Lambda/Functions) or data warehousing (Snowflake).
Vendor Management
Experience managing "Managed Services" or
System Integrator (SI)
partners to ensure code quality and adherence to architectural blueprints.
Why Join Us?
You will be at the forefront of the
agentic era of CRM , leveraging the latest Salesforce tools to drive patient impact at scale. You'll shape the technical foundation of a modern, data-driven engagement ecosystem and see your work translate directly into better outcomes for the US Patient community.
Location:
Wilmington, DE
Date Posted 20-Apr-2026
Closing Date
Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.