CST Service Rep

Pharmacy Call Center Representative Location: Louisville, KY (Onsite) Compensation & Schedule • $17.00/hour • Training Schedule: Monday–Friday, 8:00 AM–4:30 PM (first 6–8 weeks, onsite) • Permanent Schedule (after successful training): 11:30 AM–8:00 PM Role Impact: The Pharmacy Call Center Representative supports patients, caregivers, and healthcare providers by delivering accurate, timely information and coordinating prescription services. This role ensures a seamless customer experience while processing refills, scheduling shipments, and resolving inquiries. Success is defined by high-quality service, accuracy, compliance with pharmacy regulations, and consistent attendance. • Handle inbound and outbound phone calls from patients, caregivers, and healthcare providers • Deliver professional customer service and provide accurate prescription and shipment information • Process prescription refills and coordinate medication shipments • Resolve inquiries efficiently and provide clear next steps or follow-up • Follow established policies, pharmacy regulations, and compliance procedures Minimum Qualifications • Minimum 1 year of call center experience • Pharmacy Board Technician Registration required before or on first day of employment • Ability to type at least 35 WPM with strong communication and problem-solving skills Equipment & Work Environment • Onsite office environment • Extended periods of sitting and computer use • High-volume call center setting • Reliable transportation required • Must reside within 100 miles of the work location Preferred Skills • Previous healthcare or pharmacy experience • Proficiency in Microsoft Office (Word, Excel, Outlook) • Strong attendance record and schedule flexibility Legal Notice By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy #IRVING123