Customer Service Representative
TEKsystems, Cary, NC, United States
Job Title
Customer Support Representative - Pharmacy Call Center (Onsite)
Pay
$20.40/hour
Location
Cary, NC (Onsite)
Schedule Requirements
Monday - Friday: 11:30 AM - 8:00 PM
Saturday: 9:00 AM - 6:00 PM
Attendance and schedule adherence are critical, especially during training. Minimal absences are allowed during the first 6 weeks of training, and punctuality is required daily.
Job Description The Customer Support Representative serves as the primary resource for inbound and outbound calls, supporting nonclinical customer inquiries and ensuring a seamless medication fulfillment process. This role requires strong attention to detail, excellent communication skills, and the ability to thrive in a high-volume call center environment.
Key Responsibilities
Serve as the primary point of contact for inbound customer calls, minimizing workflow interruptions related to nonclinical inquiries (e.g., prescription status, billing, or financial information).
Handle inbound and outbound calls to schedule medication deliveries and process payments, ensuring accurate and complete customer profiles.
Respond directly to customer inquiries or appropriately route calls to internal staff for prompt resolution and customer satisfaction.
Document concise and accurate progress notes to allow cross‑functional teams to quickly assess referral statuses.
Use internal management information systems to answer refill‑related questions, provide status updates for pending or shipped prescriptions, verify insurance information, and generate and provide invoices upon request.
Address patient questions and concerns during refill scheduling and elevate to pharmacists or nurses when clinical support is required.
Identify and report adverse events (AEs) and product complaints (PCs) to clinical teams to ensure patient safety.
Perform additional duties as assigned; responsibilities may vary slightly depending on team or program needs.
Required Qualifications
Minimum 1 year of high‑volume call center experience.
Excellent verbal and written communication skills.
Strong customer service and problem‑solving abilities.
Accurate typing skills of at least 35 words per minute.
Ability to work in a structured, fast‑paced, performance‑driven environment.
Comfort working with multiple systems and documenting in real time.
Preferred Qualifications
Prior experience in pharmacy, healthcare, or medication‑related customer support.
Familiarity with rigid scheduling, call metrics, and compliance‑driven environments.
Pay and Benefits The pay range for this position is $20.40 - $20.40/hr.
Benefits may include:
Medical, dental & vision
Critical illness, accident, and hospital coverage
401(k) retirement plan – pre‑tax and Roth post‑tax contributions available
Life insurance (voluntary life & AD&D for employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time off/leave (PTO, vacation or sick leave)
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.
Job Type & Location Contract position; fully onsite in Cary, NC.
Application Deadline This position is anticipated to close on Apr 30, 2026.
EEO Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Customer Support Representative - Pharmacy Call Center (Onsite)
Pay
$20.40/hour
Location
Cary, NC (Onsite)
Schedule Requirements
Monday - Friday: 11:30 AM - 8:00 PM
Saturday: 9:00 AM - 6:00 PM
Attendance and schedule adherence are critical, especially during training. Minimal absences are allowed during the first 6 weeks of training, and punctuality is required daily.
Job Description The Customer Support Representative serves as the primary resource for inbound and outbound calls, supporting nonclinical customer inquiries and ensuring a seamless medication fulfillment process. This role requires strong attention to detail, excellent communication skills, and the ability to thrive in a high-volume call center environment.
Key Responsibilities
Serve as the primary point of contact for inbound customer calls, minimizing workflow interruptions related to nonclinical inquiries (e.g., prescription status, billing, or financial information).
Handle inbound and outbound calls to schedule medication deliveries and process payments, ensuring accurate and complete customer profiles.
Respond directly to customer inquiries or appropriately route calls to internal staff for prompt resolution and customer satisfaction.
Document concise and accurate progress notes to allow cross‑functional teams to quickly assess referral statuses.
Use internal management information systems to answer refill‑related questions, provide status updates for pending or shipped prescriptions, verify insurance information, and generate and provide invoices upon request.
Address patient questions and concerns during refill scheduling and elevate to pharmacists or nurses when clinical support is required.
Identify and report adverse events (AEs) and product complaints (PCs) to clinical teams to ensure patient safety.
Perform additional duties as assigned; responsibilities may vary slightly depending on team or program needs.
Required Qualifications
Minimum 1 year of high‑volume call center experience.
Excellent verbal and written communication skills.
Strong customer service and problem‑solving abilities.
Accurate typing skills of at least 35 words per minute.
Ability to work in a structured, fast‑paced, performance‑driven environment.
Comfort working with multiple systems and documenting in real time.
Preferred Qualifications
Prior experience in pharmacy, healthcare, or medication‑related customer support.
Familiarity with rigid scheduling, call metrics, and compliance‑driven environments.
Pay and Benefits The pay range for this position is $20.40 - $20.40/hr.
Benefits may include:
Medical, dental & vision
Critical illness, accident, and hospital coverage
401(k) retirement plan – pre‑tax and Roth post‑tax contributions available
Life insurance (voluntary life & AD&D for employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time off/leave (PTO, vacation or sick leave)
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.
Job Type & Location Contract position; fully onsite in Cary, NC.
Application Deadline This position is anticipated to close on Apr 30, 2026.
EEO Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr