Customer Service Representative
Berean Group International, Inc., Jacksonville, FL, United States
Job Title:
Customer Service Representative Contract Length:
3 months Work Environment:
100% Onsite Schedule: Shift: 11:00 AM – 8:00 PM EST or 11:30 AM – 8:00 PM EST Rotation: One Saturday per month (9:00 AM – 3:00 PM EST)
Overview: We are seeking a customer-focused Representative to handle inbound service requests in a fast-paced environment. This role involves resolving routine to moderately complex customer inquiries, data verification, and coordinating with internal departments.
Key Responsibilities: Interface with customers to resolve 1st and 2nd tier/escalation service calls and inquiries. Verify contact and account information; implement corrective actions to respond to requests. Escalate queries to Supervisors or field locations as needed. Maintain logs, reports, records, and files. Investigate, coordinate, and track complex customer issues. Make proactive calls to identify accounts requiring close attention and drive to resolution. Prepare customer billings, resolve billing questions, and coordinate with collections/other departments. Perform order fulfillment (receive orders, reconcile information, track via spreadsheets, follow up). Adhere to all compliance and information security policies and procedures. Assess customer needs and suggest alternative products/services as appropriate. Coordinate with other functions/departments as required.
Required Skills & Competencies: Customer Service Compliance Adherence Process Navigation Proactive Communication Problem Solving Escalation Handling Data Entry Spreadsheet Tracking Billing Resolution
Technical Requirements: Proficient in MS Office (Excel, Outlook, Word) Ability to navigate computerized data entry systems
Experience: 1-2 years of related customer service experience
Education: High School Diploma or equivalent
Language: English (Read, Write, Speak)
Customer Service Representative Contract Length:
3 months Work Environment:
100% Onsite Schedule: Shift: 11:00 AM – 8:00 PM EST or 11:30 AM – 8:00 PM EST Rotation: One Saturday per month (9:00 AM – 3:00 PM EST)
Overview: We are seeking a customer-focused Representative to handle inbound service requests in a fast-paced environment. This role involves resolving routine to moderately complex customer inquiries, data verification, and coordinating with internal departments.
Key Responsibilities: Interface with customers to resolve 1st and 2nd tier/escalation service calls and inquiries. Verify contact and account information; implement corrective actions to respond to requests. Escalate queries to Supervisors or field locations as needed. Maintain logs, reports, records, and files. Investigate, coordinate, and track complex customer issues. Make proactive calls to identify accounts requiring close attention and drive to resolution. Prepare customer billings, resolve billing questions, and coordinate with collections/other departments. Perform order fulfillment (receive orders, reconcile information, track via spreadsheets, follow up). Adhere to all compliance and information security policies and procedures. Assess customer needs and suggest alternative products/services as appropriate. Coordinate with other functions/departments as required.
Required Skills & Competencies: Customer Service Compliance Adherence Process Navigation Proactive Communication Problem Solving Escalation Handling Data Entry Spreadsheet Tracking Billing Resolution
Technical Requirements: Proficient in MS Office (Excel, Outlook, Word) Ability to navigate computerized data entry systems
Experience: 1-2 years of related customer service experience
Education: High School Diploma or equivalent
Language: English (Read, Write, Speak)