Community Relations Coordinator
Danos, Inc., Houston, TX, United States
Overview
The Community Relations & Employee Engagement team is seeking a dependable, customer-focused professional to support employee ticket distribution and engagement initiatives. This highly customer-facing role serves as a key point of contact for employees and internal partners, ensuring ticket requests are handled accurately, professionally, and on time. The ideal candidate brings a positive, service-oriented mindset, strong communication and listening skills, and high attention to detail. While basic administrative tracking and reporting are required, the primary focus of this role is delivering consistent, high-quality customer service and fostering positive employee experiences.
Responsibilities
Serve as a primary point of contact for employees regarding ticket availability, requests, distribution timelines, and usage guidelines.
Communicate clearly and professionally through email, phone, and in-person interactions to ensure a positive employee experience.
Distribute and track usage of Houston-area tickets, including events such as the Houston Livestock Show and Rodeo and Houston Astros games.
Support ticket distribution and tracking for region-specific events, including but not limited to the Colorado Rockies and Midland RockHounds.
Accurately document ticket assignments, confirmations, returns, and usage with strong attention to detail.
Actively listen to employee questions or concerns, provide timely responses, and elevate issues when appropriate.
Maintain accurate ticket logs and tracking spreadsheets using Excel or similar tools.
Ensure tracking records are updated in a timely manner to support accountability and internal reporting.
Assist with basic reporting related to ticket usage, employee participation, and inventory levels.
Identify recurring questions, issues, or process gaps and communicate insights to support continuous improvement.
Qualifications
Demonstrated customer service experience in a customer-facing role.
Excellent verbal and written communication skills.
Strong attention to detail with effective organizational and follow-through abilities.
Basic proficiency in Excel, including data entry and maintaining organized tracking records.
Proven reliability, punctuality, and consistent availability.
Ability to manage multiple requests while maintaining accuracy, professionalism, and responsiveness.
Must meet conditional job offer requirements including background, drug test, MVR check, fit for duty and agility.
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Responsibilities
Serve as a primary point of contact for employees regarding ticket availability, requests, distribution timelines, and usage guidelines.
Communicate clearly and professionally through email, phone, and in-person interactions to ensure a positive employee experience.
Distribute and track usage of Houston-area tickets, including events such as the Houston Livestock Show and Rodeo and Houston Astros games.
Support ticket distribution and tracking for region-specific events, including but not limited to the Colorado Rockies and Midland RockHounds.
Accurately document ticket assignments, confirmations, returns, and usage with strong attention to detail.
Actively listen to employee questions or concerns, provide timely responses, and elevate issues when appropriate.
Maintain accurate ticket logs and tracking spreadsheets using Excel or similar tools.
Ensure tracking records are updated in a timely manner to support accountability and internal reporting.
Assist with basic reporting related to ticket usage, employee participation, and inventory levels.
Identify recurring questions, issues, or process gaps and communicate insights to support continuous improvement.
Qualifications
Demonstrated customer service experience in a customer-facing role.
Excellent verbal and written communication skills.
Strong attention to detail with effective organizational and follow-through abilities.
Basic proficiency in Excel, including data entry and maintaining organized tracking records.
Proven reliability, punctuality, and consistent availability.
Ability to manage multiple requests while maintaining accuracy, professionalism, and responsiveness.
Must meet conditional job offer requirements including background, drug test, MVR check, fit for duty and agility.
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