Customer Service Representative
Transdev, Norcross, GA, United States
Customer Service Representative
Transdev in Norcross, GA is hiring a Customer Service Representative to act as a liaison for our customers, providers, and clients. We are seeking friendly, customer service-oriented people who are dedicated to safety.
Compensation
Pay: $17.00 per hour
Benefits
Vacation: up to 14 days per year
Paid Sick Leave: 8 hrs monthly full-time employees / 5 hrs monthly part-time employees; medical, dental & vision after 90 calendar days of employment for full‑time employees, life insurance, 401(k) retirement benefits, and company holidays.
Other benefits may vary depending on location policy. The above represents the standard corporate policy.
Key Responsibilities
Respond to customer inquiries and concerns with timely responses and accurate information or redirect to a supervisor.
Comprehensive understanding of policies and procedures.
Meet or exceed established performance requirements.
Document trip authorizations and details including transportation type, pickup times, appointment times and addresses.
Other duties as required.
Qualifications
High School Diploma, GED or equivalent.
Computer literate.
Excellent customer service skills.
Ability to operate standard telephone system.
Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
Physical Requirements
Must be able to work shifts or flexible work schedules as needed.
The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
Work environment will be a combination of both indoors and outdoors.
Reasonable Accommodations
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact HR.TalentAcquisition@transdev.com.
Drug-free Workplace
Transdev maintains a drug-free workplace.
Applicants must successfully pass a pre-employment drug screen.
Applicants must be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
Equal Employment Opportunity
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or other legally protected status.
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Transdev in Norcross, GA is hiring a Customer Service Representative to act as a liaison for our customers, providers, and clients. We are seeking friendly, customer service-oriented people who are dedicated to safety.
Compensation
Pay: $17.00 per hour
Benefits
Vacation: up to 14 days per year
Paid Sick Leave: 8 hrs monthly full-time employees / 5 hrs monthly part-time employees; medical, dental & vision after 90 calendar days of employment for full‑time employees, life insurance, 401(k) retirement benefits, and company holidays.
Other benefits may vary depending on location policy. The above represents the standard corporate policy.
Key Responsibilities
Respond to customer inquiries and concerns with timely responses and accurate information or redirect to a supervisor.
Comprehensive understanding of policies and procedures.
Meet or exceed established performance requirements.
Document trip authorizations and details including transportation type, pickup times, appointment times and addresses.
Other duties as required.
Qualifications
High School Diploma, GED or equivalent.
Computer literate.
Excellent customer service skills.
Ability to operate standard telephone system.
Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
Physical Requirements
Must be able to work shifts or flexible work schedules as needed.
The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
Work environment will be a combination of both indoors and outdoors.
Reasonable Accommodations
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact HR.TalentAcquisition@transdev.com.
Drug-free Workplace
Transdev maintains a drug-free workplace.
Applicants must successfully pass a pre-employment drug screen.
Applicants must be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
Equal Employment Opportunity
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or other legally protected status.
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