Marketing and Customer Experience Coordinator
GoRockford, Rockford, IL, United States
GoRockford is seeking a candidate to provides excellent customer service both in person and over the phone while also supporting the efficiency and effectiveness of the Marketing and Destination Development teams by executing a range of responsibilities.
ESSENTIAL FUNCTIONS Marketing
Assist with website changes and CRM updates, as needed
Assist with social media content, including video and photo procurement, editing and suggested trends , as needed
Oversee creation of a blog calendar and write blogs, as requested
Assist with drafting News Releases, Go Guide and other marketing documents, as requested.
Makes copies, sends communication, and composes and types letters, memos and presentations
Track visitor inquiries by entering into excel and Simpleview
Maintain GoRockford Store website and oversee square accounts
Serve as the primary ‘point-person’ for GoRockford in greeting guests in person and on the phone while sitting at the front desk
Process and distribute in-coming and out-going mail and packages (UPS, FedEx etc.)
Mail out visitors’ requests for information
Keep mailroom and supplies tidy
Respond to email requests in the info@gorockford email account.
Ensure receptionist area and all common areas are clean, including meeting rooms and kitchen, at beginning and end of day
Maintain calendars for meeting rooms in Outlook
Prepare for internal and external meetings by stocking meeting rooms with beverages, setting up electronic equipment, and other prep as necessary
Clean up meeting rooms after meetings are over, including putting away food and beverages, electronic equipment
Maintain kitchen and backroom cleanliness, including loading and unloading dishwasher, organizing supplies and restocking
Maintain brochure racks, kiosks and posting board in the reception area by filling and straightening racks, removing dated materials and ordering brochures as necessary
Source, stock and sell souvenir items to customers and monitor souvenir inventory
Receive requests for donations of gift baskets and bags, send response to requestors, fill donation requests for gift baskets and bags
Open and close office, including unlocking doors, making coffee, checking mailbox, etc.
Maintain standardization of templates for memos, letters, stationery, etc.
Set up and stock desks for new hires
Order office and kitchen supplies, as needed
Administrative Support
Create sponsor and donation confirmation letters
Assists with event planning and production, as requested.
CRITICAL KNOWLEDGE, SKILLS AND ABILITIES
Create a welcoming environment for customers and stakeholders
Possess strong customer service, interpersonal, and communication skills
Effectively manage multiple tasks and projects with competing deadlines
Present information and respond to questions from the public (media, hospitality, business)
Be available for evening/weekend meetings and events on occasion
Bilingual with competency in written and verbal communication is a plus
Willingness to embrace and adhere to GoRockford’s standards and corporate culture
Willingness to work well in a fast-paced team environment
Dress appropriately for a professional office environment
Ability to deal with and solve practical problems
Ability to write reports, business correspondence, and procedure manuals
Proficient with computer software knowledge a must – Microsoft Office Suite, Outlook. Will teach Simpleview, Square Point of Purchase, etc.
KEY CONTACTS
Co-workers in all departments
Guests to office – both in person, online and over the phone
Industry stakeholders/partners
EDUCATION/EXPERIENCE REQUIREMENTS High school diploma/GED required, prefer associate degree in Liberal Arts or Business plus at least 2 years related experience; or equivalent combination of education and experience. Destination/tourism work experience is a plus. Must have valid driver’s license and reliable transportation. A strong passion for the Rockford Region (Winnebago County) is a plus. A high focus on positive culture building in a teamwork environment is a plus.
PHYSICAL REQUIREMENTS
Office Work - Light Exertion up to 20 lbs. force occasionally and/or up to 10lbs. frequently.
During Events - Medium Exertion up to 50 lbs. force occasionally, and/or up to 20 lbs. frequently.
Perform repetitive tasks/motions.
Ability to see.
Have good eye-hand-foot coordination.
Ability to stand and/or walk for long periods of time.
Ability to work outside in extreme weather conditions (during GoRockford led events)
WELCOMING DIVERSITY GoRockford is dedicated to doing our part to ensure the Rockford region is welcoming to all. We are committed to showcasing love, acceptance, equitable inclusion, and respect for our diverse residents, visitors and a culture that helps to make our region vibrant.
Why Work With Us GoRockford is committed to creating a welcoming, inclusive, and diverse workplace that reflects the community we serve. We are proud to be an equal opportunity employer.
Salary Range:
$18-22per hour (depending on experience)
Schedule:
Full Time
Benefits:
401k, EAP, PTO/holiday, Paid Parking and Cell Phone Reimbursement
Interested applicants can send their resume and cover letter to Hiring@gorockford.com.
#J-18808-Ljbffr
ESSENTIAL FUNCTIONS Marketing
Assist with website changes and CRM updates, as needed
Assist with social media content, including video and photo procurement, editing and suggested trends , as needed
Oversee creation of a blog calendar and write blogs, as requested
Assist with drafting News Releases, Go Guide and other marketing documents, as requested.
Makes copies, sends communication, and composes and types letters, memos and presentations
Track visitor inquiries by entering into excel and Simpleview
Maintain GoRockford Store website and oversee square accounts
Serve as the primary ‘point-person’ for GoRockford in greeting guests in person and on the phone while sitting at the front desk
Process and distribute in-coming and out-going mail and packages (UPS, FedEx etc.)
Mail out visitors’ requests for information
Keep mailroom and supplies tidy
Respond to email requests in the info@gorockford email account.
Ensure receptionist area and all common areas are clean, including meeting rooms and kitchen, at beginning and end of day
Maintain calendars for meeting rooms in Outlook
Prepare for internal and external meetings by stocking meeting rooms with beverages, setting up electronic equipment, and other prep as necessary
Clean up meeting rooms after meetings are over, including putting away food and beverages, electronic equipment
Maintain kitchen and backroom cleanliness, including loading and unloading dishwasher, organizing supplies and restocking
Maintain brochure racks, kiosks and posting board in the reception area by filling and straightening racks, removing dated materials and ordering brochures as necessary
Source, stock and sell souvenir items to customers and monitor souvenir inventory
Receive requests for donations of gift baskets and bags, send response to requestors, fill donation requests for gift baskets and bags
Open and close office, including unlocking doors, making coffee, checking mailbox, etc.
Maintain standardization of templates for memos, letters, stationery, etc.
Set up and stock desks for new hires
Order office and kitchen supplies, as needed
Administrative Support
Create sponsor and donation confirmation letters
Assists with event planning and production, as requested.
CRITICAL KNOWLEDGE, SKILLS AND ABILITIES
Create a welcoming environment for customers and stakeholders
Possess strong customer service, interpersonal, and communication skills
Effectively manage multiple tasks and projects with competing deadlines
Present information and respond to questions from the public (media, hospitality, business)
Be available for evening/weekend meetings and events on occasion
Bilingual with competency in written and verbal communication is a plus
Willingness to embrace and adhere to GoRockford’s standards and corporate culture
Willingness to work well in a fast-paced team environment
Dress appropriately for a professional office environment
Ability to deal with and solve practical problems
Ability to write reports, business correspondence, and procedure manuals
Proficient with computer software knowledge a must – Microsoft Office Suite, Outlook. Will teach Simpleview, Square Point of Purchase, etc.
KEY CONTACTS
Co-workers in all departments
Guests to office – both in person, online and over the phone
Industry stakeholders/partners
EDUCATION/EXPERIENCE REQUIREMENTS High school diploma/GED required, prefer associate degree in Liberal Arts or Business plus at least 2 years related experience; or equivalent combination of education and experience. Destination/tourism work experience is a plus. Must have valid driver’s license and reliable transportation. A strong passion for the Rockford Region (Winnebago County) is a plus. A high focus on positive culture building in a teamwork environment is a plus.
PHYSICAL REQUIREMENTS
Office Work - Light Exertion up to 20 lbs. force occasionally and/or up to 10lbs. frequently.
During Events - Medium Exertion up to 50 lbs. force occasionally, and/or up to 20 lbs. frequently.
Perform repetitive tasks/motions.
Ability to see.
Have good eye-hand-foot coordination.
Ability to stand and/or walk for long periods of time.
Ability to work outside in extreme weather conditions (during GoRockford led events)
WELCOMING DIVERSITY GoRockford is dedicated to doing our part to ensure the Rockford region is welcoming to all. We are committed to showcasing love, acceptance, equitable inclusion, and respect for our diverse residents, visitors and a culture that helps to make our region vibrant.
Why Work With Us GoRockford is committed to creating a welcoming, inclusive, and diverse workplace that reflects the community we serve. We are proud to be an equal opportunity employer.
Salary Range:
$18-22per hour (depending on experience)
Schedule:
Full Time
Benefits:
401k, EAP, PTO/holiday, Paid Parking and Cell Phone Reimbursement
Interested applicants can send their resume and cover letter to Hiring@gorockford.com.
#J-18808-Ljbffr