Client Relationship Manager
Publicis Groupe Holdings B.V, Miami, FL, United States
Client Relationship Manager (aka Account Executive)
Core Responsibilities
Build and maintain strong day-to-day relationships with junior and mid-level client partners, serving as a trusted, responsive point of contact.
Develop a deep understanding of the client’s business, competitive landscape, and industry trends—and translate that into actionable guidance for internal teams.
Proactively manage timelines, budgets, and priorities (in partnership with PMs) to ensure seamless delivery and no surprises for clients or internal stakeholders.
Capture and synthesize key meeting outcomes, translating discussions into clear next steps, responsibilities, and aligned actions across teams.
Partner with internal team leads to support the creative process – including the briefing of media, creative, and strategy teams, ensuring clarity and continuity from brief through execution.
Responsibilities AI-Enabled Execution + Human Leadership
Leverage AI tools to streamline core workflows (meeting notes, status tracking, timelines, and documentation), increasing speed and accuracy.
Apply human judgment to refine AI outputs—ensuring all client-facing materials are accurate, nuanced, and aligned to client expectations.
Elevate beyond task management by focusing time on relationship-building, communication, and proactive problem‑solving.
Identify opportunities to use AI to improve team efficiency and output quality, while maintaining a high standard of human oversight.
Serve as the “quality control layer” between AI-assisted outputs and client delivery—ensuring work feels thoughtful, tailored, and insight-driven.
Team & Collaboration
Act as a connector across disciplines—ensuring media, creative, and strategy teams are aligned and set up for success.
Support a positive, solutions-oriented team environment, helping unblock challenges and keep work moving forward.
Contribute to a culture of clarity, accountability, and continuous improvement in how we work.
Qualifications
1–3 years of fast-paced advertising agency (or equivalent) experience in account management or client services.
High attention to detail with strong organizational skills.
Excellent verbal and written communication skills, with confidence interacting with clients.
Proficiency in Google Workspace (Slides, Sheets, Docs).
Curiosity and openness to leveraging AI tools to enhance productivity and ways of working.
Benefits Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401(k), as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.
All your information will be kept confidential according to EEO guidelines.
If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com.
Compensation Compensation Range: $50,065 - $63,200 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.
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Build and maintain strong day-to-day relationships with junior and mid-level client partners, serving as a trusted, responsive point of contact.
Develop a deep understanding of the client’s business, competitive landscape, and industry trends—and translate that into actionable guidance for internal teams.
Proactively manage timelines, budgets, and priorities (in partnership with PMs) to ensure seamless delivery and no surprises for clients or internal stakeholders.
Capture and synthesize key meeting outcomes, translating discussions into clear next steps, responsibilities, and aligned actions across teams.
Partner with internal team leads to support the creative process – including the briefing of media, creative, and strategy teams, ensuring clarity and continuity from brief through execution.
Responsibilities AI-Enabled Execution + Human Leadership
Leverage AI tools to streamline core workflows (meeting notes, status tracking, timelines, and documentation), increasing speed and accuracy.
Apply human judgment to refine AI outputs—ensuring all client-facing materials are accurate, nuanced, and aligned to client expectations.
Elevate beyond task management by focusing time on relationship-building, communication, and proactive problem‑solving.
Identify opportunities to use AI to improve team efficiency and output quality, while maintaining a high standard of human oversight.
Serve as the “quality control layer” between AI-assisted outputs and client delivery—ensuring work feels thoughtful, tailored, and insight-driven.
Team & Collaboration
Act as a connector across disciplines—ensuring media, creative, and strategy teams are aligned and set up for success.
Support a positive, solutions-oriented team environment, helping unblock challenges and keep work moving forward.
Contribute to a culture of clarity, accountability, and continuous improvement in how we work.
Qualifications
1–3 years of fast-paced advertising agency (or equivalent) experience in account management or client services.
High attention to detail with strong organizational skills.
Excellent verbal and written communication skills, with confidence interacting with clients.
Proficiency in Google Workspace (Slides, Sheets, Docs).
Curiosity and openness to leveraging AI tools to enhance productivity and ways of working.
Benefits Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401(k), as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.
All your information will be kept confidential according to EEO guidelines.
If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com.
Compensation Compensation Range: $50,065 - $63,200 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.
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