Field Service Representative - Power Distribution/Electrical
Schneider Electric, Phila, PA, United States
For this U.S. based position, the expected compensation range is $68,000 - $102,000 per year, which includes base pay and short‑term incentive. The range applies to candidates located within the United States.
Benefits include medical, dental, vision, basic life insurance, Benefit Bucks, flexible work arrangements, paid family leave, 401(k) with match, well‑being and recognition programs, 12 holidays per year, 15 days of paid time off per year (pro‑rated in the first year), stock purchase opportunities, and military leave benefits.
Position Overview Schneider’s Field Service Representatives collaborate with customers, team members and third‑party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both company and third‑party equipment. The role is customer‑focused, problem‑solving and operational. It is a site‑based position with occasional non‑standard hours and has a 40‑hour guarantee plus overtime.
Key Responsibilities
Pre‑site, startup, repair, preventive maintenance, and field modification of equipment
Problem‑solving with customers, electricians, sales partners, technical support and District Service teams
Completion of field service reports, expense reports, preventive maintenance records and startup data sheets
Work with managers and regional directors to resolve complex escalated issues
Continuous learning and training on products in field and classroom
Travel within region, potentially overnight travel by vehicle or air
Assist senior technicians and support Project Management on larger system start‑ups
Collaborate with larger teams of FSRs and Project Managers on higher‑complexity projects
Act on behalf of District Service Manager to resolve operational issues as required
Required Qualifications & Skills
Associate’s degree or trade/vocational certification, or military training in electrical disciplines
Ability to read blueprints and schematics
Thorough understanding of AC and DC power principles and supply circuit components
2+ years of field service repair and customer service experience, preferably with UPS systems, power distribution and switchgear, ATS, power distribution units and other electrical equipment
2+ years in field services or equivalent industry experience
Good safety practices, knowledge of lock‑out/tag‑out, NFPA‑70E or OSHA experience preferred
Safe driving and vehicle operation skills
Proficient in test and diagnostic equipment
Ability to write clear service reports, correspondence, procedures and present information to customers
Physical ability to bend, stoop, lift and carry up to 40 pounds; work outside in weather extremes and confined spaces
English fluency for communication with customers and team members
Basic computer skills in Microsoft Office (Outlook, Teams, Word, Excel) and ability to navigate company digital tools
Benefits & Perks Within the first 180 days you will receive 8 weeks of in‑person training at our training facility in Dallas, TX (all expenses paid). Ongoing online training and on‑the‑job mentorship will continue throughout your onboarding.
We offer flexible work arrangements, paid family leave, 401(k) with match, well‑being programs, holidays & paid time off, military leave, and additional benefits.
Equal Opportunity Statement Schneider Electric is an Equal Opportunity Employer. We are committed to providing equal employment and advancement opportunities regardless of race, religion, color, gender, disability, national origin, age, military status, sexual orientation, marital status, or any other legally protected characteristic.
#J-18808-Ljbffr
Benefits include medical, dental, vision, basic life insurance, Benefit Bucks, flexible work arrangements, paid family leave, 401(k) with match, well‑being and recognition programs, 12 holidays per year, 15 days of paid time off per year (pro‑rated in the first year), stock purchase opportunities, and military leave benefits.
Position Overview Schneider’s Field Service Representatives collaborate with customers, team members and third‑party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both company and third‑party equipment. The role is customer‑focused, problem‑solving and operational. It is a site‑based position with occasional non‑standard hours and has a 40‑hour guarantee plus overtime.
Key Responsibilities
Pre‑site, startup, repair, preventive maintenance, and field modification of equipment
Problem‑solving with customers, electricians, sales partners, technical support and District Service teams
Completion of field service reports, expense reports, preventive maintenance records and startup data sheets
Work with managers and regional directors to resolve complex escalated issues
Continuous learning and training on products in field and classroom
Travel within region, potentially overnight travel by vehicle or air
Assist senior technicians and support Project Management on larger system start‑ups
Collaborate with larger teams of FSRs and Project Managers on higher‑complexity projects
Act on behalf of District Service Manager to resolve operational issues as required
Required Qualifications & Skills
Associate’s degree or trade/vocational certification, or military training in electrical disciplines
Ability to read blueprints and schematics
Thorough understanding of AC and DC power principles and supply circuit components
2+ years of field service repair and customer service experience, preferably with UPS systems, power distribution and switchgear, ATS, power distribution units and other electrical equipment
2+ years in field services or equivalent industry experience
Good safety practices, knowledge of lock‑out/tag‑out, NFPA‑70E or OSHA experience preferred
Safe driving and vehicle operation skills
Proficient in test and diagnostic equipment
Ability to write clear service reports, correspondence, procedures and present information to customers
Physical ability to bend, stoop, lift and carry up to 40 pounds; work outside in weather extremes and confined spaces
English fluency for communication with customers and team members
Basic computer skills in Microsoft Office (Outlook, Teams, Word, Excel) and ability to navigate company digital tools
Benefits & Perks Within the first 180 days you will receive 8 weeks of in‑person training at our training facility in Dallas, TX (all expenses paid). Ongoing online training and on‑the‑job mentorship will continue throughout your onboarding.
We offer flexible work arrangements, paid family leave, 401(k) with match, well‑being programs, holidays & paid time off, military leave, and additional benefits.
Equal Opportunity Statement Schneider Electric is an Equal Opportunity Employer. We are committed to providing equal employment and advancement opportunities regardless of race, religion, color, gender, disability, national origin, age, military status, sexual orientation, marital status, or any other legally protected characteristic.
#J-18808-Ljbffr