Field Service Representative - Power Distribution/Electrical
Schneider Electric, Dallas, TX, United States
Compensation Range:
$68,000 - $102,000 per year (includes base pay and short‑term incentive). This range applies to candidates located within the United States.
Benefits:
Comprehensive package including medical (with member reward points), dental, vision, basic life insurance, Benefit Bucks, flexible work arrangements, paid family leave, 401(k) with match, well‑being and recognition programs, holiday and paid time off (12 holidays and 15 days PTO per year prorated in the first year), company stock purchase option (eligibility depends on start date), and military leave benefits.
Responsibilities
Pre‑site assessment and startup of equipment.
Repair, preventive maintenance, and field modification of power distribution equipment.
Problem solving with customers, electricians, sales partners, technical support, and District Service teams.
Completion of field service reports, expense reports, preventive maintenance logs, and startup data sheets.
Working with Manager and/or Regional Service Director to resolve complex escalated issues.
Continuous learning and training on products in the field and classroom.
Travel throughout the region for local or countrywide customer support, including overnight travel by vehicle or air.
Assist senior technicians and Project Management on larger system start‑ups.
Collaborate with Project Managers on higher‑complexity projects and act on behalf of District Service Manager to resolve operational issues when required.
Qualifications
Associate’s degree, trade/vocational certification, or military training in electrical‑related disciplines.
Ability to read blueprints and schematics.
Thorough understanding of AC and DC power principles and supply circuit components.
2+ years of field service repair and customer service experience with UPS systems, power distribution, switchgear, APS, and related equipment.
2+ years in Field Services or equivalent industry experience.
Good safety practices; adherence to company safety policies (lock‑out/tag‑out, safety programs, and required training).
Identification of hazards, reporting safety matters and incidents to management or safety representative.
Preferred NFPA‑70E or OSHA experience.
Safe driving and vehicle operation skills.
Proficiency with test and diagnostic equipment.
Experience reading and interpreting schematics, drawings, and operation manuals.
Ability to write service reports, correspondence, and procedures; effectively present information and respond to customer questions.
Physical ability to bend, stoop, lift and carry items up to 40 lb and work outside in various environmental extremes.
Ability to stand for extended periods, including in small confined spaces.
English proficiency required for communication with customers and team members.
Basic computer skills and Microsoft Office (Outlook, Teams, Word, Excel) and use of company digital tools.
Training & Onboarding First 180 days: 8 weeks of in‑person training on a state‑of‑the‑art facility in Dallas, TX (all expenses paid). Subsequent online training and mentoring sessions for on‑the‑job learning.
Schneider Electric is an Equal Opportunity Employer. We provide equal employment and advancement opportunities to all qualified individuals, regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic.
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$68,000 - $102,000 per year (includes base pay and short‑term incentive). This range applies to candidates located within the United States.
Benefits:
Comprehensive package including medical (with member reward points), dental, vision, basic life insurance, Benefit Bucks, flexible work arrangements, paid family leave, 401(k) with match, well‑being and recognition programs, holiday and paid time off (12 holidays and 15 days PTO per year prorated in the first year), company stock purchase option (eligibility depends on start date), and military leave benefits.
Responsibilities
Pre‑site assessment and startup of equipment.
Repair, preventive maintenance, and field modification of power distribution equipment.
Problem solving with customers, electricians, sales partners, technical support, and District Service teams.
Completion of field service reports, expense reports, preventive maintenance logs, and startup data sheets.
Working with Manager and/or Regional Service Director to resolve complex escalated issues.
Continuous learning and training on products in the field and classroom.
Travel throughout the region for local or countrywide customer support, including overnight travel by vehicle or air.
Assist senior technicians and Project Management on larger system start‑ups.
Collaborate with Project Managers on higher‑complexity projects and act on behalf of District Service Manager to resolve operational issues when required.
Qualifications
Associate’s degree, trade/vocational certification, or military training in electrical‑related disciplines.
Ability to read blueprints and schematics.
Thorough understanding of AC and DC power principles and supply circuit components.
2+ years of field service repair and customer service experience with UPS systems, power distribution, switchgear, APS, and related equipment.
2+ years in Field Services or equivalent industry experience.
Good safety practices; adherence to company safety policies (lock‑out/tag‑out, safety programs, and required training).
Identification of hazards, reporting safety matters and incidents to management or safety representative.
Preferred NFPA‑70E or OSHA experience.
Safe driving and vehicle operation skills.
Proficiency with test and diagnostic equipment.
Experience reading and interpreting schematics, drawings, and operation manuals.
Ability to write service reports, correspondence, and procedures; effectively present information and respond to customer questions.
Physical ability to bend, stoop, lift and carry items up to 40 lb and work outside in various environmental extremes.
Ability to stand for extended periods, including in small confined spaces.
English proficiency required for communication with customers and team members.
Basic computer skills and Microsoft Office (Outlook, Teams, Word, Excel) and use of company digital tools.
Training & Onboarding First 180 days: 8 weeks of in‑person training on a state‑of‑the‑art facility in Dallas, TX (all expenses paid). Subsequent online training and mentoring sessions for on‑the‑job learning.
Schneider Electric is an Equal Opportunity Employer. We provide equal employment and advancement opportunities to all qualified individuals, regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic.
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