Bilingual Parts Counter Sales Representative - Level 2

Bilingual Parts Counter Sales Representative Level 2

Since 1952, Mustang has proudly served the construction, oil & gas, power generation, marine, and manufacturing industries as the authorized Caterpillar dealer for Southeast Texas. Start your career with Mustang Cat - one of America's Greatest Midsize Workplaces of 2025!

Are you an experienced parts professional who excels in customer service and thrives in a fast-paced, solutions-driven environment? Mustang Cat is hiring a Bilingual Parts Counter Sales Representative Level 2 to deliver expert support and drive results for our valued customers. If you're ready to take your career to the next level with a trusted industry leader, this is your opportunity!

We're more than just partswe're the people behind the solutions. Mustang Cat offers:

• Steady Work + Job Stability Build your career with a respected, established company
• Work-Life Balance
• Tuition Reimbursement
• Clear Career Growth Path
• Full Benefits Package Medical, Dental, Vision
• 401(k) with Employer Match
• Paid Time Off & Holidays

What You'll Do as a Parts Counter Sales Representative:

As a Level 2 Counter Representative, you'll take the lead in providing advanced parts supportserving as the go-to resource for customers and internal teams. You'll use your experience and technical knowledge to ensure accuracy, efficiency, and exceptional service.

Responsibilities include:

• Engage customers at the counter, over the phone, and by email to provide expert-level parts support
• Identify, quote, and sell the correct parts based on customer needs, equipment models, or technical specifications
• Proactively suggest related products and upsell opportunities to maximize sales potential
• Check pricing, availability, lead times, and shipping options in real time
• Process orders accurately and ensure timely fulfillment
• Partner with other internal departments to meet and exceed customer expectations
• Assist in training or mentoring new team members as needed
• Maintain a professional, organized, and safe workspace

What We're Looking For:

• High school diploma or equivalent
• 5+ years of experience in parts sales, automotive, heavy equipment, or a related field
• Strong mechanical knowledge and understanding of equipment or machinery
• Customer-focused with a sales-first mindset and professional communication skills
• Comfortable using parts look-up systems, inventory software, and modern business applications
• Self-motivated, reliable, and efficient in a fast-paced, team-oriented environment
• Bilingual (English/Spanish)

Additional Helpful Skills:

• Experience using CAT systems or similar parts platforms
• Background in heavy equipment, diesel, construction, or industrial parts sales
• Ability to support team members and lead by example in customer interactions

Start your next chapter with Mustang Cat as a Bilingual Parts Counter Sales Representative Level 2 and play a key role in helping customers keep their operations running strong. Apply today and let's talk!