CUSTOMER RELATIONS SPECIALIST III (1291)
Government Jobs, Kenner, LA, United States
Job Title: Utility Billing Specialist
Jefferson Parish Civil Service is an Equal Opportunity Employer. Purpose of Announcement
Examination is announced to establish an employment list to fill one (1) current East Jefferson vacancy in the Department of Water. This employment list will also be used for future East and West Jefferson vacancies in this Department as they occur. Kind of Work
Under general supervision, this position provides customer service for utility customers; processes information requests; accesses customer account records; research complaints; provides information, resolution, or directs to the appropriate entity. The employee performs radio/dispatch duties, i.e., checking abnormal readings; pulling meters; blinding meters; ordering cut-offs. Provides direct support to supervisor in accomplishing daily unit operations. The incumbent performs in the capacity of a lead worker; assists the Customer Relations Supervisor by monitoring the daily work of the lower level Customer Relations Specialist staff; provides back up support as needed, i.e., supervising duties, addressing more complex/difficult customer concerns, cross-training other unit personnel. Assists customers with transfers, new service, disconnections, demolitions, and billing inquiries. Calculates adjustments for billing errors and adjusts customer accounts. Orders re-reads of questionable meter readings; schedules re-checks of water meters; enters work orders into computer system. Minimum Qualifications For Admission to Examination
Meets one of the following three options: I. Current employment and permanent civil service status with Jefferson Parish, PLUS, responsible experience (at least 3 months) in the billing operation of the Water Department in Jefferson Parish, demonstrating a broad knowledge of the billing process. OR II. Possession of a high school diploma or equivalent, PLUS, six (6) months of complex or supervisory clerical experience. OR III. Possession of an Associate's degree or a career/technical program diploma or certificate in office administration or a related business, billing, or clerical area of study. Kind of Examination
(ENTRANCE AND PROMOTIONAL) The examination may consist of a written test, a rating of training and experience, an oral panel interview or any combination thereof. Acceptable applicants will be notified of the time, date, and place of any assembled testing. Applicants must supply complete and accurate information concerning their training and experience including a detailed description of their work experience, the names and addresses of all previous employers and the dates of employment. The information is subject to verification and the Personnel Department reserves the right to determine the quality and quantity of education and experience claimed for credit. JOB POSTING NO: 1291-05A DATE: 08/05/22 RE-OPENED: 09/06/24 AMENDED: 04/24/26 Benefits
Vacation (Annual Leave) Employees accumulate one half day of paid vacation for every two weeks worked. Leave accrual rates increase with years of service. Any unused annual leave is usually paid upon separation from Parish Employment. Sick Leave Employees accumulate one half day of paid sick leave for every two weeks worked. Sick leave is available for personal illness, injury or medical consultations. Holidays Nine paid official holidays are observed, plus any holidays declared by Parish Officials. Life Insurance All regular employees receive a life insurance policy equal to one year's salary. Extra insurance may be purchased. Medical Insurance An HMO medical insurance plan is available for employees and their dependents. Jefferson Parish pays 80% of the premium for employees and 50% of the premiums for dependents. A Flexible Benefits Plan Employees have the opportunity to save money by paying for health insurance and optional insurance with pre-tax dollars. A Flexible Savings Account for Medical Expenses and Dependent Care is also available. Retirement Most regular employees belong to the Parochial Employees' Retirement System instead of the Social Security System. For employees hired after January 01, 2007, a pension calculated at 3% of salary per year of service is provided upon retirement at age 67 with 7 years of service, age 62 with 10 years of service, or age 55 with 30 years of service. Tenure Payment Employees are paid $25 per year of service in December of each year. Employees must have worked two years before the first check is paid. Deferred Compensation Plan(457b plan) Similar to 401K programs, the 457b Deferred Plan allows employees to defer up to $14,000 of pretax income each year to supplement retirement savings. Pre-tax contributions can be cashed in upon retirement or termination without penalty. This plan is provided by Nationwide Retirement Solutions 1-877-677-3678. Special leaves of absence for military service, maternity leave, etc. may be granted in accordance with the Personnel Rules.
Jefferson Parish Civil Service is an Equal Opportunity Employer. Purpose of Announcement
Examination is announced to establish an employment list to fill one (1) current East Jefferson vacancy in the Department of Water. This employment list will also be used for future East and West Jefferson vacancies in this Department as they occur. Kind of Work
Under general supervision, this position provides customer service for utility customers; processes information requests; accesses customer account records; research complaints; provides information, resolution, or directs to the appropriate entity. The employee performs radio/dispatch duties, i.e., checking abnormal readings; pulling meters; blinding meters; ordering cut-offs. Provides direct support to supervisor in accomplishing daily unit operations. The incumbent performs in the capacity of a lead worker; assists the Customer Relations Supervisor by monitoring the daily work of the lower level Customer Relations Specialist staff; provides back up support as needed, i.e., supervising duties, addressing more complex/difficult customer concerns, cross-training other unit personnel. Assists customers with transfers, new service, disconnections, demolitions, and billing inquiries. Calculates adjustments for billing errors and adjusts customer accounts. Orders re-reads of questionable meter readings; schedules re-checks of water meters; enters work orders into computer system. Minimum Qualifications For Admission to Examination
Meets one of the following three options: I. Current employment and permanent civil service status with Jefferson Parish, PLUS, responsible experience (at least 3 months) in the billing operation of the Water Department in Jefferson Parish, demonstrating a broad knowledge of the billing process. OR II. Possession of a high school diploma or equivalent, PLUS, six (6) months of complex or supervisory clerical experience. OR III. Possession of an Associate's degree or a career/technical program diploma or certificate in office administration or a related business, billing, or clerical area of study. Kind of Examination
(ENTRANCE AND PROMOTIONAL) The examination may consist of a written test, a rating of training and experience, an oral panel interview or any combination thereof. Acceptable applicants will be notified of the time, date, and place of any assembled testing. Applicants must supply complete and accurate information concerning their training and experience including a detailed description of their work experience, the names and addresses of all previous employers and the dates of employment. The information is subject to verification and the Personnel Department reserves the right to determine the quality and quantity of education and experience claimed for credit. JOB POSTING NO: 1291-05A DATE: 08/05/22 RE-OPENED: 09/06/24 AMENDED: 04/24/26 Benefits
Vacation (Annual Leave) Employees accumulate one half day of paid vacation for every two weeks worked. Leave accrual rates increase with years of service. Any unused annual leave is usually paid upon separation from Parish Employment. Sick Leave Employees accumulate one half day of paid sick leave for every two weeks worked. Sick leave is available for personal illness, injury or medical consultations. Holidays Nine paid official holidays are observed, plus any holidays declared by Parish Officials. Life Insurance All regular employees receive a life insurance policy equal to one year's salary. Extra insurance may be purchased. Medical Insurance An HMO medical insurance plan is available for employees and their dependents. Jefferson Parish pays 80% of the premium for employees and 50% of the premiums for dependents. A Flexible Benefits Plan Employees have the opportunity to save money by paying for health insurance and optional insurance with pre-tax dollars. A Flexible Savings Account for Medical Expenses and Dependent Care is also available. Retirement Most regular employees belong to the Parochial Employees' Retirement System instead of the Social Security System. For employees hired after January 01, 2007, a pension calculated at 3% of salary per year of service is provided upon retirement at age 67 with 7 years of service, age 62 with 10 years of service, or age 55 with 30 years of service. Tenure Payment Employees are paid $25 per year of service in December of each year. Employees must have worked two years before the first check is paid. Deferred Compensation Plan(457b plan) Similar to 401K programs, the 457b Deferred Plan allows employees to defer up to $14,000 of pretax income each year to supplement retirement savings. Pre-tax contributions can be cashed in upon retirement or termination without penalty. This plan is provided by Nationwide Retirement Solutions 1-877-677-3678. Special leaves of absence for military service, maternity leave, etc. may be granted in accordance with the Personnel Rules.