CUSTOMER RELATIONS SPECIALIST III (1291)

Responsibilities Under general supervision, this position provides customer service for utility customers; processes information requests; accesses customer account records; researches complaints; provides information, resolution, or directs to the appropriate entity. The employee performs radio/dispatch duties, i.e., checking abnormal readings; pulling meters; blinding meters; ordering cut-offs. Provides direct support to supervisor in accomplishing daily unit operations. The incumbent performs in the capacity of a lead worker; assists the Customer Relations Supervisor by monitoring the daily work of the lower level Customer Relations Specialist staff; provides back up support as needed, i.e., supervising duties, addressing more complex/difficult customer concerns, cross‑training other unit personnel. Assists customers with transfers, new service, disconnections, demolitions, and billing inquiries. Calculates adjustments for billing errors and adjusts customer accounts. Orders re‑reads of questionable meter readings; schedules re‑checks of water meters; enters work orders into computer system.

Qualifications

Current employment and permanent civil service status with Jefferson Parish;

PLUS , responsible experience (at least 3 months) in the billing operation of the Water Department in Jefferson Parish, demonstrating a broad knowledge of the billing process.

Possession of a high school diploma or equivalent;

PLUS , six (6) months of complex or supervisory clerical experience.

Possession of an Associate’s degree or a career/technical program diploma or certificate in office administration or a related business, billing, or clerical area of study. (ENTRANCE AND PROMOTIONAL)

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