Customer Service Rep
PrideStaff, El Sobrante, CA, United States
Senior Customer Service Representative
Status: Full-time 9:00 am - 4:00 pm Pay Range: $24.00
$30.00 per hour Location: Richmond, CA PrideStaff has partnered with a premier local service leader to find a high-level professional who stays calm when the water is rising. Our customer's clients call when they're having a bad dayleaking pipes, clogged drains, and high-stress home emergencies. We are looking for a Senior CSR who isn't just a "dispatcher," but a calming force and a brand ambassador. If you have a "smile you can hear over the phone," a mastery of ServiceTitan, and the creative spark to manage a digital brand, you are the candidate we've been waiting for.
What You'll Be Doing
The Front Line of Empathy: Act as the first point of contact for stressed homeowners. You'll use your excellent "phone bedside manner" to de-escalate anxiety and book calls with precision.
ServiceTitan Operations: Manage the daily workflow, dispatching, and customer profiles within ServiceTitan (highly required).
Data & Reporting: Use the MS Office Suitespecifically Excelto run performance reports, handle data imports/exports, and utilize formulas to track our success.
Creative Brand Management: Use Canva to design fresh, engaging posts and update brand iterations.
Social Media Maven: Manage and grow our presence across Facebook, Instagram, TikTok, and YouTube, ensuring our Richmond/Alameda/Marin/Solano/Contra Costa county communities know exactly who to call in a pinch.
The Requirements To thrive in this role, you must bring a blend of technical skill and genuine kindness:
ServiceTitan Mastery : Previous professional experience with ServiceTitan is a non-negotiable requirement.
Technical Proficiency: Advanced skills in Excel (formulas, data management) and the broader MS Suite.
The "Voice": A professional, warm, and clear phone demeanor. You should be able to turn a frustrated caller into a lifelong fan.
Creative Flair: Experience with Canva and a solid understanding of social media trends and platform management.
Communication: Exceptional written and verbal skills are a must.
Nicotine-Free: We maintain a strictly nicotine-free work environment to promote health and wellness for our team. Benefits of working with PrideStaff:
Medical, Rx, and Wellness Benefits
Dental and Vision Plan Options
Short-term Disability
401(k) Retirement Plan
Holiday Pay
Compensation / Pay Rate (Up to): $24.00 - $30.00
PrideStaff is an equal opportunity employer.
Status: Full-time 9:00 am - 4:00 pm Pay Range: $24.00
$30.00 per hour Location: Richmond, CA PrideStaff has partnered with a premier local service leader to find a high-level professional who stays calm when the water is rising. Our customer's clients call when they're having a bad dayleaking pipes, clogged drains, and high-stress home emergencies. We are looking for a Senior CSR who isn't just a "dispatcher," but a calming force and a brand ambassador. If you have a "smile you can hear over the phone," a mastery of ServiceTitan, and the creative spark to manage a digital brand, you are the candidate we've been waiting for.
What You'll Be Doing
The Front Line of Empathy: Act as the first point of contact for stressed homeowners. You'll use your excellent "phone bedside manner" to de-escalate anxiety and book calls with precision.
ServiceTitan Operations: Manage the daily workflow, dispatching, and customer profiles within ServiceTitan (highly required).
Data & Reporting: Use the MS Office Suitespecifically Excelto run performance reports, handle data imports/exports, and utilize formulas to track our success.
Creative Brand Management: Use Canva to design fresh, engaging posts and update brand iterations.
Social Media Maven: Manage and grow our presence across Facebook, Instagram, TikTok, and YouTube, ensuring our Richmond/Alameda/Marin/Solano/Contra Costa county communities know exactly who to call in a pinch.
The Requirements To thrive in this role, you must bring a blend of technical skill and genuine kindness:
ServiceTitan Mastery : Previous professional experience with ServiceTitan is a non-negotiable requirement.
Technical Proficiency: Advanced skills in Excel (formulas, data management) and the broader MS Suite.
The "Voice": A professional, warm, and clear phone demeanor. You should be able to turn a frustrated caller into a lifelong fan.
Creative Flair: Experience with Canva and a solid understanding of social media trends and platform management.
Communication: Exceptional written and verbal skills are a must.
Nicotine-Free: We maintain a strictly nicotine-free work environment to promote health and wellness for our team. Benefits of working with PrideStaff:
Medical, Rx, and Wellness Benefits
Dental and Vision Plan Options
Short-term Disability
401(k) Retirement Plan
Holiday Pay
Compensation / Pay Rate (Up to): $24.00 - $30.00
PrideStaff is an equal opportunity employer.