Business Development Representative
ServiceTitan, Glendale, CA, United States
Business Development Representative ServiceTitan is the world's leading and fastest-growing software technology platform for the trades, a trillion-dollar global industry. We help small business entrepreneurs run and grow their businesses. For more information about ServiceTitan, visit www.ServiceTitan.com.
ServiceTitan is the world's leading all-in-one software for commercial and residential businesses. Our Sales team plays a critical role in showing potential customers how our technology is not only able to transform business but also lives. The first step in the customer journey begins with our Sales Development team. Sales Development Representatives (SDRs) are crucial team members who identify and connect with prospective customers on the impact ServiceTitan is able to bring for them. A successful candidate will book product demonstrations between the prospect and the Account Executive and assist the Account Executive with closing the deal through detailed discovery calls and notes that identify key areas of opportunities. You will be given extensive coaching and development from managers, enablement coaches, and various teams to ensure you are set up for success to build a long term career in Sales. Those who thrive in this role are motivated to be the best they can be every day by continuously applying feedback and best practices. If you're ready to be a part of a team that is leading the charge in transforming an industry (& your future career), this is the perfect opportunity for you!
As a Sales Development Representative, you will:
Build a strong pipeline of prospective customers by sourcing potential leads and converting inbound opportunities
Implement creative ways to engage and build rapport to maintain your book of prospects
Book product demonstrations between ServiceTitan and potential customers by collaborating with Account Executives to successfully attain the partnership
Communicate the value and areas of opportunities the product provides to prospects via phone and/or e-mail
Achieve and exceed daily KPI's and monthly quota
To be successful in this role, you'll need:
Exceptional verbal and written communication skills to make multiple phone and e-mail contacts per day
Ambition because you recognize everyday is a new opportunity for you to be better than yesterday
To be coachable with an appetite to seek and, most importantly, adapt feedback that is given
To be a team player by effectively collaborating and being a positive influence to your colleagues
To be adaptable and think outside the box to proactively address potential roadblocks and/or issues
Your Journey to Success: 1 Month
Complete STartUp and MeasureUp (ServiceTitan's New Hire Orientation program)
Learn the SDR function - Value of role and opportunity, expectations, and ground work to execute day to day functions
Deep dive into understanding trades industry, customer persona, and ICP
Meet the amazing XDR team and cross functional sister departments
2 Months
Pass all SDR Onboarding certifications
Begin qualifying if prospects are a fit for ServiceTitan and handling discovery calls
Confidently build and maintain sales pipeline, handle common objections, and reinforcement of product value
3 Months
Fully ramped SDR hitting, or exceeding, quota
Developed rapport and collaborative partnerships with other Titans to achieve goals
Weekly 1:1's with manager for continuous development and career pathing
12 months
Continually hitting and exceeding quota
Mentor and resource for incoming SDR's
Career development for future opportunities within the organization
ServiceTitan does not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. At ServiceTitan, our mission is to help our Titans and customers achieve the extraordinary. We are an equal opportunity employer and we celebrate the diversity that each Titan brings to the table. We believe that the convergence of fresh, unique perspectives and experiences from all walks of life is what makes our product and culture so great - and there's always room for more.
ServiceTitan is the world's leading all-in-one software for commercial and residential businesses. Our Sales team plays a critical role in showing potential customers how our technology is not only able to transform business but also lives. The first step in the customer journey begins with our Sales Development team. Sales Development Representatives (SDRs) are crucial team members who identify and connect with prospective customers on the impact ServiceTitan is able to bring for them. A successful candidate will book product demonstrations between the prospect and the Account Executive and assist the Account Executive with closing the deal through detailed discovery calls and notes that identify key areas of opportunities. You will be given extensive coaching and development from managers, enablement coaches, and various teams to ensure you are set up for success to build a long term career in Sales. Those who thrive in this role are motivated to be the best they can be every day by continuously applying feedback and best practices. If you're ready to be a part of a team that is leading the charge in transforming an industry (& your future career), this is the perfect opportunity for you!
As a Sales Development Representative, you will:
Build a strong pipeline of prospective customers by sourcing potential leads and converting inbound opportunities
Implement creative ways to engage and build rapport to maintain your book of prospects
Book product demonstrations between ServiceTitan and potential customers by collaborating with Account Executives to successfully attain the partnership
Communicate the value and areas of opportunities the product provides to prospects via phone and/or e-mail
Achieve and exceed daily KPI's and monthly quota
To be successful in this role, you'll need:
Exceptional verbal and written communication skills to make multiple phone and e-mail contacts per day
Ambition because you recognize everyday is a new opportunity for you to be better than yesterday
To be coachable with an appetite to seek and, most importantly, adapt feedback that is given
To be a team player by effectively collaborating and being a positive influence to your colleagues
To be adaptable and think outside the box to proactively address potential roadblocks and/or issues
Your Journey to Success: 1 Month
Complete STartUp and MeasureUp (ServiceTitan's New Hire Orientation program)
Learn the SDR function - Value of role and opportunity, expectations, and ground work to execute day to day functions
Deep dive into understanding trades industry, customer persona, and ICP
Meet the amazing XDR team and cross functional sister departments
2 Months
Pass all SDR Onboarding certifications
Begin qualifying if prospects are a fit for ServiceTitan and handling discovery calls
Confidently build and maintain sales pipeline, handle common objections, and reinforcement of product value
3 Months
Fully ramped SDR hitting, or exceeding, quota
Developed rapport and collaborative partnerships with other Titans to achieve goals
Weekly 1:1's with manager for continuous development and career pathing
12 months
Continually hitting and exceeding quota
Mentor and resource for incoming SDR's
Career development for future opportunities within the organization
ServiceTitan does not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. At ServiceTitan, our mission is to help our Titans and customers achieve the extraordinary. We are an equal opportunity employer and we celebrate the diversity that each Titan brings to the table. We believe that the convergence of fresh, unique perspectives and experiences from all walks of life is what makes our product and culture so great - and there's always room for more.