Customer Service Representative
One Hour Heating & Air Conditioning, Saint Paul, MN, United States
Benefits
Training & development
401(k)
401(k) matching
Dental insurance
Employee discounts
Health insurance
Paid time off
Company Overview Northern One Hour Heating, Ben Franklin Plumbing & Mister Sparky Electric is a locally owned business servicing the Twin Cities metro area since 1990. We are leaders in the residential heating, cooling, plumbing and electrical industry and are looking for an experienced customer service representative to help us grow our service division. The role involves scheduling service and maintenance calls throughout the Twin Cities Metro area. We offer a fun team environment and competitive benefits.
Northern Core Values
Our Northern Family: We work as a team, care for one another and have fun!
Help Others: We are passionate about helping others.
Do the Right Thing: We are not perfect, but we always do what's right.
Eager to Learn & Grow: Always reaching and growing to learn our craft.
Responsibilities
Answer inbound calls and schedule HVAC, plumbing, and electrical service, maintenance, and sales calls.
Follow scripting while prioritizing call types for maximum efficiency and success.
Be detail oriented and able to multitask.
Set up customers and schedule service calls.
Answer inbound sales calls as a backup to sales coordinators.
Help with outbound calls and other duties as needed.
Requirements
2-3 years of HVAC/plumbing & electrical customer service experience desired.
Strong understanding of the Twin Cities marketplace helpful.
Excellent communication and customer service skills.
Understanding the importance and balance of teamwork and working effectively with internal/external customers.
Ability to multitask under pressure.
Good written and verbal communication skills.
Good computer skills.
Positive attitude aligned with our core values.
Qualities for Success
People-oriented and results-driven.
Passion for delivering excellent customer service.
Excellent oral, written, and telephone communication skills.
Competent office software skills.
Dedicated to continuous learning.
Hardworking, persistent, and dependable.
Positive and professional attitude.
Self-motivated and self-directed.
Demonstrated patience, persuasiveness, and persistence.
Self-assured and confident in asking for the sale.
Effective at managing a large volume of incoming phone calls, chats, and emails.
Excellent time management and organizational skills.
Excel in a fast-paced, high-energy environment.
Value collaboration and teamwork.
Good judgment and creativity.
Act with integrity and honesty.
Job Details Job Type: Full Time
Multiple schedules available
Pay: $20.00 - $23.00 per hour, plus weekly spiffs
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Training & development
401(k)
401(k) matching
Dental insurance
Employee discounts
Health insurance
Paid time off
Company Overview Northern One Hour Heating, Ben Franklin Plumbing & Mister Sparky Electric is a locally owned business servicing the Twin Cities metro area since 1990. We are leaders in the residential heating, cooling, plumbing and electrical industry and are looking for an experienced customer service representative to help us grow our service division. The role involves scheduling service and maintenance calls throughout the Twin Cities Metro area. We offer a fun team environment and competitive benefits.
Northern Core Values
Our Northern Family: We work as a team, care for one another and have fun!
Help Others: We are passionate about helping others.
Do the Right Thing: We are not perfect, but we always do what's right.
Eager to Learn & Grow: Always reaching and growing to learn our craft.
Responsibilities
Answer inbound calls and schedule HVAC, plumbing, and electrical service, maintenance, and sales calls.
Follow scripting while prioritizing call types for maximum efficiency and success.
Be detail oriented and able to multitask.
Set up customers and schedule service calls.
Answer inbound sales calls as a backup to sales coordinators.
Help with outbound calls and other duties as needed.
Requirements
2-3 years of HVAC/plumbing & electrical customer service experience desired.
Strong understanding of the Twin Cities marketplace helpful.
Excellent communication and customer service skills.
Understanding the importance and balance of teamwork and working effectively with internal/external customers.
Ability to multitask under pressure.
Good written and verbal communication skills.
Good computer skills.
Positive attitude aligned with our core values.
Qualities for Success
People-oriented and results-driven.
Passion for delivering excellent customer service.
Excellent oral, written, and telephone communication skills.
Competent office software skills.
Dedicated to continuous learning.
Hardworking, persistent, and dependable.
Positive and professional attitude.
Self-motivated and self-directed.
Demonstrated patience, persuasiveness, and persistence.
Self-assured and confident in asking for the sale.
Effective at managing a large volume of incoming phone calls, chats, and emails.
Excellent time management and organizational skills.
Excel in a fast-paced, high-energy environment.
Value collaboration and teamwork.
Good judgment and creativity.
Act with integrity and honesty.
Job Details Job Type: Full Time
Multiple schedules available
Pay: $20.00 - $23.00 per hour, plus weekly spiffs
#J-18808-Ljbffr