Customer Service Representative
Aston Carter, Lake Forest, CA, United States
Job Description
As a Customer Experience Coordinator, you’ll be the friendly, reliable point of contact for customers — helping them navigate their service requests and ensuring everything runs smoothly from start to finish.
This role is perfect for someone early in their corporate career who’s excited to learn, grow, and build a strong professional foundation.
Responsibilities
Serve as the main connection between customers and service teams, coordinating field service requests with care and accuracy.
Log and manage customer inquiries, ensuring all details are clear and up to date.
Provide timely service estimates and job quotations to help customers make confident decisions.
Track ongoing work orders and communicate updates through the customer portal or direct outreach.
Use Microsoft CRM and ERP tools to manage customer information and service workflows.
Generate reports, support daily tasks, and balance multiple priorities in a dynamic environment.
Essential Skills
Familiarity with ERP and CRM systems—experience with Microsoft Dynamics and Navision is a plus.
Strong customer service mindset with excellent administrative and organizational skills.
Experience with order processing, scheduling, or project coordination (1+ year preferred).
Proficiency in Microsoft Office Suite.
Additional Skills
Understanding of purchase orders, RMAs, and invoicing processes.
Ability to adapt in a growing, evolving company.
Eagerness to learn, contribute, and build a meaningful career path.
Work Environment
This is a fast‑paced, supportive workplace that values honesty, loyalty, teamwork, and personal development. It’s an excellent place to start your corporate career, with leaders who truly invest in employee growth and promote from within. You’ll work onsite four days a week with the flexibility to work from home on Fridays. Seating is pit‑style or cubby‑style to encourage collaboration and support. Training is fully in‑office for 2‑6 weeks (8 AM–5 PM or 7 AM–4 PM), and once ramped up, your start time may vary between 6 AM and 8 AM to support both East and West Coast customers.
This position begins as a contract role with the potential to convert into a permanent position based on performance and business needs—making it a great launchpad for career progression.
Job Type & Location
Contract position based out of Lake Forest, CA. This is a hybrid position in Lake Forest, CA.
Pay And Benefits
The pay range for this position is $23.00 - $23.00/hr.
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&DD for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
#J-18808-Ljbffr
As a Customer Experience Coordinator, you’ll be the friendly, reliable point of contact for customers — helping them navigate their service requests and ensuring everything runs smoothly from start to finish.
This role is perfect for someone early in their corporate career who’s excited to learn, grow, and build a strong professional foundation.
Responsibilities
Serve as the main connection between customers and service teams, coordinating field service requests with care and accuracy.
Log and manage customer inquiries, ensuring all details are clear and up to date.
Provide timely service estimates and job quotations to help customers make confident decisions.
Track ongoing work orders and communicate updates through the customer portal or direct outreach.
Use Microsoft CRM and ERP tools to manage customer information and service workflows.
Generate reports, support daily tasks, and balance multiple priorities in a dynamic environment.
Essential Skills
Familiarity with ERP and CRM systems—experience with Microsoft Dynamics and Navision is a plus.
Strong customer service mindset with excellent administrative and organizational skills.
Experience with order processing, scheduling, or project coordination (1+ year preferred).
Proficiency in Microsoft Office Suite.
Additional Skills
Understanding of purchase orders, RMAs, and invoicing processes.
Ability to adapt in a growing, evolving company.
Eagerness to learn, contribute, and build a meaningful career path.
Work Environment
This is a fast‑paced, supportive workplace that values honesty, loyalty, teamwork, and personal development. It’s an excellent place to start your corporate career, with leaders who truly invest in employee growth and promote from within. You’ll work onsite four days a week with the flexibility to work from home on Fridays. Seating is pit‑style or cubby‑style to encourage collaboration and support. Training is fully in‑office for 2‑6 weeks (8 AM–5 PM or 7 AM–4 PM), and once ramped up, your start time may vary between 6 AM and 8 AM to support both East and West Coast customers.
This position begins as a contract role with the potential to convert into a permanent position based on performance and business needs—making it a great launchpad for career progression.
Job Type & Location
Contract position based out of Lake Forest, CA. This is a hybrid position in Lake Forest, CA.
Pay And Benefits
The pay range for this position is $23.00 - $23.00/hr.
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&DD for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
#J-18808-Ljbffr