Customer Service Rep (03143) - 5113 FL-674 Suite 117
Domino's, Wimauma, FL, United States
Customer Service Rep (03143) - 5113 FL-674 Suite 117
Part-time
Job Category Org: Store Customer Service Rep
It's more fun with us! No one likes being bored at work, which is why a Domino's job is all about having fun! That's how we roll. We live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.
Domino's Pizza loves Domino's people. Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. In other words, we want you to be yourself, and as a Domino's Customer Service Rep that's exactly what you can be. Our Team Members know their stuff and know how to have a good time. Each store has its own personality, and we reward outstanding pizza making or up selling.
Drive your own career. Being a Domino's Customer Service Rep isn't your average pizza gig. Many of our team members began their careers as CSRs and today are successful Domino's franchise owners. From customer service to management, general manager to franchisee, our stores offer a world of opportunity.
You'll find our Customer Service Representative jobs offer you more. From the first slice of pizza to the last customer you serve, we know how important it is to provide the best training and support. Our people are the reason we're successful today, and why we'll continue to be successful in the future. So it makes sense for us to help you become your very best. We don't drop you in the deep end. Your Domino's Manager or teammate will show you the ropes in-store, so you can hit the ground running without any worries.
Responsibilities
Demonstrating a friendly, positive attitude and great customer service skills
Taking orders over the phone and in person
Dealing with customer concerns
Cash handling
Upselling
Making Domino’s high quality pizzas
Food and portion control
Hygiene and food safety
Food preparation
General cleaning duties
General Job Duties
Operate all equipment
Stock ingredients from delivery area to storage, work area, walk-in cooler
Prepare product
Receive and process telephone orders
Take inventory and complete associated paperwork
Clean equipment and facility approximately daily
Communication Skills
Ability to comprehend and give correct written instructions
Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person
Essential Functions/Skills
Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)
Must be able to make correct monetary change
Verbal, writing, and telephone skills to take and process orders
Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed
Ability to enter orders using a computer keyboard or touch screen
Work Conditions
Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks
In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas
Sudden changes in temperature in work area and while outside
Fumes from food odors
Exposure to cornmeal dust
Cramped quarters including walk-in cooler
Hot surfaces/tools from oven up to 500 degrees or higher
Sharp edges and moving mechanical parts
Sensing
Talking and hearing on telephone
Near and mid-range vision for most in-store tasks
Additional Job Details
Depth perception
Ability to differentiate between hot and cold surfaces
Temperaments
The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions
Physical Requirements
Standing – Most tasks are performed from a standing position
Walking – For short distances for short durations
Lifting – Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck; deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'; cases are usually lifted from floor and stacked onto shelves up to 72 high
Carrying – Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves; occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store; trays of pizza dough are carried three at a time over short distances and weigh approximately 12 pounds per tray
Additional Job Details – Stooping/Bending
Forward bending at the waist is necessary at the pizza assembly station; toe room is present, but workers are unable to flex their knees while standing at this station; duration of this position is approximately 30-45 seconds at one time, repeated continuously during the day; forward bending is also present at the front counter and when stocking ingredients.
Crouching/Squatting
Performed occasionally to stock shelves and to clean low areas.
Reaching
Reaching is performed continuously; up, down, and forward. Workers reach above 72 occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
Hand Tasks
Eye-hand coordination is essential. Use of hands is continuous during the day. Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.
Machines, Tools, Equipment, Work Aids
Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
Driving Specific Job Duties
Deliver product by car and then to door of customer.
Deliver flyers and door hangers.
Requires
Valid driver's license with safe driving record meeting company standards.
Access to an insured vehicle which can be used for delivery.
Essential Skills
Navigational skills to read a map, locate addresses within designated delivery area.
Must navigate adverse terrain including multi-story buildings, private homes, and other delivery sites while carrying product.
Physical Demands
Carrying – During delivery, carry pizzas and beverages while performing walking and climbing duties.
Driving – Deliver pizzas within a designated delivery area. A Team Member may make several deliveries per shift.
Walking – Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location.
Climbing – During delivery of product, navigation of five or more flights of stairs may be required.
Work Conditions – Delivery
Exposure to varying and sometimes adverse weather conditions when delivering product, driving and couponing.
Sensing – Delivery
Far vision and night vision for driving.
#J-18808-Ljbffr
Part-time
Job Category Org: Store Customer Service Rep
It's more fun with us! No one likes being bored at work, which is why a Domino's job is all about having fun! That's how we roll. We live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.
Domino's Pizza loves Domino's people. Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. In other words, we want you to be yourself, and as a Domino's Customer Service Rep that's exactly what you can be. Our Team Members know their stuff and know how to have a good time. Each store has its own personality, and we reward outstanding pizza making or up selling.
Drive your own career. Being a Domino's Customer Service Rep isn't your average pizza gig. Many of our team members began their careers as CSRs and today are successful Domino's franchise owners. From customer service to management, general manager to franchisee, our stores offer a world of opportunity.
You'll find our Customer Service Representative jobs offer you more. From the first slice of pizza to the last customer you serve, we know how important it is to provide the best training and support. Our people are the reason we're successful today, and why we'll continue to be successful in the future. So it makes sense for us to help you become your very best. We don't drop you in the deep end. Your Domino's Manager or teammate will show you the ropes in-store, so you can hit the ground running without any worries.
Responsibilities
Demonstrating a friendly, positive attitude and great customer service skills
Taking orders over the phone and in person
Dealing with customer concerns
Cash handling
Upselling
Making Domino’s high quality pizzas
Food and portion control
Hygiene and food safety
Food preparation
General cleaning duties
General Job Duties
Operate all equipment
Stock ingredients from delivery area to storage, work area, walk-in cooler
Prepare product
Receive and process telephone orders
Take inventory and complete associated paperwork
Clean equipment and facility approximately daily
Communication Skills
Ability to comprehend and give correct written instructions
Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person
Essential Functions/Skills
Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)
Must be able to make correct monetary change
Verbal, writing, and telephone skills to take and process orders
Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed
Ability to enter orders using a computer keyboard or touch screen
Work Conditions
Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks
In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas
Sudden changes in temperature in work area and while outside
Fumes from food odors
Exposure to cornmeal dust
Cramped quarters including walk-in cooler
Hot surfaces/tools from oven up to 500 degrees or higher
Sharp edges and moving mechanical parts
Sensing
Talking and hearing on telephone
Near and mid-range vision for most in-store tasks
Additional Job Details
Depth perception
Ability to differentiate between hot and cold surfaces
Temperaments
The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions
Physical Requirements
Standing – Most tasks are performed from a standing position
Walking – For short distances for short durations
Lifting – Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck; deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'; cases are usually lifted from floor and stacked onto shelves up to 72 high
Carrying – Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves; occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store; trays of pizza dough are carried three at a time over short distances and weigh approximately 12 pounds per tray
Additional Job Details – Stooping/Bending
Forward bending at the waist is necessary at the pizza assembly station; toe room is present, but workers are unable to flex their knees while standing at this station; duration of this position is approximately 30-45 seconds at one time, repeated continuously during the day; forward bending is also present at the front counter and when stocking ingredients.
Crouching/Squatting
Performed occasionally to stock shelves and to clean low areas.
Reaching
Reaching is performed continuously; up, down, and forward. Workers reach above 72 occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
Hand Tasks
Eye-hand coordination is essential. Use of hands is continuous during the day. Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.
Machines, Tools, Equipment, Work Aids
Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
Driving Specific Job Duties
Deliver product by car and then to door of customer.
Deliver flyers and door hangers.
Requires
Valid driver's license with safe driving record meeting company standards.
Access to an insured vehicle which can be used for delivery.
Essential Skills
Navigational skills to read a map, locate addresses within designated delivery area.
Must navigate adverse terrain including multi-story buildings, private homes, and other delivery sites while carrying product.
Physical Demands
Carrying – During delivery, carry pizzas and beverages while performing walking and climbing duties.
Driving – Deliver pizzas within a designated delivery area. A Team Member may make several deliveries per shift.
Walking – Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location.
Climbing – During delivery of product, navigation of five or more flights of stairs may be required.
Work Conditions – Delivery
Exposure to varying and sometimes adverse weather conditions when delivering product, driving and couponing.
Sensing – Delivery
Far vision and night vision for driving.
#J-18808-Ljbffr