Contract Manager, Upmarket - Nordilux (Dutch Speaking)
Hubspot, Cambridge, MA, United States
Contract Manager, Upmarket - Nordilux (Dutch Speaking)
As a Contract Manager at HubSpot, you will be responsible for handling all assigned customer contracts. This includes communicating directly with customers and internal colleagues to ensure accurate resolution of customer inquiries and execution of customer renewals. As part of our customer-focused, results-driven organization, you will also manage a high volume of account-related tasks centered on maximizing customer investment with HubSpot.
This role is available in the United Kingdom for all work preferences: @home, @flex, @office.
In this role, you’ll get to:
Own customer contract processes and renewals.
Collaborate with sales representatives, customer success managers, and management to execute the contract renewal process and ensure a positive customer experience.
Establish cooperative working relationships with customers.
Lead forecasting discussions and pipeline reviews with internal colleagues.
Contribute to the growth of the renewal management organization by providing feedback and piloting new processes and playbooks.
Engage multiple customers via phone calls – scheduled and ad hoc – daily to ensure they are maximizing the value from their investment in HubSpot. Call target: 42 a month.
Qualifications
Fluency in English and Dutch.
Experience with customer service and contract management.
Negotiation or sales experience.
Prior account management and/or customer retention experience.
Passion for creating a great customer experience.
Problem solving skills driven by curiosity and creativity.
Ability to understand multiple perspectives in a situation.
Healthy negotiation and interpersonal problem‑solving skills.
Clear communication skills with the ability to effectively lead a phone conversation.
Prioritization and organizational skills with attention to detail.
Embrace a dynamic and motivating environment.
Invest in relationships with customers and colleagues.
Contribute to a positive team environment of equality and inclusion.
If you need accommodations or assistance due to a disability, please reach out to us using this form.
Equal Opportunity and Legal Notice HubSpot, Inc. is an equal opportunity employer. As a federal contractor, we take affirmative action to ensure equal opportunity and all candidates are considered without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other legally protected characteristics.
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d)
India Applicants: Link to HubSpot India's equal opportunity policy.
#J-18808-Ljbffr
This role is available in the United Kingdom for all work preferences: @home, @flex, @office.
In this role, you’ll get to:
Own customer contract processes and renewals.
Collaborate with sales representatives, customer success managers, and management to execute the contract renewal process and ensure a positive customer experience.
Establish cooperative working relationships with customers.
Lead forecasting discussions and pipeline reviews with internal colleagues.
Contribute to the growth of the renewal management organization by providing feedback and piloting new processes and playbooks.
Engage multiple customers via phone calls – scheduled and ad hoc – daily to ensure they are maximizing the value from their investment in HubSpot. Call target: 42 a month.
Qualifications
Fluency in English and Dutch.
Experience with customer service and contract management.
Negotiation or sales experience.
Prior account management and/or customer retention experience.
Passion for creating a great customer experience.
Problem solving skills driven by curiosity and creativity.
Ability to understand multiple perspectives in a situation.
Healthy negotiation and interpersonal problem‑solving skills.
Clear communication skills with the ability to effectively lead a phone conversation.
Prioritization and organizational skills with attention to detail.
Embrace a dynamic and motivating environment.
Invest in relationships with customers and colleagues.
Contribute to a positive team environment of equality and inclusion.
If you need accommodations or assistance due to a disability, please reach out to us using this form.
Equal Opportunity and Legal Notice HubSpot, Inc. is an equal opportunity employer. As a federal contractor, we take affirmative action to ensure equal opportunity and all candidates are considered without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other legally protected characteristics.
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d)
India Applicants: Link to HubSpot India's equal opportunity policy.
#J-18808-Ljbffr