Senior Manager, Account Managment
RingCentral, Belmont, CA, United States
**Say hello to opportunities.**If you’re looking to be part of what’s next in communication, you’re in the right place.With $2.5B+ in ARR and $250M invested in R&D annually, we’re building the future of AI-powered business communications.You will be the bridge between our internal strategy and our external partners. Your mission is to ensure our team meets their retention targets, and identify growth opportunities within the existing customer base.****Job Responsibilities:***** **Team Management & Performance:** You’ll manage KPIs including Churn, CSAT, and response SLAs.* **Strategy & Playbook Development:** Design and implement the "gold standard" for account management workflows. You’ll create the scripts, email cadences, and escalation paths the outsourced team will use.* **Quality Assurance & Coaching**: Conduct regular business reviews and "deep dives" into account health. You’ll provide direct feedback to partner team leads to ensure the quality of communication meets our brand standards.* **Growth & Expansion:** Oversee the identification of upsell and cross-sell opportunities and ensure a seamless handoff to internal teams when necessary.* **Data Analysis:** Monitor account health reporting to predict churn risks and turn data into actionable insights**.******To succeed in this role you must have experience in:***** **The Experience:** 8+ years in Account Management or Customer Success, with at least 2-5 years in a leadership role.* **The Mindset:** You are a "systems thinker." You enjoy building processes that allow others to succeed at scale.* **Communication Skills:** You can influence people and you’re a pro at delivering firm but constructive feedback.* **Analytical Rigor:** You’re comfortable in Salesforce (or similar CRM) and Excel, using data to tell a story and justify resource allocation.****Core Competencies:***** Operational Excellence: you need to manage complex workflows across different time zones and cultures.* Strategic Foresight: You don’t just fix today’s fires; you build the fireproofing for tomorrow* Adaptability: Our environment moves fast- you need to pivot without losing momentum.****What we offer***** Comprehensive medical, dental, vision, disability, life insurance* Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits* 401K match and ESPP* Paid time off and paid sick leave* Paid parental and pregnancy leave and new parent gift boxes* Family-forming benefits (IVF, Preservation, Adoption etc.)* Emergency backup care (Child/Adult/Pets)* Employee Assistance Program (EAP) with counseling sessions available 24/7* Free legal services that provide legal advice, document creation and estate planning* Employee bonus referral program* Student loan refinancing assistance* Employee perks and discounts programRingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by BuiltIn, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.****About RingCentral****
RingCentral is a global leader in agentic voice AI–powered business communications, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. As the communications layer connecting businesses and customers, RingCentral is the front door of business communication and is in the advantageous position to apply AI at every phase of the conversation journey — before, during, and after each interaction. Our agentic AI portfolio includes autonomous voice-first AI agents that automate calls, assist in the moment, and analyze every interaction – enabling businesses to work smarter, respond faster, and connect more meaningfully with their customers. Visit
to learn more.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following
to learn more about how we can assist you.If you are hired in Colorado, California, Hawaii, Nevada, New York, Maryland, Washington, Connecticut, Rhode Island, the compensation range for this position is between $180,950 and $283,500 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience. This role has an application deadline of 6/22/2026. Please apply prior to the deadline to be considered for the role.****This is where you and your skills come in. We’re currently looking for:**** A strategic, high-energy Manager of Account Management to lead and scale our account management function. This isn't just about maintaining the status quo; it’s about driving world-class service on behalf of our partners.**RingCentral, Inc**. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to Work as OneTM from any location, on any device, and via any mode to better serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.
#J-18808-Ljbffr
RingCentral is a global leader in agentic voice AI–powered business communications, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. As the communications layer connecting businesses and customers, RingCentral is the front door of business communication and is in the advantageous position to apply AI at every phase of the conversation journey — before, during, and after each interaction. Our agentic AI portfolio includes autonomous voice-first AI agents that automate calls, assist in the moment, and analyze every interaction – enabling businesses to work smarter, respond faster, and connect more meaningfully with their customers. Visit
to learn more.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following
to learn more about how we can assist you.If you are hired in Colorado, California, Hawaii, Nevada, New York, Maryland, Washington, Connecticut, Rhode Island, the compensation range for this position is between $180,950 and $283,500 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience. This role has an application deadline of 6/22/2026. Please apply prior to the deadline to be considered for the role.****This is where you and your skills come in. We’re currently looking for:**** A strategic, high-energy Manager of Account Management to lead and scale our account management function. This isn't just about maintaining the status quo; it’s about driving world-class service on behalf of our partners.**RingCentral, Inc**. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to Work as OneTM from any location, on any device, and via any mode to better serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.
#J-18808-Ljbffr