Help Desk Analyst
Saigepartners, Bettendorf, IA, United States
Contact Robby Nardini at rnardini@saigepartners.com or 319-224-0819 to schedule an appointment to learn more about this opportunity!
Desktop Support Technician Job Overview Our client located in Ankeny, Iowa is seeking to add a NEW Desktop Support Technician to their team. This is a Contract To Hire role.
Responsibilities
Serve as the first point of contact for IT support via
phone, email, and chat
Log, track, and manage all incidents and service requests in the
IT Service Management (ITSM) system
Troubleshoot and resolve end-user issues related to:
Hardware (desktops, laptops, printers, peripherals)
Software applications and Microsoft Office products
Mobile devices and connectivity issues
Provide timely resolution of requests while meeting service level expectations
Escalate complex issues to appropriate IT support teams when necessary
Maintain strong communication with end users throughout the lifecycle of each ticket
Follow established IT policies, procedures, and compliance guidelines
Identify recurring issues and recommend process improvements
Deliver excellent customer service to all internal users across multiple locations
Qualifications
Associate’s degree in Computer Science, Information Systems, or related field, or equivalent work experience
Strong customer service skills with experience supporting internal end users
Working knowledge of:
Microsoft Windows desktop and server operating systems
Microsoft Office Suite
Computer hardware, printers, and mobile devices
Ability to multitask and shift priorities in a fast-paced environment
Strong verbal and written communication skills
Team-oriented mindset with a professional and positive attitude
Preferred Qualifications
Experience in a banking or financial services environment
IT certifications such as:
CompTIA A+
ITIL Foundation
Experience using an IT Service Management (ITSM) tool (e.g., ServiceNow or similar)
Check other opportunities at https://careers.saigepartners.com/.
#J-18808-Ljbffr
Desktop Support Technician Job Overview Our client located in Ankeny, Iowa is seeking to add a NEW Desktop Support Technician to their team. This is a Contract To Hire role.
Responsibilities
Serve as the first point of contact for IT support via
phone, email, and chat
Log, track, and manage all incidents and service requests in the
IT Service Management (ITSM) system
Troubleshoot and resolve end-user issues related to:
Hardware (desktops, laptops, printers, peripherals)
Software applications and Microsoft Office products
Mobile devices and connectivity issues
Provide timely resolution of requests while meeting service level expectations
Escalate complex issues to appropriate IT support teams when necessary
Maintain strong communication with end users throughout the lifecycle of each ticket
Follow established IT policies, procedures, and compliance guidelines
Identify recurring issues and recommend process improvements
Deliver excellent customer service to all internal users across multiple locations
Qualifications
Associate’s degree in Computer Science, Information Systems, or related field, or equivalent work experience
Strong customer service skills with experience supporting internal end users
Working knowledge of:
Microsoft Windows desktop and server operating systems
Microsoft Office Suite
Computer hardware, printers, and mobile devices
Ability to multitask and shift priorities in a fast-paced environment
Strong verbal and written communication skills
Team-oriented mindset with a professional and positive attitude
Preferred Qualifications
Experience in a banking or financial services environment
IT certifications such as:
CompTIA A+
ITIL Foundation
Experience using an IT Service Management (ITSM) tool (e.g., ServiceNow or similar)
Check other opportunities at https://careers.saigepartners.com/.
#J-18808-Ljbffr