Help Desk Analyst
Saige Partners, Ankeny, IA, United States
Job Description
We strive to be Your Future, Your Solution to accelerate your career!
Contact Robby Nardini at rnardini@saigepartners.com or 319-224-0819 to schedule an appointment to learn more about this opportunity!
Desktop Support Technician
Job Overview: Our client located in Ankeny, Iowa is seeking to add a NEW Desktop Support Technician to their team.
This is a Contract To Hire role.
What you will be doing as a Desktop Support Technician ... Serve as the first point of contact for IT support via
phone, email, and chat Log, track, and manage all incidents and service requests in the
IT Service Management (ITSM) system Troubleshoot and resolve end-user issues related to:
Hardware (desktops, laptops, printers, peripherals) Software applications and Microsoft Office products Mobile devices and connectivity issues
Provide timely resolution of requests while meeting service level expectations Escalate complex issues to appropriate IT support teams when necessary Maintain strong communication with end users throughout the lifecycle of each ticket Follow established IT policies, procedures, and compliance guidelines Identify recurring issues and recommend process improvements Deliver excellent customer service to all internal users across multiple locations Skills you ideally bring to the table as a Desktop Support Technician ...
Associate's degree in Computer Science, Information Systems, or related field, or equivalent work experience Strong customer service skills with experience supporting internal end users Working knowledge of:
Microsoft Windows desktop and server operating systems Microsoft Office Suite Computer hardware, printers, and mobile devices
Ability to multitask and shift priorities in a fast-paced environment Strong verbal and written communication skills Team-oriented mindset with a professional and positive attitude Preferred Qualifications
Experience in a banking or financial services environment IT certifications such as: CompTIA A+ ITIL Foundation Experience using an IT Service Management (ITSM) tool (e.g., ServiceNow or similar)
Saige Partners, one of the fastest growing technology and talent companies in the Midwest, believes in people with a passion to help them succeed. We are in the business of helping professionals Build Careers, Not Jobs. Saige Partners believes employees are the most valuable asset to building a thriving and successful company culture, which is why we offer a benefit package and convenient weekly payment solutions that helps our employees stay healthy and maintain a positive work/life balance. Contact us to learn more about the opportunity below or check out other opportunities at https://careers.saigepartners.com/.
We strive to be Your Future, Your Solution to accelerate your career!
Contact Robby Nardini at rnardini@saigepartners.com or 319-224-0819 to schedule an appointment to learn more about this opportunity!
Desktop Support Technician
Job Overview: Our client located in Ankeny, Iowa is seeking to add a NEW Desktop Support Technician to their team.
This is a Contract To Hire role.
What you will be doing as a Desktop Support Technician ... Serve as the first point of contact for IT support via
phone, email, and chat Log, track, and manage all incidents and service requests in the
IT Service Management (ITSM) system Troubleshoot and resolve end-user issues related to:
Hardware (desktops, laptops, printers, peripherals) Software applications and Microsoft Office products Mobile devices and connectivity issues
Provide timely resolution of requests while meeting service level expectations Escalate complex issues to appropriate IT support teams when necessary Maintain strong communication with end users throughout the lifecycle of each ticket Follow established IT policies, procedures, and compliance guidelines Identify recurring issues and recommend process improvements Deliver excellent customer service to all internal users across multiple locations Skills you ideally bring to the table as a Desktop Support Technician ...
Associate's degree in Computer Science, Information Systems, or related field, or equivalent work experience Strong customer service skills with experience supporting internal end users Working knowledge of:
Microsoft Windows desktop and server operating systems Microsoft Office Suite Computer hardware, printers, and mobile devices
Ability to multitask and shift priorities in a fast-paced environment Strong verbal and written communication skills Team-oriented mindset with a professional and positive attitude Preferred Qualifications
Experience in a banking or financial services environment IT certifications such as: CompTIA A+ ITIL Foundation Experience using an IT Service Management (ITSM) tool (e.g., ServiceNow or similar)
Saige Partners, one of the fastest growing technology and talent companies in the Midwest, believes in people with a passion to help them succeed. We are in the business of helping professionals Build Careers, Not Jobs. Saige Partners believes employees are the most valuable asset to building a thriving and successful company culture, which is why we offer a benefit package and convenient weekly payment solutions that helps our employees stay healthy and maintain a positive work/life balance. Contact us to learn more about the opportunity below or check out other opportunities at https://careers.saigepartners.com/.