Application Supp Engineer I (Salesforce - 2 roles)
AFLAC, INCORPORATED., Columbus, GA, United States
Application Support Engineer I (Salesforce - 2 roles)
The Company: Aflac Columbus
The Location: Remote, US, 31999 GA, US, 31999
The Division: Digital Services
Job Id: 9019
Salary Range
$64,000 - $84,000
Posting End Date: May 15, 2026
Work Designation
Depending on your location within the continental US, this role may be hybrid or remote.
If you live within 50 miles of the Aflac offices located in Columbus, GA or Columbia, SC, this role will be hybrid. You will be expected to work in the office for at least 60% of the work week.
If you live more than 50 miles from the Aflac offices located in Columbus, GA or Columbia, SC, this role will be remote. You will be expected to work from your home, within the continental US. Remote assignments may require occasional office visits, which will be communicated in advance.
Success Factors
Acting with Integrity
Communicating Effectively
Pursuing Self-Development
Serving Customers
Supporting Change
Supporting Organizational Goals
Working with Diverse Populations
Requirements to be Successful in This Role
Understanding of ITIL concepts and terminology
Proficiency in troubleshooting, using logs and monitoring data
Ability to analyze data sets and generate reports
Understanding the importance of maintaining quality standards
Effective communication with stakeholders at various levels
Qualifications & Experience
Bachelor's Degree in Computer Science, Information Systems, Business Administration or related field
Zero to 2+ years of application support experience
Or an equivalent combination of education and experience
Job Responsibilities
Respond promptly and professionally to customer inquiries through multiple channels
Troubleshoot and resolve technical issues using logs, monitoring data, and diagnostic tools
Escalate unresolved or complex issues to senior team members or development teams when required
Execute standard operating procedures during incidents to minimize disruption and restore service
Update and maintain operational runbooks and internal knowledge bases with clear, concise information
Document incidents and resolutions in ticketing systems to support knowledge reuse and transparency
Work closely with cross‑functional teams, such as developers, infrastructure, and QA, business units and external customers to resolve issues
Lead clear communication during active incidents to manage expectations and minimize confusion
Assist in the resolution of deployment issues and apply temporary workarounds when needed
Contribute to internal knowledge sharing through documentation and participation in team sessions
Support training initiatives by sharing best practices and process improvements
Analyze recurring issues to identify root causes and propose process enhancements
Participate in initiatives that improve team efficiency, service quality, and customer satisfaction
Write basic SQL queries to retrieve data for troubleshooting and analysis
Assist with data validation and support reporting requests related to application support
Liaise with stakeholders to understand business impact and urgency, adjusting prioritization to meet service expectations
Perform other duties as required
Total Rewards
The salary range for this job is $64,000 - $84,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting.
At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate.
In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state‑mandated sick leave (Washington employees accrue 1‑hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, to support your physical, financial, and emotional well‑being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.
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The Company: Aflac Columbus
The Location: Remote, US, 31999 GA, US, 31999
The Division: Digital Services
Job Id: 9019
Salary Range
$64,000 - $84,000
Posting End Date: May 15, 2026
Work Designation
Depending on your location within the continental US, this role may be hybrid or remote.
If you live within 50 miles of the Aflac offices located in Columbus, GA or Columbia, SC, this role will be hybrid. You will be expected to work in the office for at least 60% of the work week.
If you live more than 50 miles from the Aflac offices located in Columbus, GA or Columbia, SC, this role will be remote. You will be expected to work from your home, within the continental US. Remote assignments may require occasional office visits, which will be communicated in advance.
Success Factors
Acting with Integrity
Communicating Effectively
Pursuing Self-Development
Serving Customers
Supporting Change
Supporting Organizational Goals
Working with Diverse Populations
Requirements to be Successful in This Role
Understanding of ITIL concepts and terminology
Proficiency in troubleshooting, using logs and monitoring data
Ability to analyze data sets and generate reports
Understanding the importance of maintaining quality standards
Effective communication with stakeholders at various levels
Qualifications & Experience
Bachelor's Degree in Computer Science, Information Systems, Business Administration or related field
Zero to 2+ years of application support experience
Or an equivalent combination of education and experience
Job Responsibilities
Respond promptly and professionally to customer inquiries through multiple channels
Troubleshoot and resolve technical issues using logs, monitoring data, and diagnostic tools
Escalate unresolved or complex issues to senior team members or development teams when required
Execute standard operating procedures during incidents to minimize disruption and restore service
Update and maintain operational runbooks and internal knowledge bases with clear, concise information
Document incidents and resolutions in ticketing systems to support knowledge reuse and transparency
Work closely with cross‑functional teams, such as developers, infrastructure, and QA, business units and external customers to resolve issues
Lead clear communication during active incidents to manage expectations and minimize confusion
Assist in the resolution of deployment issues and apply temporary workarounds when needed
Contribute to internal knowledge sharing through documentation and participation in team sessions
Support training initiatives by sharing best practices and process improvements
Analyze recurring issues to identify root causes and propose process enhancements
Participate in initiatives that improve team efficiency, service quality, and customer satisfaction
Write basic SQL queries to retrieve data for troubleshooting and analysis
Assist with data validation and support reporting requests related to application support
Liaise with stakeholders to understand business impact and urgency, adjusting prioritization to meet service expectations
Perform other duties as required
Total Rewards
The salary range for this job is $64,000 - $84,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting.
At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate.
In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state‑mandated sick leave (Washington employees accrue 1‑hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, to support your physical, financial, and emotional well‑being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.
#J-18808-Ljbffr