Lead Teller De Zavala
PNC, San Antonio, TX, United States
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all our employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Lead Teller, you will coach tellers on customer service skills and supervise conversations that enable referral opportunities for PNC products. You will also greet customers in the lobby, educate customers on innovative technology, supervise customer transactions, and assist with outbound calling initiatives. This position is within PNC’s Retail Branch Banking Network and is based in San Antonio, Texas at the De Zavala branch.
Job ID: R219326
Job Description
Coach, mentor, and lead tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
Process a variety of customer interactions and educate customers on alternatives available for their financial interactions, identify banking opportunities during the customer interaction, and refer as appropriate.
Identify opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
Perform lobby engagement activities to connect with customers and position PNC products to meet their needs, educating customers on options for managing financial transactions by leveraging technology, tools, and resources.
Demonstrate clear communication skills, transaction handling, and problem‑resolution processes; assist the Branch Manager in performance management and new‑hire selection processes.
Adhere to all policies and procedures, demonstrate sound judgment within established limits, and ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Qualifications
Minimum 1 + years of related experience in banking or customer‑service roles.
Demonstrated ability to coach and mentor others.
Strong customer‑focus, risk management, and communication skills.
Proficiency with digital tools and technology for banking.
Ability to identify and act on customer opportunities and referrals.
Accurate and detail‑oriented with a strong sense of judgment and adherence to policy.
No degree required.
No required certification.
No required license.
Preferred Skills
Accountability
Banking
Client Loyalty
Customer Experience (CX)
Customer Service
Identifying Opportunities
Leveraging Technology
Proactive Sales
Core Competencies
Accuracy and Attention to Detail
Addressing Customer Needs
Coaching Others
Digital Awareness
Effective Communications
Fraud Detection and Prevention
Managing Multiple Priorities
Matrix Management
Problem Solving
Understanding Customer Needs
Benefits PNC offers a comprehensive range of benefits for eligible employees, including medical and prescription drug coverage with a Health Savings Account feature, dental and vision options, employee and spouse/child life insurance, short‑ and long‑term disability protection, 401(k) with employer match, pension and stock purchase plans, dependent‑care reimbursement, backup child/elder care, adoption and doula reimbursement, educational assistance, a robust wellness program with financial incentives, and paid time off such as maternity/parental leave, paid holidays, occasional absence days, vacation days based on career level, and years of service.
Disability Accommodations Statement To request a reasonable accommodation to participate in the application process, contact AccommodationRequest@pnc.com with the subject line “accommodation request” and include your name, the job ID, and preferred method of contact. For phone requests, call 877‑968‑7762 and mention “Workday.” All information will be kept confidential and used only to provide the necessary accommodations.
Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. The position is subject to FDIA, SAFE Act, and FINRA requirements that prohibit hiring individuals with certain criminal history.
California Residents California residents should refer to the California Consumer Privacy Act Privacy Notice for information on how PNC incorporates privacy regulations into hiring practices.
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Job ID: R219326
Job Description
Coach, mentor, and lead tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
Process a variety of customer interactions and educate customers on alternatives available for their financial interactions, identify banking opportunities during the customer interaction, and refer as appropriate.
Identify opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
Perform lobby engagement activities to connect with customers and position PNC products to meet their needs, educating customers on options for managing financial transactions by leveraging technology, tools, and resources.
Demonstrate clear communication skills, transaction handling, and problem‑resolution processes; assist the Branch Manager in performance management and new‑hire selection processes.
Adhere to all policies and procedures, demonstrate sound judgment within established limits, and ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Qualifications
Minimum 1 + years of related experience in banking or customer‑service roles.
Demonstrated ability to coach and mentor others.
Strong customer‑focus, risk management, and communication skills.
Proficiency with digital tools and technology for banking.
Ability to identify and act on customer opportunities and referrals.
Accurate and detail‑oriented with a strong sense of judgment and adherence to policy.
No degree required.
No required certification.
No required license.
Preferred Skills
Accountability
Banking
Client Loyalty
Customer Experience (CX)
Customer Service
Identifying Opportunities
Leveraging Technology
Proactive Sales
Core Competencies
Accuracy and Attention to Detail
Addressing Customer Needs
Coaching Others
Digital Awareness
Effective Communications
Fraud Detection and Prevention
Managing Multiple Priorities
Matrix Management
Problem Solving
Understanding Customer Needs
Benefits PNC offers a comprehensive range of benefits for eligible employees, including medical and prescription drug coverage with a Health Savings Account feature, dental and vision options, employee and spouse/child life insurance, short‑ and long‑term disability protection, 401(k) with employer match, pension and stock purchase plans, dependent‑care reimbursement, backup child/elder care, adoption and doula reimbursement, educational assistance, a robust wellness program with financial incentives, and paid time off such as maternity/parental leave, paid holidays, occasional absence days, vacation days based on career level, and years of service.
Disability Accommodations Statement To request a reasonable accommodation to participate in the application process, contact AccommodationRequest@pnc.com with the subject line “accommodation request” and include your name, the job ID, and preferred method of contact. For phone requests, call 877‑968‑7762 and mention “Workday.” All information will be kept confidential and used only to provide the necessary accommodations.
Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. The position is subject to FDIA, SAFE Act, and FINRA requirements that prohibit hiring individuals with certain criminal history.
California Residents California residents should refer to the California Consumer Privacy Act Privacy Notice for information on how PNC incorporates privacy regulations into hiring practices.
#J-18808-Ljbffr