Window & Door Service Specialist
Infinity by Marvin, Cleveland, OH, United States
Job Overview
Infinity Replacement is Marvin’s dedicated window and door replacement business, focused on bringing premium fiberglass products and expert craftsmanship directly to homeowners. We’re growing in the Cleveland, OH market and looking for an experienced installer who wants to use their skills in a more stable, customer-focused service role—without daily full installs.
As a Window & Door Service Specialist, you’ll be the go-to expert handling post-install service and warranty work on Infinity windows and doors. This role is ideal for a seasoned installer who understands how windows should be installed, can diagnose issues efficiently, and takes pride in delivering quality work the right way. Instead of rushing from install to install, you’ll work independently, manage your service route, and solve real-world installation and product issues—backed by Marvin’s products, training, and support team. You’ll represent Infinity in customers’ homes, applying your hands‑on experience to repairs, adjustments, and service corrections while ensuring every homeowner feels confident they chose Marvin.
Highlights of Your Role
Provide post‑sales support for Infinity windows and doors.
Professional, timely communication with all customers and Infinity Replacement support staff to fulfill our mission of an outstanding customer experience.
Efficient time management, route planning and service job scheduling that meets our stated service goals and the needs of our targeted customer.
Clear, concise job‑site documentation that provides insight to the inside support staff to facilitate timely closure of all service requests.
Why Installers Like This Role
Use your install knowledge without full daily installs.
Company vehicle, tools, and laptop/iPad provided.
Consistent weekday work and clear scheduling.
Autonomy in the field—trusted to make decisions.
Premium products you can stand behind.
Hourly pay: $29–$32/hr based on experience.
You're a Good Fit if You Have (or If You Can)
Dependable, proven work ethic and a self‑starter.
Excellent social skills; ability to deliver a difficult message and manage customer expectations.
Excellent computer skills.
A positive can‑do attitude with the ability to think outside the box to resolve service issues.
Make sound decisions that impact the company from a financial standpoint.
Excellent organizational skills to effectively handle weekly work schedules.
We Also Want to Make Sure You Have
High school diploma or equivalent experience.
Shown experience with installing replacement windows and doors.
Excellent driving record and valid driver's license on an ongoing basis.
Ability to meet physical requirements of the position including lifting up to 75 pounds, climbing ladders, and scaffolding.
Some of Our Unique and Most Popular Benefits Include
$300 annual wellbeing account to spend on what helps you feel happy and healthy.
Better Living Day—a paid day off to have some fun.
Annual profit sharing—recognizing everyone’s contribution to Marvin’s success.
Giving at Marvin—participate in organized volunteer opportunities.
Brighter Days Fund—financial support from your colleagues and the Marvin family during personal hardships.
Compensation
$29–$32 per hour, pay based on experience.
Marvin is an Equal Opportunity Employer
Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at CareerSupport@marvin.com.
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Infinity Replacement is Marvin’s dedicated window and door replacement business, focused on bringing premium fiberglass products and expert craftsmanship directly to homeowners. We’re growing in the Cleveland, OH market and looking for an experienced installer who wants to use their skills in a more stable, customer-focused service role—without daily full installs.
As a Window & Door Service Specialist, you’ll be the go-to expert handling post-install service and warranty work on Infinity windows and doors. This role is ideal for a seasoned installer who understands how windows should be installed, can diagnose issues efficiently, and takes pride in delivering quality work the right way. Instead of rushing from install to install, you’ll work independently, manage your service route, and solve real-world installation and product issues—backed by Marvin’s products, training, and support team. You’ll represent Infinity in customers’ homes, applying your hands‑on experience to repairs, adjustments, and service corrections while ensuring every homeowner feels confident they chose Marvin.
Highlights of Your Role
Provide post‑sales support for Infinity windows and doors.
Professional, timely communication with all customers and Infinity Replacement support staff to fulfill our mission of an outstanding customer experience.
Efficient time management, route planning and service job scheduling that meets our stated service goals and the needs of our targeted customer.
Clear, concise job‑site documentation that provides insight to the inside support staff to facilitate timely closure of all service requests.
Why Installers Like This Role
Use your install knowledge without full daily installs.
Company vehicle, tools, and laptop/iPad provided.
Consistent weekday work and clear scheduling.
Autonomy in the field—trusted to make decisions.
Premium products you can stand behind.
Hourly pay: $29–$32/hr based on experience.
You're a Good Fit if You Have (or If You Can)
Dependable, proven work ethic and a self‑starter.
Excellent social skills; ability to deliver a difficult message and manage customer expectations.
Excellent computer skills.
A positive can‑do attitude with the ability to think outside the box to resolve service issues.
Make sound decisions that impact the company from a financial standpoint.
Excellent organizational skills to effectively handle weekly work schedules.
We Also Want to Make Sure You Have
High school diploma or equivalent experience.
Shown experience with installing replacement windows and doors.
Excellent driving record and valid driver's license on an ongoing basis.
Ability to meet physical requirements of the position including lifting up to 75 pounds, climbing ladders, and scaffolding.
Some of Our Unique and Most Popular Benefits Include
$300 annual wellbeing account to spend on what helps you feel happy and healthy.
Better Living Day—a paid day off to have some fun.
Annual profit sharing—recognizing everyone’s contribution to Marvin’s success.
Giving at Marvin—participate in organized volunteer opportunities.
Brighter Days Fund—financial support from your colleagues and the Marvin family during personal hardships.
Compensation
$29–$32 per hour, pay based on experience.
Marvin is an Equal Opportunity Employer
Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at CareerSupport@marvin.com.
#J-18808-Ljbffr