Field Service Technician - Replacement Windows
Infinity by Marvin, Middleburg Heights, OH, United States
Overview
Infinity Replacement is our dedicated window and door replacement business, bringing Marvin’s legacy of quality directly to homeowners. Through a direct-to-consumer model, we deliver premium fiberglass products, personalized in-home consultations, and professional installation—making the window replacement process simple, seamless, and satisfying.
Responsibilities
Provide post-sales support for Infinity windows and doors.
Professional, timely communication with all customers and Infinity Replacement support staff that will allow us to fulfill our mission of providing an outstanding customer experience.
Efficient time management, route planning and service job scheduling that meets our stated service goals and the needs of our targeted customer.
Clear, concise job-site documentation that provides insight to the inside support staff to facilitate timely closure of all service requests.
Company vehicle provided
Laptop or iPad provided
Salary: $29 - $32 per hour, pay based on experience
Qualifications
Dependable, proven work ethic and a self-starter.
Excellent social skills; ability to deliver a difficult message and manage customer expectations.
Excellent computer skills
A positive can-do attitude with the ability to think outside the box to resolve service issues.
Make sound decisions that impact the company from a financial standpoint.
Excellent organizational skills to effectively handle weekly work schedules.
We also want to make sure you have
High school diploma or equivalent experience
Shown experience with installing replacement windows and doors.
Excellent driving record and valid driver's license on an ongoing basis
Ability to meet physical requirements of position including lifting up to 75 pounds, climbing ladders and scaffolding.
Benefits
$300 annual wellbeing account to spend on what helps you feel happy + healthy
Better Living Day! (a paid day off to go have some fun)
Annual profit sharing – recognizing everyone’s contribution to Marvin’s success
Giving at Marvin – participate in organized volunteer opportunities
Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships
From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more.
Equal Opportunity Employer
Marvin is an equal opportunity employer. Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at CareerSupport@marvin.com.
#infinity
#J-18808-Ljbffr
Infinity Replacement is our dedicated window and door replacement business, bringing Marvin’s legacy of quality directly to homeowners. Through a direct-to-consumer model, we deliver premium fiberglass products, personalized in-home consultations, and professional installation—making the window replacement process simple, seamless, and satisfying.
Responsibilities
Provide post-sales support for Infinity windows and doors.
Professional, timely communication with all customers and Infinity Replacement support staff that will allow us to fulfill our mission of providing an outstanding customer experience.
Efficient time management, route planning and service job scheduling that meets our stated service goals and the needs of our targeted customer.
Clear, concise job-site documentation that provides insight to the inside support staff to facilitate timely closure of all service requests.
Company vehicle provided
Laptop or iPad provided
Salary: $29 - $32 per hour, pay based on experience
Qualifications
Dependable, proven work ethic and a self-starter.
Excellent social skills; ability to deliver a difficult message and manage customer expectations.
Excellent computer skills
A positive can-do attitude with the ability to think outside the box to resolve service issues.
Make sound decisions that impact the company from a financial standpoint.
Excellent organizational skills to effectively handle weekly work schedules.
We also want to make sure you have
High school diploma or equivalent experience
Shown experience with installing replacement windows and doors.
Excellent driving record and valid driver's license on an ongoing basis
Ability to meet physical requirements of position including lifting up to 75 pounds, climbing ladders and scaffolding.
Benefits
$300 annual wellbeing account to spend on what helps you feel happy + healthy
Better Living Day! (a paid day off to go have some fun)
Annual profit sharing – recognizing everyone’s contribution to Marvin’s success
Giving at Marvin – participate in organized volunteer opportunities
Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships
From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more.
Equal Opportunity Employer
Marvin is an equal opportunity employer. Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at CareerSupport@marvin.com.
#infinity
#J-18808-Ljbffr