Sales & Customer Service Segment Manager (Onsite)
Pratt & Whitney, Norton Shores, MI, United States
Job Details
Date Posted: 2026-04-21
Country: United States of America
Location: US-MI-NORTON SHORES-4905 ~ 4905 Stariha Dr ~ STARIHA
Position Role Type: Onsite
U.S. Person Requirement: This job requires a U.S. Person as defined in 8 U.S.C. 1101(a)(20) or 8 U.S.C. 1324b(a)(3), which includes U.S. citizens, nationals, permanent residents, refugees, and asylees.
Security Clearance Type: None/Not Required
Security Clearance Status: Not Required
What You Will Do
Join the Component Solutions team in Muskegon, Michigan as the Sales & Customer Service Segment Manager. Drive commercial growth and ensure high customer satisfaction in a technical, performance‑driven market. Serve as the strategic link between engineering, operations, sales, and customer experience teams across leading platforms and OEMs worldwide.
Key Responsibilities
Drive revenue growth and margin expansion by setting sales targets, optimizing pricing strategies, and managing profitable deals across on‑wing and off‑wing support programs.
Own customer experience KPIs (on‑time delivery, turnaround times, quality escapes, and customer feedback) and translate feedback into actionable improvements.
Lead, develop, and coach a high‑performing team of customer service managers, account managers, and customer support specialists.
Collaborate cross‑functionally with Operations, Supply Chain, and Quality to ensure seamless execution of in‑service and off‑site support programs.
Develop and execute strategic account plans, parts availability, risk mitigation, and customer retention strategies.
Enhance forecasting, pipeline management, and performance metrics for field (on‑wing) and depot (off‑wing) support programs.
Drive operational excellence and execution performance with corrective actions, continuous improvement initiatives, and standardized processes.
Lead margin and profitability initiatives, analyzing cost drivers and partnering with finance and operations.
Standardize customer engagement and commercial processes leveraging CORE tools, regulatory compliance, export control awareness, and ethical standards.
Serve as the voice of the customer in executive planning, influencing strategy, and driving sustainable growth across all support activities.
What You Will Learn / Professional Growth
Master commercial leadership in a regulated aerospace environment, driving revenue and key account strategies across on‑wing and off‑wing programs.
Develop cross‑functional operational expertise by collaborating with multiple departments to optimize execution, efficiency, and compliance.
Enhance personnel development skills through coaching, mentoring, and building a high‑performing team aligned with ethical standards.
Gain expertise in regulatory compliance and ethical decision‑making, including export controls and aerospace quality regulations.
Refine data‑driven strategic thinking through KPI management, forecasting, and performance measurement across multiple channels.
Qualifications You Must Have
Bachelor’s Degree with a minimum of 10 years of sales, customer service, commercial, and people leadership experience in an aftermarket spare parts or related aerospace environment; OR an Advanced Degree with a minimum of 7 years of prior relevant experience.
Qualifications We Prefer
Previous people leadership and sales/customer service experience in an aftermarket aviation spare parts business.
Proven experience leading teams, managing strategic accounts, and delivering measurable revenue, margin, and customer satisfaction results.
Demonstrated understanding of regulatory compliance, export controls, and ethical business practices in a highly regulated aerospace environment.
This Role Is
Onsite: Employees will work primarily onsite, including all production and maintenance workers essential to engine development.
Compensation & Benefits
Salary Range: $132,400 – $251,600 USD.
Benefits may include medical, dental, vision, life insurance, short‑term disability, long‑term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays, varying by business unit and collective‑bargaining agreements.
Incentive Compensation: Eligible for annual short‑term and/or long‑term incentive programs based on level and collective‑bargaining agreements.
This role is a U.S.-based role; applicable pay structure and benefits apply for U.S. territory residents.
Equal Opportunity Employer
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. RTX provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.
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Date Posted: 2026-04-21
Country: United States of America
Location: US-MI-NORTON SHORES-4905 ~ 4905 Stariha Dr ~ STARIHA
Position Role Type: Onsite
U.S. Person Requirement: This job requires a U.S. Person as defined in 8 U.S.C. 1101(a)(20) or 8 U.S.C. 1324b(a)(3), which includes U.S. citizens, nationals, permanent residents, refugees, and asylees.
Security Clearance Type: None/Not Required
Security Clearance Status: Not Required
What You Will Do
Join the Component Solutions team in Muskegon, Michigan as the Sales & Customer Service Segment Manager. Drive commercial growth and ensure high customer satisfaction in a technical, performance‑driven market. Serve as the strategic link between engineering, operations, sales, and customer experience teams across leading platforms and OEMs worldwide.
Key Responsibilities
Drive revenue growth and margin expansion by setting sales targets, optimizing pricing strategies, and managing profitable deals across on‑wing and off‑wing support programs.
Own customer experience KPIs (on‑time delivery, turnaround times, quality escapes, and customer feedback) and translate feedback into actionable improvements.
Lead, develop, and coach a high‑performing team of customer service managers, account managers, and customer support specialists.
Collaborate cross‑functionally with Operations, Supply Chain, and Quality to ensure seamless execution of in‑service and off‑site support programs.
Develop and execute strategic account plans, parts availability, risk mitigation, and customer retention strategies.
Enhance forecasting, pipeline management, and performance metrics for field (on‑wing) and depot (off‑wing) support programs.
Drive operational excellence and execution performance with corrective actions, continuous improvement initiatives, and standardized processes.
Lead margin and profitability initiatives, analyzing cost drivers and partnering with finance and operations.
Standardize customer engagement and commercial processes leveraging CORE tools, regulatory compliance, export control awareness, and ethical standards.
Serve as the voice of the customer in executive planning, influencing strategy, and driving sustainable growth across all support activities.
What You Will Learn / Professional Growth
Master commercial leadership in a regulated aerospace environment, driving revenue and key account strategies across on‑wing and off‑wing programs.
Develop cross‑functional operational expertise by collaborating with multiple departments to optimize execution, efficiency, and compliance.
Enhance personnel development skills through coaching, mentoring, and building a high‑performing team aligned with ethical standards.
Gain expertise in regulatory compliance and ethical decision‑making, including export controls and aerospace quality regulations.
Refine data‑driven strategic thinking through KPI management, forecasting, and performance measurement across multiple channels.
Qualifications You Must Have
Bachelor’s Degree with a minimum of 10 years of sales, customer service, commercial, and people leadership experience in an aftermarket spare parts or related aerospace environment; OR an Advanced Degree with a minimum of 7 years of prior relevant experience.
Qualifications We Prefer
Previous people leadership and sales/customer service experience in an aftermarket aviation spare parts business.
Proven experience leading teams, managing strategic accounts, and delivering measurable revenue, margin, and customer satisfaction results.
Demonstrated understanding of regulatory compliance, export controls, and ethical business practices in a highly regulated aerospace environment.
This Role Is
Onsite: Employees will work primarily onsite, including all production and maintenance workers essential to engine development.
Compensation & Benefits
Salary Range: $132,400 – $251,600 USD.
Benefits may include medical, dental, vision, life insurance, short‑term disability, long‑term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays, varying by business unit and collective‑bargaining agreements.
Incentive Compensation: Eligible for annual short‑term and/or long‑term incentive programs based on level and collective‑bargaining agreements.
This role is a U.S.-based role; applicable pay structure and benefits apply for U.S. territory residents.
Equal Opportunity Employer
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. RTX provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.
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