Community Association Manager Job at Y-Axis in Foster City
Y-Axis, Foster City, CA, United States
Position: Community Association Manager
KEYSTONE PACIFIC PROPERTY MANAGEMENT
Location: Foster City, California, United States
Job Type: Full Time
Remote: Yes
Salary: $85,000
About the Role
Key responsibilities include managing a portfolio of community associations, providing leadership and consulting on best practices, running board and owner meetings, working extensively with the Board of Directors, vendors, contractors, and homeowners, managing special projects, budgeting, and ensuring client satisfaction and account retention.
Responsibilities
Manage all operations for a portfolio of community associations.
Provide leadership and consulting with clients on best practices regarding management and oversight.
Create, agendas for and manage monthly, bimonthly, quarterly, and annual Board Meetings.
Create agendas for and manage and run annual Association Owners’ meetings.
Work extensively with the Board of Directors, vendors, contractors, and homeowners within the communities.
Meet with associations 1–2 times a week.
Assist in special projects.
Create budgets and manage financials for associations under management.
Select and supervise vendors performing services for the community.
Ensure homeowner assessments are paid on time and pursue appropriate actions with delinquent accounts.
Comply with company policies and procedures.
Maintain client satisfaction and account retention.
Practice and adhere to Keystone’s Core Values, Mission, and Vision.
Perform any additional duties as required by the supervisor.
Qualifications
Valid Driver’s License with clean DMV record.
Reliable transportation to drive to and from communities.
Strong knowledge of the HOA industry.
Excellent client service orientation with responsiveness and follow‑up.
Proficiency in MS Office, TEAMS, Outlook, Word, Excel, PowerPoint, and HOA software.
Strong attention to detail and ability to maintain a positive attitude.
Strong leadership and collaboration skills.
Excellent interpersonal, influencing, and relationship‑building skills.
Ability to win and maintain the confidence of boards of directors of served associations.
Strong verbal and written communication skills.
Effective organizational and time‑management skills to juggle multiple tasks and meet deadlines.
Ability to work independently and in a team environment.
Availability to attend and participate in evening meetings.
Flexibility to work after hours during the week and on weekends as part of an on‑call rotation program.
Verifiable references and ability to pass a background check.
3–4 years of experience in an HOA management role (2–3 years in customer service).
CAI or CACM certification a plus.
Bachelor’s Degree preferred; High School Diploma or GED required.
Benefits
Competitive Salary
Hybrid and Flexible working arrangements
Work‑Life Balance
Opportunities for career growth
Training and mentorship from leaders in the HOA industry
Support for continued education
Cell phone stipend
Mileage reimbursement
Medical (HMO and PPO), Dental, and Vision plans
Flexible Spending Account
Pet insurance
Pre‑Paid Legal
Employer‑Paid basic life/AD&D Insurance
Voluntary life and short‑term disability insurance
Free Employee Assistance Program
401(k) retirement plan with company match
Paid Time Off (PTO)
12 paid holidays (floating holiday, half days, early office closure before major holidays)
EEO & Accommodation
Keystone Pacific Property Management, LLC is an equal‑opportunity employer. All applicants will be subject to a background and DMV check. Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. For accessibility assistance, contact hr@keystonepacific.com.
#J-18808-Ljbffr
KEYSTONE PACIFIC PROPERTY MANAGEMENT
Location: Foster City, California, United States
Job Type: Full Time
Remote: Yes
Salary: $85,000
About the Role
Key responsibilities include managing a portfolio of community associations, providing leadership and consulting on best practices, running board and owner meetings, working extensively with the Board of Directors, vendors, contractors, and homeowners, managing special projects, budgeting, and ensuring client satisfaction and account retention.
Responsibilities
Manage all operations for a portfolio of community associations.
Provide leadership and consulting with clients on best practices regarding management and oversight.
Create, agendas for and manage monthly, bimonthly, quarterly, and annual Board Meetings.
Create agendas for and manage and run annual Association Owners’ meetings.
Work extensively with the Board of Directors, vendors, contractors, and homeowners within the communities.
Meet with associations 1–2 times a week.
Assist in special projects.
Create budgets and manage financials for associations under management.
Select and supervise vendors performing services for the community.
Ensure homeowner assessments are paid on time and pursue appropriate actions with delinquent accounts.
Comply with company policies and procedures.
Maintain client satisfaction and account retention.
Practice and adhere to Keystone’s Core Values, Mission, and Vision.
Perform any additional duties as required by the supervisor.
Qualifications
Valid Driver’s License with clean DMV record.
Reliable transportation to drive to and from communities.
Strong knowledge of the HOA industry.
Excellent client service orientation with responsiveness and follow‑up.
Proficiency in MS Office, TEAMS, Outlook, Word, Excel, PowerPoint, and HOA software.
Strong attention to detail and ability to maintain a positive attitude.
Strong leadership and collaboration skills.
Excellent interpersonal, influencing, and relationship‑building skills.
Ability to win and maintain the confidence of boards of directors of served associations.
Strong verbal and written communication skills.
Effective organizational and time‑management skills to juggle multiple tasks and meet deadlines.
Ability to work independently and in a team environment.
Availability to attend and participate in evening meetings.
Flexibility to work after hours during the week and on weekends as part of an on‑call rotation program.
Verifiable references and ability to pass a background check.
3–4 years of experience in an HOA management role (2–3 years in customer service).
CAI or CACM certification a plus.
Bachelor’s Degree preferred; High School Diploma or GED required.
Benefits
Competitive Salary
Hybrid and Flexible working arrangements
Work‑Life Balance
Opportunities for career growth
Training and mentorship from leaders in the HOA industry
Support for continued education
Cell phone stipend
Mileage reimbursement
Medical (HMO and PPO), Dental, and Vision plans
Flexible Spending Account
Pet insurance
Pre‑Paid Legal
Employer‑Paid basic life/AD&D Insurance
Voluntary life and short‑term disability insurance
Free Employee Assistance Program
401(k) retirement plan with company match
Paid Time Off (PTO)
12 paid holidays (floating holiday, half days, early office closure before major holidays)
EEO & Accommodation
Keystone Pacific Property Management, LLC is an equal‑opportunity employer. All applicants will be subject to a background and DMV check. Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. For accessibility assistance, contact hr@keystonepacific.com.
#J-18808-Ljbffr