IT Communications & Client Success Specialist II
University of South Florida, Tampa, FL, United States
PRIMARY PURPOSE
The IT Communications & Client Success Specialist II is responsible for creating and managing content and design for USF IT’s website, social media platforms, and printed materials. This position plays a proactive role in shaping the online and physical presence of USF IT by developing visually appealing and informative content, ensuring it aligns with communication strategies.
SHIFT AND COMPENSATION
Salary: $56,966.00
Shift Hours: 8 AM – 5 PM, Monday – Friday
RESPONSIBILITIES
Communication Strategy and Content Creation
Develop and implement IT communication strategies.
Ensure communication aligns with the department's overall goals and timelines.
Create content for diverse communication formats, including newsletters, presentations, and web.
Develop training materials, instructional guides, and video content for end‑users.
Ensure content clarity for both technical and non‑technical audiences.
Create client enablement content that supports adoption of enterprise tools and services.
Develop how‑to guides, learning materials, and quick‑start resources for IT platforms and services.
Translate technical capabilities into client‑understandable value and outcomes.
Design and lead tool adoption and client enablement strategies in partnership with service owners.
Ensure communications and learning materials support measurable adoption and effective use, not just awareness.
Client Engagement & Collaboration
Collaborate with IT teams and leadership to ensure alignment with messaging and timelines.
Engage with cross‑functional teams to ensure coordinated messaging.
Serve as a point of contact for stakeholders within the organization for IT‑related communication needs.
Serve as a client success partner for IT services, helping clients understand, adopt, and effectively use tools.
Collaborate with service teams to identify client readiness, training needs, and adoption gaps.
Change Management
Manage communication efforts for IT change management processes, ensuring users are informed about system upgrades, tool changes, and new rollouts.
Develop and distribute instructional materials for smooth adoption of new technology.
Develop client education and readiness materials to support successful technology adoption.
Support post‑launch reinforcement, follow‑up learning, and adoption optimization.
Communication Channel Management
Manage and optimize IT communication channels, ensuring users receive timely and accurate information through the appropriate platforms.
Regularly update content across channels and analyze engagement metrics to improve outreach.
Maintain currency of communication tools and templates.
Manage and support client education channels, including webinars, learning series, and self‑service resources.
Coordinate webinars, workshops, and learning events related to IT tools and services.
Partner with service teams to maintain evergreen enablement content.
Leadership and Mentorship
Take on a leadership role in managing communication efforts for projects.
Mentor junior team members and provide guidance on communication best practices.
Coordinate or lead Student Ambassador Program activities, including scheduling, content alignment, and collaboration with service teams.
Mentor students and junior staff contributing to client education and outreach efforts.
Performs other duties as assigned.
QUALIFICATIONS
Bachelor’s degree and 2-4 years of related experience or an equivalent combination of education and experience.
Degree Equivalency Clause: Four years of direct experience for a bachelor’s degree.
Senate Bill 1310 – The Florida Senate (https://www.flsenate.gov/Session/Bill/2023/1310) is conditional upon meeting all employment eligibility requirements in the U.S.
SB 1310: Substitution of Work Experience for Postsecondary Education Requirements.
A public employer may include a postsecondary degree as a baseline requirement only as an alternative to the number of years of direct experience required, not to exceed:
(a) Two years of direct experience for an associate degree;
(b) Four years of direct experience for a bachelor’s degree;
(c) Six years of direct experience for a master’s degree;
(d) Seven years of direct experience for a professional degree;
(e) Nine years of direct experience for a doctoral degree.
Related work experience may not substitute for any required licensure, certification, or registration required for the position of employment as established by the public employer and indicated in the advertised description of the position of employment.
Minimum Qualifications that require a high school diploma are exempt from SB 1310.
SOFT SKILLS & IT COMPETENCIES
Growth Mindset: Takes ownership of personal growth and embraces the concept that intelligence and talent can be developed through continuous learning.
Communication: Comfortable using a broad range of communication styles, and chooses appropriate, effective ways to communicate.
Collaboration: Collaborates with others in pursuit of common missions, visions, values and goals.
Client Obsession: Client focused when creating solutions or solving problems, believing that everything we do is to earn and keep our clients’ trust.
Ownership: Takes responsibility, accountability and proactively focuses on areas they can directly influence.
Outcome Driven: Focuses on desired results, business outcomes, and how to achieve them.
BENEFITS
Medical Insurance
Dental Insurance
Vision Insurance
Paid Vacation Days
Paid Sick Days
11 Paid Holidays
Various Retirement Options, including 401K employer match
Tuition Assistance (available for yourself, spouse, partner or dependent)
COMPLIANCE AND FEDERAL NOTICES
This position may be subject to a Level 1 or Level 2 criminal background check.
Applicants have rights under Federal Employment Laws. The University of South Florida is an equal‑opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. Applicants are entitled to request reasonable accommodations in the application process.
This job description does not constitute an employment contract.
#J-18808-Ljbffr
The IT Communications & Client Success Specialist II is responsible for creating and managing content and design for USF IT’s website, social media platforms, and printed materials. This position plays a proactive role in shaping the online and physical presence of USF IT by developing visually appealing and informative content, ensuring it aligns with communication strategies.
SHIFT AND COMPENSATION
Salary: $56,966.00
Shift Hours: 8 AM – 5 PM, Monday – Friday
RESPONSIBILITIES
Communication Strategy and Content Creation
Develop and implement IT communication strategies.
Ensure communication aligns with the department's overall goals and timelines.
Create content for diverse communication formats, including newsletters, presentations, and web.
Develop training materials, instructional guides, and video content for end‑users.
Ensure content clarity for both technical and non‑technical audiences.
Create client enablement content that supports adoption of enterprise tools and services.
Develop how‑to guides, learning materials, and quick‑start resources for IT platforms and services.
Translate technical capabilities into client‑understandable value and outcomes.
Design and lead tool adoption and client enablement strategies in partnership with service owners.
Ensure communications and learning materials support measurable adoption and effective use, not just awareness.
Client Engagement & Collaboration
Collaborate with IT teams and leadership to ensure alignment with messaging and timelines.
Engage with cross‑functional teams to ensure coordinated messaging.
Serve as a point of contact for stakeholders within the organization for IT‑related communication needs.
Serve as a client success partner for IT services, helping clients understand, adopt, and effectively use tools.
Collaborate with service teams to identify client readiness, training needs, and adoption gaps.
Change Management
Manage communication efforts for IT change management processes, ensuring users are informed about system upgrades, tool changes, and new rollouts.
Develop and distribute instructional materials for smooth adoption of new technology.
Develop client education and readiness materials to support successful technology adoption.
Support post‑launch reinforcement, follow‑up learning, and adoption optimization.
Communication Channel Management
Manage and optimize IT communication channels, ensuring users receive timely and accurate information through the appropriate platforms.
Regularly update content across channels and analyze engagement metrics to improve outreach.
Maintain currency of communication tools and templates.
Manage and support client education channels, including webinars, learning series, and self‑service resources.
Coordinate webinars, workshops, and learning events related to IT tools and services.
Partner with service teams to maintain evergreen enablement content.
Leadership and Mentorship
Take on a leadership role in managing communication efforts for projects.
Mentor junior team members and provide guidance on communication best practices.
Coordinate or lead Student Ambassador Program activities, including scheduling, content alignment, and collaboration with service teams.
Mentor students and junior staff contributing to client education and outreach efforts.
Performs other duties as assigned.
QUALIFICATIONS
Bachelor’s degree and 2-4 years of related experience or an equivalent combination of education and experience.
Degree Equivalency Clause: Four years of direct experience for a bachelor’s degree.
Senate Bill 1310 – The Florida Senate (https://www.flsenate.gov/Session/Bill/2023/1310) is conditional upon meeting all employment eligibility requirements in the U.S.
SB 1310: Substitution of Work Experience for Postsecondary Education Requirements.
A public employer may include a postsecondary degree as a baseline requirement only as an alternative to the number of years of direct experience required, not to exceed:
(a) Two years of direct experience for an associate degree;
(b) Four years of direct experience for a bachelor’s degree;
(c) Six years of direct experience for a master’s degree;
(d) Seven years of direct experience for a professional degree;
(e) Nine years of direct experience for a doctoral degree.
Related work experience may not substitute for any required licensure, certification, or registration required for the position of employment as established by the public employer and indicated in the advertised description of the position of employment.
Minimum Qualifications that require a high school diploma are exempt from SB 1310.
SOFT SKILLS & IT COMPETENCIES
Growth Mindset: Takes ownership of personal growth and embraces the concept that intelligence and talent can be developed through continuous learning.
Communication: Comfortable using a broad range of communication styles, and chooses appropriate, effective ways to communicate.
Collaboration: Collaborates with others in pursuit of common missions, visions, values and goals.
Client Obsession: Client focused when creating solutions or solving problems, believing that everything we do is to earn and keep our clients’ trust.
Ownership: Takes responsibility, accountability and proactively focuses on areas they can directly influence.
Outcome Driven: Focuses on desired results, business outcomes, and how to achieve them.
BENEFITS
Medical Insurance
Dental Insurance
Vision Insurance
Paid Vacation Days
Paid Sick Days
11 Paid Holidays
Various Retirement Options, including 401K employer match
Tuition Assistance (available for yourself, spouse, partner or dependent)
COMPLIANCE AND FEDERAL NOTICES
This position may be subject to a Level 1 or Level 2 criminal background check.
Applicants have rights under Federal Employment Laws. The University of South Florida is an equal‑opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. Applicants are entitled to request reasonable accommodations in the application process.
This job description does not constitute an employment contract.
#J-18808-Ljbffr