Customer Service Representative
Pro Resources, Angola, IN, United States
Customer Service Representative
Angola, IN 46703
Industry: Professional/Clerical Job Number: HP39921446 Pay Rate: $17 / hour Branch: Angola : 1595880
Job Description
Shift: MondayFriday, 7:00 AM 3:30 PM Pay: $17$18 per hour, based on experience
Position Overview: We are seeking a detail-oriented person with prior experience in an industrial or manufacturing environment. This role is responsible for managing the full lifecycle of customer orders while serving as a key liaison between customers and internal departments, including production, scheduling, and shipping. The ideal candidate understands the pace, terminology, and operational structure of a manufacturing facility and can effectively coordinate order flow to support on-time and accurate production.
Process and manage customer orders received via phone, email, and electronic systems
Accurately enter and maintain orders within ERP or order management systems
Coordinate directly with production, scheduling, and shipping departments to ensure timely order fulfillment
Communicate with customers regarding order status, lead times, pricing, and changes
Review and verify pricing, quotes, and invoices for accuracy
Maintain detailed and organized customer records, order files, and documentation
Track active, pending, and completed orders to ensure deadlines are met
Address customer concerns and resolve issues by collaborating with internal teams
Support additional operational tasks such as sample requests, tooling orders, and job transfers
Assist with reporting, including order tracking, production status, and basic financial data
Required Qualifications: Previous experience in a manufacturing or industrial environment is required. Minimum 1 year of experience in order entry, customer service, or order coordination within a production-based setting. Experience working with ERP systems or manufacturing order systems. Strong understanding of production timelines, lead times, and order flow processes. High level of accuracy and attention to detail in data entry and documentation. Ability to manage multiple priorities in a fast-paced environment. Strong communication skills with the ability to interact across departments and with customers professionally.
Preferred Qualifications: Associate degree or technical training in business, operations, or related field. Experience supporting production scheduling or manufacturing operations. Familiarity with quoting, pricing structures, or industrial products.
Work Environment: Office setting within a climate-controlled manufacturing facility. Regular interaction with production and operations teams on the shop floor. Exposure to moderate noise levels and active industrial processes.
Physical Requirements: Ability to sit, stand, and move between office and production areas throughout the day. Occasional lifting up to 25 pounds.
Why Join Us: Stable, full-time first shift schedule (MondayFriday) with limited weekend overtime. Competitive pay based on experience. Opportunity to work in a team-oriented, fast-paced manufacturing environment. Direct involvement in production operations and customer satisfaction.
Angola, IN 46703
Industry: Professional/Clerical Job Number: HP39921446 Pay Rate: $17 / hour Branch: Angola : 1595880
Job Description
Shift: MondayFriday, 7:00 AM 3:30 PM Pay: $17$18 per hour, based on experience
Position Overview: We are seeking a detail-oriented person with prior experience in an industrial or manufacturing environment. This role is responsible for managing the full lifecycle of customer orders while serving as a key liaison between customers and internal departments, including production, scheduling, and shipping. The ideal candidate understands the pace, terminology, and operational structure of a manufacturing facility and can effectively coordinate order flow to support on-time and accurate production.
Process and manage customer orders received via phone, email, and electronic systems
Accurately enter and maintain orders within ERP or order management systems
Coordinate directly with production, scheduling, and shipping departments to ensure timely order fulfillment
Communicate with customers regarding order status, lead times, pricing, and changes
Review and verify pricing, quotes, and invoices for accuracy
Maintain detailed and organized customer records, order files, and documentation
Track active, pending, and completed orders to ensure deadlines are met
Address customer concerns and resolve issues by collaborating with internal teams
Support additional operational tasks such as sample requests, tooling orders, and job transfers
Assist with reporting, including order tracking, production status, and basic financial data
Required Qualifications: Previous experience in a manufacturing or industrial environment is required. Minimum 1 year of experience in order entry, customer service, or order coordination within a production-based setting. Experience working with ERP systems or manufacturing order systems. Strong understanding of production timelines, lead times, and order flow processes. High level of accuracy and attention to detail in data entry and documentation. Ability to manage multiple priorities in a fast-paced environment. Strong communication skills with the ability to interact across departments and with customers professionally.
Preferred Qualifications: Associate degree or technical training in business, operations, or related field. Experience supporting production scheduling or manufacturing operations. Familiarity with quoting, pricing structures, or industrial products.
Work Environment: Office setting within a climate-controlled manufacturing facility. Regular interaction with production and operations teams on the shop floor. Exposure to moderate noise levels and active industrial processes.
Physical Requirements: Ability to sit, stand, and move between office and production areas throughout the day. Occasional lifting up to 25 pounds.
Why Join Us: Stable, full-time first shift schedule (MondayFriday) with limited weekend overtime. Competitive pay based on experience. Opportunity to work in a team-oriented, fast-paced manufacturing environment. Direct involvement in production operations and customer satisfaction.