Customers Service Representative
Lil' Kickers, Manassas, VA, United States
K Sports Complex Position
This position reports to and supports the activities and operations of K Sports Complex. Duty responsibilities include supervising the facility to include all departments (front desk, reservations, payments, sports, facility rentals & Lil Kickers programming). The position is also responsible for setting up and breaking down rentals, serving as the customer service representative, performing any custodial issues, helping to set up for classes, staying in communication with the General Manager and Department Supervisors, and enforcement of facility rules and regulations. This position is part-time on the weekend and weeknights with the opportunity for growth.
Duties & Responsibilities
Professional telecommunications etiquette when on the phone and sending emails
Assisting with sales of programming and customer memberships
Troubleshooting customer questions and inquiries regarding their program of interest
Understanding and proper use of our Point of Sales and scheduling systems (DASH and EZ Facility)
General facility upkeep and minor maintenance
Proper food & beverage handling, product knowledge, serving and performing accurate transactions
Managing caf appearance with stocking, facing and rotation of inventory
Performing proper cash handling and credit/debit transactions
Qualifications
Steady transportation
Undergo a background check
Authorized to work in the United States
Must be able to work week nights and/or weekends
Preferred Skills
Team player and strives to be as proactive as possible
Detailed-oriented and able to multitask and manage time effectively
Ability to build rapport with all customers & families who come into our facility
Compensation: $14.00 - $16.00 per hour
This position reports to and supports the activities and operations of K Sports Complex. Duty responsibilities include supervising the facility to include all departments (front desk, reservations, payments, sports, facility rentals & Lil Kickers programming). The position is also responsible for setting up and breaking down rentals, serving as the customer service representative, performing any custodial issues, helping to set up for classes, staying in communication with the General Manager and Department Supervisors, and enforcement of facility rules and regulations. This position is part-time on the weekend and weeknights with the opportunity for growth.
Duties & Responsibilities
Professional telecommunications etiquette when on the phone and sending emails
Assisting with sales of programming and customer memberships
Troubleshooting customer questions and inquiries regarding their program of interest
Understanding and proper use of our Point of Sales and scheduling systems (DASH and EZ Facility)
General facility upkeep and minor maintenance
Proper food & beverage handling, product knowledge, serving and performing accurate transactions
Managing caf appearance with stocking, facing and rotation of inventory
Performing proper cash handling and credit/debit transactions
Qualifications
Steady transportation
Undergo a background check
Authorized to work in the United States
Must be able to work week nights and/or weekends
Preferred Skills
Team player and strives to be as proactive as possible
Detailed-oriented and able to multitask and manage time effectively
Ability to build rapport with all customers & families who come into our facility
Compensation: $14.00 - $16.00 per hour