Front Desk Attendant at All American Indoor Sports
Challenger Sports, Lenexa, KS, United States
POSITION OVERVIEW
All American Indoor Sports (AAIS) is seeking friendly, professional, and reliable team members to join our Front Desk staff. As the first point of contact for our guests, you’ll play a key role in providing exceptional customer service, checking in members, assisting with inquiries, and helping ensure a smooth and enjoyable experience at our facilities.
Founded in 1985, All American Indoor Sports is Kansas City’s premier indoor sports organization, operating two locations in Lenexa and Overland Park, Kansas. We offer competitive and recreational sports leagues for adults and youth, and proudly run Lil’ Kickers, KC’s top-rated child development soccer program for children ages 18 months to 9 years, available year-round.
Join the AAIS team and be part of a dynamic, fast-paced environment where your enthusiasm and professionalism help create a positive experience for every guest who walks through our doors!
KEY RESPONSIBILITIES
Provide professional, efficient, and courteous service to all guests and team members
Greet every guest with enthusiasm, warmth, and a positive attitude
Anticipate guest needs and offer assistance proactively
Handle check-ins, phone calls, inquiries, and basic guest issues or complaints
Maintain a clean, organized, and welcoming front desk area
Demonstrate strong multitasking abilities while managing guest satisfaction
Possess knowledge of AAIS programs, schedules, and facility amenities
Establish and maintain positive relationships with members, staff, and visitors
Respond appropriately and efficiently in emergency situations
PERSONAL ATTRIBUTES
Strong organizational, communication, and interpersonal skills
Able to work independently and use sound judgment
Approachable, dependable, and solutions-oriented
Capable of handling sensitive and confidential information with discretion
Demonstrates a professional appearance and demeanor at all times
Positive, team-oriented mindset and strong work ethic
Self-motivated and goal-focused
QUALIFICATIONS & EXPERIENCE
High school diploma or equivalent required
Minimum one year of customer service experience preferred
Strong cash handling and credit card transaction experience
Ability to adapt to guest needs and handle special situations with ease
Must be available to work evenings, weekends, and holidays
CPR certification required (or must be obtained within 60 days of hire)
Must be authorized to work in the United States
PHYSICAL REQUIREMENTS
Ability to sit, stand, walk, bend, stoop, push, and pull frequently
Able to lift and carry up to 35 lbs
Effective verbal and written communication skills required
SCHEDULE & COMPENSATION
Hours: 20–40 hours per week
Shifts: Day and evening shifts available
Weekly Availability: Monday–Friday, with weekend availability required
Pay Rate: $12–$15/hour, based on experience
It is the policy of All American Indoor Sports, to provide equal employment opportunities to all qualified persons and to administer all aspects and conditions of employment without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical or mental disability, medical condition, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws. The company takes allegations of discrimination, harassment and retaliation very seriously and will promptly conduct an investigation when warranted.
All American Indoor Sports (AAIS) is seeking friendly, professional, and reliable team members to join our Front Desk staff. As the first point of contact for our guests, you’ll play a key role in providing exceptional customer service, checking in members, assisting with inquiries, and helping ensure a smooth and enjoyable experience at our facilities.
Founded in 1985, All American Indoor Sports is Kansas City’s premier indoor sports organization, operating two locations in Lenexa and Overland Park, Kansas. We offer competitive and recreational sports leagues for adults and youth, and proudly run Lil’ Kickers, KC’s top-rated child development soccer program for children ages 18 months to 9 years, available year-round.
Join the AAIS team and be part of a dynamic, fast-paced environment where your enthusiasm and professionalism help create a positive experience for every guest who walks through our doors!
KEY RESPONSIBILITIES
Provide professional, efficient, and courteous service to all guests and team members
Greet every guest with enthusiasm, warmth, and a positive attitude
Anticipate guest needs and offer assistance proactively
Handle check-ins, phone calls, inquiries, and basic guest issues or complaints
Maintain a clean, organized, and welcoming front desk area
Demonstrate strong multitasking abilities while managing guest satisfaction
Possess knowledge of AAIS programs, schedules, and facility amenities
Establish and maintain positive relationships with members, staff, and visitors
Respond appropriately and efficiently in emergency situations
PERSONAL ATTRIBUTES
Strong organizational, communication, and interpersonal skills
Able to work independently and use sound judgment
Approachable, dependable, and solutions-oriented
Capable of handling sensitive and confidential information with discretion
Demonstrates a professional appearance and demeanor at all times
Positive, team-oriented mindset and strong work ethic
Self-motivated and goal-focused
QUALIFICATIONS & EXPERIENCE
High school diploma or equivalent required
Minimum one year of customer service experience preferred
Strong cash handling and credit card transaction experience
Ability to adapt to guest needs and handle special situations with ease
Must be available to work evenings, weekends, and holidays
CPR certification required (or must be obtained within 60 days of hire)
Must be authorized to work in the United States
PHYSICAL REQUIREMENTS
Ability to sit, stand, walk, bend, stoop, push, and pull frequently
Able to lift and carry up to 35 lbs
Effective verbal and written communication skills required
SCHEDULE & COMPENSATION
Hours: 20–40 hours per week
Shifts: Day and evening shifts available
Weekly Availability: Monday–Friday, with weekend availability required
Pay Rate: $12–$15/hour, based on experience
It is the policy of All American Indoor Sports, to provide equal employment opportunities to all qualified persons and to administer all aspects and conditions of employment without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical or mental disability, medical condition, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws. The company takes allegations of discrimination, harassment and retaliation very seriously and will promptly conduct an investigation when warranted.