Email Administrator
Xavier University of Louisiana, Louisiana, MO, United States
Job Summary
We at Xavier University of Louisiana are accepting applications for the position of Email Administrator. The Email Administrator administers, maintains, and supports the University’s email systems. They monitor server performance and email routing by performing qualitative assessments and spot checks on network performance levels as it relates to mail traffic. They have extensive experience with email security protocols. They create user accounts and maintain security levels on databases. Responsibilities also include anti-spam/anti-virus, archiving, mobile device support, and bulk email systems utilizing technologies to ensure efficient mail flow and delivery to internal and external organizations. The role investigates reports of problems with university email systems, employs best practices in mail filtering, generates performance and usage reports, provides first-tier end-user support, recommends and plans improvements, documents internal policies and develops training for end-users.
Minimum Qualifications
A Bachelor’s degree in Computer Engineering, Computer Science, Information Technology, or a closely related degree.
Prior work experience of 4‑5 years with Microsoft 365, Microsoft Outlook Email and Calendar system, Microsoft Exchange.
System administration work experience with enterprise G‑Suite email system.
At least two years of PC/LAN experience, preferably with email system.
In-depth knowledge of all Office 365 /Exchange Online and supporting services.
Administration of email encryption services and technologies.
Knowledge of PowerShell; create and maintain scripts/application code utilizing PowerShell or appropriate coding language or administration and operation of email related services.
Proven experience to quickly troubleshoot and fix difficult technical problems.
Knowledge of industry‑standard best practices for IT support (e.g., ITIL), change control, project management.
Preferred Qualifications
Technically savvy with a solid understanding of enterprise email systems and technology infrastructure.
Must have written and interpersonal skills essential when communicating with clients.
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.
Customer focus and ability to understand customer needs.
Experienced effectively communicating with a variety of people in different roles, i.e., clients, management, and technical staff.
Strong oral and written communication skills.
Ability to coordinate the activities of a diverse set of IT resources in a matrix environment.
Proven ability to prioritize, organize, and multi-task in a fast-paced environment.
Proven collaboration and teamwork abilities; proven initiative, established professionalism and proficiency, basic project-management experience, technical documentation skills.
Special Requirements Summary
Knowledge in Active Directory architecture and infrastructure (LDAP, Directory Replication, group policy, security, and schema changes).
Knowledge of DNS and Windows Authentication, to include authentication with other technologies for Single Sign-On.
Knowledge and troubleshooting skills for Group Policy on local workstations and servers.
Ability to prioritize and manage several projects and milestones.
Leads planning and coordination of enterprise email enhancements/upgrades.
Monitors mailbox and storage capacities to maintain license compliance.
Advanced skills with PowerShell or similar scripting platform for task automation.Participates in disaster recovery/business continuity planning including email backup and recovery procedures.
Provides tier 1 end-user support for email issues.
Maintains policies and standard procedures to increase system uptime.
Identifies training needs and keeps current on cloud email technologies.
Recommends message retention and archive destruction timeframes for email.
Monitors email alerts and KPIs to ensure optimal email performance.
Work Hours Performs other related duties and special projects as assigned; some evening, weekend, and holiday hours are required. On-call rotation may be required. Full-time and on-call 24/7.
AA/ EOE
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Minimum Qualifications
A Bachelor’s degree in Computer Engineering, Computer Science, Information Technology, or a closely related degree.
Prior work experience of 4‑5 years with Microsoft 365, Microsoft Outlook Email and Calendar system, Microsoft Exchange.
System administration work experience with enterprise G‑Suite email system.
At least two years of PC/LAN experience, preferably with email system.
In-depth knowledge of all Office 365 /Exchange Online and supporting services.
Administration of email encryption services and technologies.
Knowledge of PowerShell; create and maintain scripts/application code utilizing PowerShell or appropriate coding language or administration and operation of email related services.
Proven experience to quickly troubleshoot and fix difficult technical problems.
Knowledge of industry‑standard best practices for IT support (e.g., ITIL), change control, project management.
Preferred Qualifications
Technically savvy with a solid understanding of enterprise email systems and technology infrastructure.
Must have written and interpersonal skills essential when communicating with clients.
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.
Customer focus and ability to understand customer needs.
Experienced effectively communicating with a variety of people in different roles, i.e., clients, management, and technical staff.
Strong oral and written communication skills.
Ability to coordinate the activities of a diverse set of IT resources in a matrix environment.
Proven ability to prioritize, organize, and multi-task in a fast-paced environment.
Proven collaboration and teamwork abilities; proven initiative, established professionalism and proficiency, basic project-management experience, technical documentation skills.
Special Requirements Summary
Knowledge in Active Directory architecture and infrastructure (LDAP, Directory Replication, group policy, security, and schema changes).
Knowledge of DNS and Windows Authentication, to include authentication with other technologies for Single Sign-On.
Knowledge and troubleshooting skills for Group Policy on local workstations and servers.
Ability to prioritize and manage several projects and milestones.
Leads planning and coordination of enterprise email enhancements/upgrades.
Monitors mailbox and storage capacities to maintain license compliance.
Advanced skills with PowerShell or similar scripting platform for task automation.Participates in disaster recovery/business continuity planning including email backup and recovery procedures.
Provides tier 1 end-user support for email issues.
Maintains policies and standard procedures to increase system uptime.
Identifies training needs and keeps current on cloud email technologies.
Recommends message retention and archive destruction timeframes for email.
Monitors email alerts and KPIs to ensure optimal email performance.
Work Hours Performs other related duties and special projects as assigned; some evening, weekend, and holiday hours are required. On-call rotation may be required. Full-time and on-call 24/7.
AA/ EOE
#J-18808-Ljbffr