Outbound Call Center Representative
LHH, Pittsburgh, PA, United States
Shareholder Communications Outbound Representative
Our client is launching its annual shareholder outreach project and is seeking high-volume Outbound Call Center Representatives to support shareholder account communication initiatives. Representatives will provide professional, secure, and compliant outreach to shareholders regarding their accounts, ensuring accuracy, confidentiality, and a positive customer experience.
Key responsibilities include:
Conduct high-volume outbound calls to shareholders regarding account updates, notifications, or required actions
Verify identity and handle sensitive shareholder information with strict confidentiality
Document call outcomes accurately in systems
Follow established scripts, compliance standards, and financial communication guidelines
Meet daily productivity metrics, quality standards, and call handling expectations
Participate in required training and refresher courses
Support special projects during high-volume periods
Report issues, trends, or escalations to supervisors
Requirements include:
Prior call center experience (inbound or outbound) preferred
Comfort handling sensitive or confidential financial information
Strong verbal communication and customer service skills
Reliable high-speed internet and a quiet remote workspace
Ability to work full-time with overtime, evenings, and Saturdays
Strong attention to detail and accurate documentation
Work environment and schedule:
Remote work-from-home role
MondayFriday, 10:00 AM7:00 PM EST; optional Saturdays 10:00 AM2:00 PM EST, with extended overtime availability
Seasonal project lasting 23 months, with potential to be extended
Pay details: $16.00 per hour
Our client is launching its annual shareholder outreach project and is seeking high-volume Outbound Call Center Representatives to support shareholder account communication initiatives. Representatives will provide professional, secure, and compliant outreach to shareholders regarding their accounts, ensuring accuracy, confidentiality, and a positive customer experience.
Key responsibilities include:
Conduct high-volume outbound calls to shareholders regarding account updates, notifications, or required actions
Verify identity and handle sensitive shareholder information with strict confidentiality
Document call outcomes accurately in systems
Follow established scripts, compliance standards, and financial communication guidelines
Meet daily productivity metrics, quality standards, and call handling expectations
Participate in required training and refresher courses
Support special projects during high-volume periods
Report issues, trends, or escalations to supervisors
Requirements include:
Prior call center experience (inbound or outbound) preferred
Comfort handling sensitive or confidential financial information
Strong verbal communication and customer service skills
Reliable high-speed internet and a quiet remote workspace
Ability to work full-time with overtime, evenings, and Saturdays
Strong attention to detail and accurate documentation
Work environment and schedule:
Remote work-from-home role
MondayFriday, 10:00 AM7:00 PM EST; optional Saturdays 10:00 AM2:00 PM EST, with extended overtime availability
Seasonal project lasting 23 months, with potential to be extended
Pay details: $16.00 per hour